Subscription paid but company file still deactivated
I recently processed a payment via VISA card for my Account Plus annual subscription for 2024. The transaction was successful on January 9, 2024. However, my company file is still deactivated. I have tried calling customer care for a week now on the phone number +61 1300 555 123, but I cannot get through. Has anyone else faced a similar issue with this, and how did you resolve it? If there is a MYOB support staff member here, I would appreciate your assistance. I haven't been able to reach customer service for almost a week now. Attached is an image of the payment received confirming that the payment was made to MYOB. I have also confirmed with my bank, and they verified that the payment went through. Thank you.Solved142Views0likes1Comment