Software not running properly?
Recent Posts & Replies
Column widths
I have just started to experiment with the browser version of my MYOB account right. I would like the ability to change the column widths. I have very long and detailed product description’s and the fixed column widths make invoices messy. On a different note the drag and drop documents/photo feature would also be a great addition to the desktop version
Clearing an Amount From Undeposited Funds
Hello, Some time ago a correction was done where a payment was applied to the incorrect customer card, by reversal and the payment applied to the correct customer. Not sure how, but this has created a balance in the Undeposited Funds account for the original payment amount, it is not in the transaction list to clear. No matter which way I try to correct this there is always that amount there either in credit or debit. I would really appreciate some help to clear this out. Thanks Laura.
Taxable Payments Annual Report
I have been trying to lodge with the ATO the TPAR report for over a week now. I have spent many hours on different days on the phone to MYOB with no resolution. First error message from ATO: Reason: Line 139. Please contact your software developer. The file contains an illegal character at end of last record. After 4 phone calls to support I was each time told that this had been rectified. Today again the file was altered by MYOB and submitted to the ATO. Now a new message from ATO: “Please contact your software developer. The file size is not a correct multiple of the record length.” Back on the phone to support for hours. The latest resolution from MYOB was that I could go through all of the suppliers cards and take out the spaces in all of the phone numbers. Have you ever heard of such a thing? Imagine that with over 3000 supplier cards. I asked multiple times to speak to a supervisor however apparently that is not allowed at MYOB. So now I have another ticket in and will be called sometime in the next 24 hours. Can anyone help with this issue? Thanks Heather
Adding New Supplier from the In Tray
Its great that you can add a new supplier when processing their invoice through the Upload, BUT it is really frustrating that you cannot move the create suppler window so that you can access their information - including their ABN which should be recorded on every supplier. Has this issue been raised previously - if so is anything being done about it and if not....... can it be slatted for improvement PLEASE :).
Report for Long Service Leave hours
I can't seem to locate a report for the Long Service Leave hours takenby an employee throughout their entire time with the company, only for each individual year. I tried the Payroll Categories report, however, this only provides the amounts, not hours. The activity detail report does show the LSL hours taken over a lifetime, however, I need this for 50 employees so very time consuming if this is the only way to extract the hours. Hoping there is a report that is more specific to LSL hours only. Thanks! Reply...Adding New Suppliers from In Tray
Its great that you can add a new supplier when processing their invoice through the in tray, BUT it is really frustrating that you cannot move the create suppler window so that you can access their information - including their ABN which should be recorded on every supplier. Has this issue been raised previously - if so is anything being done about it and if not, can it be slatted for improvement PLEASE :)Employee unable to access MYOB Teams Mobile App
An employee we've had using MYOB Teams Mobile app to record his timesheets, can now suddenly not access the app, despite no apparent changes. The message he gets: - "A problem occurred attempting to load MYOB Team. Please try again later." It's been like that for a week. He's tried uninstalling and reinstalling the app, and I've resent him the link via Teams but no luck so far. My other employees are not having the same issue. Any help would be much appreciated. He's had no issues up until this point and has been working for us for 18 months, so it's not a new employee issue.
Printing Payslips
Hello, Once I finish processing my payroll and get to the "print and email Payslips" screen, I can never get the Payslips to appear in the "Print" option, but they will be in the email side. Is there a way to print the Payslips without individually opening each one before I email it and selecting print... its becoming quite a long process. Is there a way to select them all and bulk print? - I have tried the advanced search options, making sure "all payslips" are selected, messed round with the date ranges... Nothing seems to help. The 2 images below are from the same time of the pay run.
Bank Feeds appearing multiple times to be allocated
Hi all. I have been reconcilling and have noticed that transactions had been downloaded through bank feeds muliple times. I figured it may be a glitch, so just proceeded to delete any double ups, only to notice today that 300 more transactions have appeared in the Bank Transactions to be allocated, dating back for months! Help! This is taking me hours to remedy, only to be in the same boat again.Super payments processed by MYOB clearinghouse, taken from bank, not received by employee
Hello I have received notification from an employee that they have not received a number of superannuation payments. I have followed up at our end and confirmed that the super was processed and deducted from our bank account via the MYOB clearinghouse. This has been done in a bulk batch of superannuation payments done at the same time for a range of employees as per usual process for our small business at tne end of a quarter. There is not returned payment from MYOB or the super fund. There is no notification from MYOB or the super fund that there is an issue with the super payments. The employee has contacted their super fund who says they can only chase this up at their end with the transaction IDs for the super payments and to ask me to ask MYOB for those. I have sent 1 email to MYOB with details and requested help. They redirected me to the paysuper email address. I have sent 2 emails to paysuper and I have not heard anything back. It's been a week. My employee is getting agitated and would like to know where their super payments are. I would like to resolve this asap. Can someone please get back to me and get the details of the super payments from me so that we can find the transaction IDs and give these to my employees super fund so they can resolve this.2FA email delays
Hi previous problems were solved but open today and the 2FA emails are delaying again. How long do we have to wait before the sign in times out? I had to go to my Testra webmail to get the 2fa in time. I have cleared out all my cache and email box so space is not the issue. Pre update the 2FA was received instantly. How can this be sped up to like before update? From my experience with other companies (even Telstra) when they have done an update the source company has to type in my email (same for others) manually once then thereafter it seems to go back to normal. I don't suppose this can be done for MYOB. Unfortunately I can't change the email from Bigpond (it otherwise works well) and don't want to use my mobile for 2FA. Also when I go into my profile Security and Account it is blank - should it be? Thanks always for your quick responses. RobinSuperfund details
"Whoops, something went wrong" message came up for 2 employees on trying to pay superannuation. First employee - superfund details are invalid This employee was terminated one day and with a new contract created a new employee card with same details. Super fund details are exactly the same. If we are paying super for month the employee was terminated would that be the issue?Super fund membership number
The "Whoops, something went wrong with your payment" came up when trying to process super payment. An employee was terminated and a new card created for the same employee, under a new contract, superfund details exactly the same. MYOB is asking for a unique number for each employee? How do I fix this?
PayDirect - Invoice form CUT OFF at the bottom losing our terms and conditions when displayed via Invoice Portal. A4 size invoice format not working.
Hi All Any ideas how to fix and format Invoice sizing for PAY DIRECT viewing in Browser view and Downloaded PDF via Invoice Portal? Invoice format and size is fine for normal A4 PDF and Printing via Desktop MYOB. Just setting up Pay Direct for first time to test and trial. Thanks Nathan
