Software not running properly?
Recent Posts & Replies
Secure invoicing
Myob asked me to upgrade to secure invoicing and I completed the registration a few weeks ago and Im still awaiting approval. I'm unable to email invoices and it asks for my to register but it has already been completed and there is nothing I can open to further it. I've rang twice. The first time I was on the phone for 66Minutes only to be transferred and told that there is a 30 minute wait, Which I had to give up on. and similar the second time. What do I do?
Recurring invoices and customisable payment reminders
Hi! Love the look and feel of the new app. However, as a service based business is it possible to add: recurring invoices custom invoice payment reminders instead of just the ones they have now. My clients often need to be reminded several times after payment due date. Without these features I currently can’t make the switch from Xero. I am a service based business that relies on recurring invoices and multiple follow ups after the due date. thanks so much!
Creating New Bank Account
Hi Have tried to do this several times and rather unsure what's going on, hope someone can help please. Create a new bank feed and on the last option which I believe is the option for the bank application I receive the following error: Does anyone have an idea how to overcome this, this has been an ongoing issue since October.Site not loading on multiple browsers
Hello, I am currently unable to login to the MYOB site on multiple browsers, including Safari. The login page simply doesn't load and nothing is displayed onscreen. This was not an issue a week ago. I have tried removing site protections (to allow the numerous trackers etc) but it still does not load. The only way I have been able to login is using Chrome (which is how I managed to interact with this forum). Every other website I visit loads perfectly fine so there is obviously a unique issue with the MYOB website itself. Could you please let me know what might be the issue thankyou.Payroll cycle
A company will change ownership on 31. December and the agreement is that all income and expenses up to that date are covered by the original owners and any income and expenses in 2025 accrue to the new owners. The Company keeps trading and the employee arrangements remain unchanged. Currently the paycycle is fortnightly and payday will fall on 22. December and 6 January. What is the best option to deal with payroll? I see Option A: do one payroll on 31. December and a second one on 6 January and then resume fortnightly. This will make allocation of expenses easy but I am not sure how this affects taxation of staff since each payroll is different from the standard fortnight set up in MYOB. In addition Super will have to be paid and calculated too for the 4th quarter 2024. Option B: Do normal paycycles and adjust between parties on settlement though this may be more difficult to sort out the details Does anyone have some advice for me?
Difference in inventory count when entering sale
Inventory is showing a count of 9 (correct), but when we enter a sale/invoice the item drop down is showing a different count. Then did a test with the above product, made an invoice for 5 units. Inventory now shows a count of 4 and the drop down in a new invoice shows a count of -2
customer statement and customer transaction report shows no transaction for selected customer
A customer has paid us twice and asked us to hold the funds for next year. They have an invoice, an invoice payment and now a cash received item against their account. None of these show in the customer transactions report and only the invoice and associated payment show in the customer statement. What am I doing wrong? ThanksInventory Item & the InTray
i have an purchase invoice in the In Tray. I create New Bill and the Bill populates correctly in the Purchases - New Service Window. It populates, name, date, invoice number and the price correctly. But as soon as I put the item number the price changes to the "Last Cost Price". Why doesn't it keep the price of the invoice? And is there a way for this not to change?
Can't see bank account in hub.
Please help as I'm new to MYOB. What am I doing wrong. I linked 3 bank accounts (personal, Business, and Business saver) and when I go into the banking hub I can only see my personal and business saver accounts. I tried linking the accounts again but in the Commbank window it says my accounts are linked. Help!Archive payroll categories
I have one client who uses lots of different payroll categories. As the staff increase up a level, their old level/category remains in their file. Can you please allow us to archive the payroll category for the staff member when no longer required. It can be time consuming for the manager to search through and remember what category each staff member is on every week., especially with a staff of 15 plus employees each week.Clearing a negative super amount in pay liabilities window
We use MYOB clearing house and received returned so we have reversed the return in payroll then reprocess the super in payroll for payment. In making payment we select the positive figures, however leaving the negative in pay liabilities. How to get rid of this?
2FA email delays
Hi previous problems were solved but open today and the 2FA emails are delaying again. How long do we have to wait before the sign in times out? I had to go to my Testra webmail to get the 2fa in time. I have cleared out all my cache and email box so space is not the issue. Pre update the 2FA was received instantly. How can this be sped up to like before update? From my experience with other companies (even Telstra) when they have done an update the source company has to type in my email (same for others) manually once then thereafter it seems to go back to normal. I don't suppose this can be done for MYOB. Unfortunately I can't change the email from Bigpond (it otherwise works well) and don't want to use my mobile for 2FA. Also when I go into my profile Security and Account it is blank - should it be? Thanks always for your quick responses. RobinCan I consolidate invoices for multiple branches
We have had a request from a Kindy Association to provide them with a consolidated account. We have over 20 individual accounts for Kindys in this organization - all in different locations and serviced/invoiced on different days of the month. Can we somehow link these separate customer cards to create a consolidated invoice? Fingers crossed, regards Cat
