Software not running properly?
Recent Posts & Replies
Uploaded Receipts = Spend Money GST?
I'm using MYOB Capture to upload purchase receipts for consumables, tools etc. My problem is that when I go into MYOB - Uploaded Documents and open the receipt, it never includes the tax. For instance, I have a uploaded receipt for $44.00. $4 of that is GST. It doesn't matter if I use Tax Inclusive or Tax Exclusive, the TAX amount remains blank. How can I get it to display the GST I paid? I'm registered for GST.
Knowing what Bank Rule is being applied
Hi I'm having a similar problem to what was listed here Know which rule applied | MYOB Community. The solution given 3 years ago was that there is no way to know what rule is being applied. In short: I have heaps of rules which exist. MYOB AccountRight (desktop) is currently grabbing a number of deposits and matching (incorrectly) them to an invoice rule and attempting to allocate to a particular customer. Given the number of rules which exist, it's not practical to check each rule. Question, is there a way to see what rule is being activated to match the particular transaction? Thank you.
Report for Long Service Leave hours
I can't seem to locate a report for the Long Service Leave hours takenby an employee throughout their entire time with the company, only for each individual year. I tried the Payroll Categories report, however, this only provides the amounts, not hours. The activity detail report does show the LSL hours taken over a lifetime, however, I need this for 50 employees so very time consuming if this is the only way to extract the hours. Hoping there is a report that is more specific to LSL hours only. Thanks! Reply...
Site not loading on multiple browsers
Hello, I am currently unable to login to the MYOB site on multiple browsers, including Safari. The login page simply doesn't load and nothing is displayed onscreen. This was not an issue a week ago. I have tried removing site protections (to allow the numerous trackers etc) but it still does not load. The only way I have been able to login is using Chrome (which is how I managed to interact with this forum). Every other website I visit loads perfectly fine so there is obviously a unique issue with the MYOB website itself. Could you please let me know what might be the issue thankyou.
Customer Payment Terms
I'm having issues with customer payment terms. I have set payment terms as prepaid which shows the due date as prepaid, however when emailing the invoice the email template is saying the due date is 2 weeks after the invoice issue date. I have removed this from the template however as not all invoices are paid upfront/instantly I am worried when email reminders are sent out (I have these setup for 7 days overdue, 14 days overdue etc.) it will calculate the due date as 14 days after invoice issue date, so then the first reminder won't be sent out until 21 days overdue. Is there any way to fix this?Switch to STP Phase 2 Email
I received an email subject "Switch to STP Phase 2". The email says that STP1 Phase 1 support will end early 2025. We use a local file with MYOB Accountright and complete our STP obligations (phase 2) independently of MYOB. The email warns about a whole lot of things we wont be able to do if we do not move to STP2 (which if course we are using - just not with MYOB). I just want to check that the only change is that MYOB will not complete STP1 reporting. I'd also like to know if MYOB has made public any plans to end offline file/application support.
Archiving Payroll categories
I need the payroll categories to be able to be archived within an employees file only. Not within the payroll categories list. I have one client who uses lots of different payroll categories. As the staff increase up a level, their old level/category remains in their file. Can you please allow us to archive the payroll category for the staff member when no longer required. It can be time consuming for the manager to search through and remember what category each staff member is on every week., especially with a staff of 15 plus employees each week.
final pay slip to include base hourly plus unused leave
How do i pay an employee their final leave of pay plus their unused leave entitlements in one pay slip because as if i pay the regular base hourly, that will accrue leave and therefore the unused leave entitlement would not be correct. do i just manually add in the accrued leave into their base hourly? Note: i am following this method for final pay https://www.myob.com/au/support/myob-business/payroll/processing-a-final-pay
Employee Pay Rates Rounding to 2 Decimal Places When Using "Regular Rate Multiplied By"
Hi All, When using the option "Regular Rate Multiplied By" in the pay items, the system calculates the pay rate and rounds to 4 decimal places. Please see the example as following. Base rate: 25.35.25.35 x 1.5(Overtime (1.5x)).MYOB calculates it at: 35.0250.We would like the pay rate to be rounded to 35.03.Your assistance would be appreciated.Bill category not auto-filled
Hi guys, I used to use MYOB AccountRight and just transferred to MYOB Business. Can someone explain to me why is the Category / Tax Code not auto-filled? I entered 10 bills and only one of the bills got Category auto-filled and the others were not. I checked suppliers detail and don't think I missed anything. Also is there anyway I can manually adjust GST amount just like on MYOB AccountRight? We order lots of food & drinks, some are GST free and it's kind of wasting time to split GST free items out. Thank you. Regards Ray
Recurring invoices and customisable payment reminders
Hi! Love the look and feel of the new app. However, as a service based business is it possible to add: recurring invoices custom invoice payment reminders instead of just the ones they have now. My clients often need to be reminded several times after payment due date. Without these features I currently can’t make the switch from Xero. I am a service based business that relies on recurring invoices and multiple follow ups after the due date. thanks so much!Double up - unknown bill
Hi, I have these PJ0000 bills showing up but I dont know how? and when I try to delete them I cannot! it states that I have to login on desktop accountright to change but I dont have accountright desktop or otherwise. How do I delete these double ups? As you can see below I always have MBG befor the bill number and when i put a payment againts the bill it is with VISA, DD, EFT or BPAY. Thanks in advance.Archive payroll categories
I have one client who uses lots of different payroll categories. As the staff increase up a level, their old level/category remains in their file. Can you please allow us to archive the payroll category for the staff member when no longer required. It can be time consuming for the manager to search through and remember what category each staff member is on every week., especially with a staff of 15 plus employees each week.Balance in Undeposited Funds but no deposits to prepare
I have a balance in the Undeposited funds account at the end of the Financial Year (ours is 30/9/24) but no corresponding deposits to clear. I can see 2 adjustments of the problem amount ($105.70 in 2017 and 2019) that may have caused this problem but I cannot go back and make adjustments in previous financial years that pre-date my time with this company file. I need a way to clear the balance in undeposited finds that does not put a transaction into the Prepare Bank deposit screen - can this be done?
