Software not running properly?
Recent Posts & Replies
STP update event didnt work?
Hi all, we had two payruns rejected by ATO because employee didn't do his onboarding correctly. After we fixed the problem and did more payruns, one of the rejected runs was updated but not the other. I have done another update event, but when we go into ATO portal to do quarterly reporting, the PAYG amount prefilled in the portal is wrong. Update event did not fix this. Do we change the amount manually in the ATO portal, or pay the amount prefilled and see if it corrects next quarter?
payroll reversal
have reversed a payroll and when I went to check in the single payroll reporting centre to make sure it was received by the ATO the amount is 0.00 I don't know why its not showing a negative amount. Its showing a reversal in electronic payment but when I checked the activity summary the amount wasn't reversed from the employeePayroll Reporting showing the wrong Gross Amount
Could you please advise, it seems you are having issues with the gross amount shown on your Payroll reporting, the gross here should be $16,897.19 NOT $13,467.54. I have reconciled, if you compare the Payroll Activity Summary, which the Detailed Activity Summary matches the gross showing on the the activity summary and so do the Register Summary and Detail. There's a discrepancy of $3,429.65 in today's pay on this report. Please remove the $12,083.34 out of the equation, that's a monthly payroll shown on a separate Payroll reporting page, the others are weekly ($28,980.53 - $12,083.34 =$16,897.19) The amount that your report should be showing. Consequently, you will send the wrong amount to the ATO via STP. Please advise how to fix your report and send the right information to the ATO. Unfortunately, I have to send this on STP, despite the fact that I can see there's a mistake there. I would appreciate your contact ASAP to send the right info to the ATO. Thanks! Eliane
AR cannot drag to move internal windows around anymore, it can only expand or shrink
It happened since last update. I've tried multiple laptops and it still the same. Once your mouse stays on the top bar it becomes a expand/shrink arrows but the windows cannot be moved around anymore. Does anyone find the same? or any solution?
Entitlement reporting
Hi there, I have discovered some of our payroll categories (allowances etc) have been calculating leave entitlements on them, whereas the entitlements should only be calculated based on the base salary categories. (Calculated as a % of gross hours) Therefore, I need to go through and work out the adjustments required to the holiday, sick and LSL entitlement hours - is there a report that will easily show me the base hours the entitlements have been calculated on for each pay? I would like to export to excel to allow me to calculate the correction and show the staff in a way that is easy for them to understand. I'm looking for a report that lists: Pay run date Payroll category hours worked in each payroll category entitlement hours accrued for each payroll category per pay run I can find a report that shows the entitlement hours accrued each pay run but not one that includes the hours entered fro each pay category. I am assuming there isn't an easier way for me to process this correction short of reversing all the pay runs and reprocessing? Thanksbank feed/ transaction double up
MYOB Business. How do I remove 1 bank feed transaction or match it to an already reconciled transaction so I don't double up. example: Transaction was entered and reconciled but not via the bank feed. (not sure why) now I have the same transaction to allocate in the bank feeds. Help
customer statement and customer transaction report shows no transaction for selected customer
A customer has paid us twice and asked us to hold the funds for next year. They have an invoice, an invoice payment and now a cash received item against their account. None of these show in the customer transactions report and only the invoice and associated payment show in the customer statement. What am I doing wrong? Thanks
Super fund membership number
The "Whoops, something went wrong with your payment" came up when trying to process super payment. An employee was terminated and a new card created for the same employee, under a new contract, superfund details exactly the same. MYOB is asking for a unique number for each employee? How do I fix this?
MYOB INVOICE APP NOT OPENING IN GALAXY S24
MYOB INVOICE App is not opening in Samsung S24. It is crashing everytime. Informed this to MYOB support team several times, as usual NO proper response. Galaxy S24 series has dropped support for 32-bit apps, and the MYOB invoice app is not yet updated to 64-bit.This means MYOB Invoice App will not work on Samsung S24 mobiles unless the app developer a update the app to 64-bit which is compatible with the Galaxy S24. (This information I got from Samsung Community Forum). Escalated this to MYOB, not sure when they will fix this.
"non-income" items classified as "income" on GST Reports?
Hi there A director borrowed an amount from the company. DR: Receivable (Director to repay): $1400 CR: Cash at bank $1400 The money was repaid: using the "receive money" feature on MYOB. DR: Cash at bank: $1400 CR: Receivable (Director has repaid): $1400 However, on the GST reports, I still see an entry of the repayment of the director loan under "sales and income" under the N-T category. To me, this is not "income" but it is still reported as income under GST reports. The question: Is this correct?i.e. should money repaid be classified as income on GST reports? Any pointers would be much appreciated.
Additional information in the sales register
Please consider adding new information in the sales register. I have many sales per day and most of my customers are on account, so invoices remain open until the following month when they are paid. I need a way to look at my sales register at the end of the day and see if each sale has been completed shipped. Currently there is no option for me to do that. Perhaps even a blank column for me to put in any information I choose would be helpful. Thank you for considering my suggestion. SueWhy do I have to login every time?
The app works well and is suited for my needs. What would be great is: 1. A passcode login or to just stay open, it’s annoying putting in your email and password every time. Does this question look familiar? We’re always listening to our Solmates, and when feedback or a question hits just right, I’m here to pass it along. Think of me as your guide to the best of what our Solmates have to say.
