Software not running properly?
Recent Posts & Replies
Automatic inclusion of item in new invoice
Hi Everyone, Does MYOB have the ability to automatically include an item in all new invoices? For example, my business creates ethanol waster, which we need to have removed so every invoice and quote has a fee for ethanol removal, but as this is a new cost we are adding and i keep forgetting to included it in the quotes. How can I have this automatically included in the quotes and invoice. Thank youPersonal purchase on business debit card.
Hi, I am sole trader, and have a business debit card. I have made some personal purchases on this card, is that a problem? Also now it shows on my myob transaction page as uncategorised. In what category should i put these personal purchases? I had seen that i could put the purchases in a suspense or drawings account, but i have no clue how to get them as i don't have that category. Any advice or help would be greatly appreciated, thanks.
payroll reversal
have reversed a payroll and when I went to check in the single payroll reporting centre to make sure it was received by the ATO the amount is 0.00 I don't know why its not showing a negative amount. Its showing a reversal in electronic payment but when I checked the activity summary the amount wasn't reversed from the employee
Invoice Missing Information
Hello, I have just upgraded my customised invoice form and have sent a test invoice. When the test invoice is sent from the desktop app all of the custom information is missing. if I send it off the web version the information is there. I don't use the web version so really need to work out how to fix this. I've attached a picture to show all the missing detail. Thanks.
Assistance with 'Prepare Electronic Pay' file
Hi, I'm hoping someone can assist me with how to remove an employee pay from the 'Prepare Electronic Payments' tab. They are no longer with the company and had mistakenly been put through the pay run with our other employees. Thankfully i noticed before creating the bank file for payment. i have reversed the pay but now can seem to figure out how to remove the original plus the reversal from the 'PEP' tab. I attempted to do it again but only ended up with 2 reversals now sitting in there along with the original. It's just a bit of a pain as i have to be sure the original payment isn't ticked each week i do pay runs and wind up paying a terminated employee. I asked my accountant to help but it was beyond them also. Is someone one able to step me through where I'm going wrong?
Clearing negative amount in "Pay Liabilities"
We had a payment returned from our salary packaging company that needed to be taxed and then returned to employee. This was processed as a positive in payroll under salary packaging to adjust the employee's total. Now I have the amount sitting in Pay Liabilities as a negative. I am unable to record the transaction (record is greyed out). How do I remove this?Auto-Build capability in the browser
Hi, I use Auto-Build in the desktop version of the software but it isn't available in the browser version. It makes the browser version almost impossible to use for sales as it keeps showing as items are out of stock and won't let me record sales. There is nowhere to use the Auto-Build unless you are using the desktop version of the software. Any chance that it can be included in the browser version and even in the Invoices App
Creating different groups of employees for payroll
Hi Is it possible to create different groups of employees for the purposes of processing payroll? For example, all of my employees are paid on Monday on a weekly basis. I would like to be able to split the employees up and process all administration staff in one payrun, and the remainder in another payrun. Is this possible? Regards Donna
Error 9004
Get the above error when trying to access an old stand alone file after upgrading to a new computer. Have gone back through all the support options that have been on here in the last 12 months and downloaded the installer for 19.5 and thought I loaded it on all ok & run the setup but now when I try to open it say the app has been blocked for your protection by an administrator. I moved the one that was already on there that I couldn't open out of program files but didn't delete it, should I just delete allthe myob software there and re-download & start again? Thanks for any help MelCan't email invoices - need to email invoices
I did all that was required for the online payments (secure invoicing) system, even though I will be turning the function off. I confirmed the requested details that I received via email on 30/11 and it has sat on 'account is being verified' ever since. Today I can't send invoice via email, I need to send invoices via email. Can this please be sorted asap.Make Switching to Solo Simple and Seamless
It would be amazing to have a tool that lets me quickly transfer invoices, contacts, and expenses from my old accounting system or excel when I start using Solo. This would make onboarding so much smoother and really encourage businesses like mine to switch over.
Incorrect tax file category how to fix payruns
I have set up a new payroll for a client and one of the employees selected thw incorrect tax category when onboarding and has been over taxed. I was only notified of this after 4 payruns how do I go about correcting this. Thanks in Adavance Janelle McNairBetter overview on Money In/Money Out tab
Check out this new piece of software feedback from our community! Think this idea has potential? Cast your vote and share your thoughts in the comments below. It would be more intuitive if the initial page of the Money In and Money Out tab showed a list of all invoices and expenses by default. Users could then filter based on status, like overdue, paid, or upcoming, instead of having to click "all invoices" or "all expenses" to see the complete list. This would make the user experience smoother by giving a clear overview right away and making it easier to navigate and manage financial records.Re-invite a user as advisor
Hi MYOB support, Our client has sent an invitation to us as an Advisor role, but we have yet to receive the invitation. Previously, we were an active user, but client cancelled all user access, so now have to re-invite. The company name is ****** Looking forward to your response. Your prompt attention to this matter will be greatly appreciated. Kind regards, ChrisAuto-Build using browser
Hi, Just wondering if there has been any progress with adding Auto-Build to the browser version of the software. I cannot switch fully to the browser version until this is implemented. If it isn't going to be done, how can I get around this problem using the browser version?2FA email delays
Hi previous problems were solved but open today and the 2FA emails are delaying again. How long do we have to wait before the sign in times out? I had to go to my Testra webmail to get the 2fa in time. I have cleared out all my cache and email box so space is not the issue. Pre update the 2FA was received instantly. How can this be sped up to like before update? From my experience with other companies (even Telstra) when they have done an update the source company has to type in my email (same for others) manually once then thereafter it seems to go back to normal. I don't suppose this can be done for MYOB. Unfortunately I can't change the email from Bigpond (it otherwise works well) and don't want to use my mobile for 2FA. Also when I go into my profile Security and Account it is blank - should it be? Thanks always for your quick responses. Robin
