Software not running properly?
Recent Posts & Replies
Pay rate for annual leave
Hi, I have added separete pay item for an employee and hourly rate is recorded for that pay item. I need to apply same rate to the annual leave he takes. But during processing payrun, as base hourly rate is zero, it is takeing the same zero rate for annual leave. How to connect annual leave pay rate to new pay item. Please guide to resolv the same. Screenshot is attached here.
Supplier Account Showing Incorrect Balance
I have a supplier account, which is set up using foreign currency, which displays the incorrect account balance in the card file (and anywhere that shows previews of AP balance). The AUD balance should be 32,834.83 (and this is shown on the payables reports), however in the card file it shows 27,929.76 owing AUD. When all bills are paid it shows a credit balance, even though the payables reports shows 0. The supplier has only been set up in this FY, so it is not a matter of opening balances or historical transactions.Account Transactions Report not displaying all transactions
Hello, I am trying to export the account transactions for my prepayments account, however when I run the report it is missing a transaction (a transaction which is made in a foreign currency). This is also the case for my Currency/Gains & Losses account. When I run "Find Transactions" in the command centre, I can see all of the transactions, however as soon as I try to print the transactions or run the Account Transactions report many of the transactions are missing.
Inactivity sign out
Howdy, I've just received the email saying we will now be logged out of MYOB if we don't use it for 20-30 minutes, then we have to manually type in our email address and password - again. While I'm sure we all appreciate the pressures on data security, I think this is way too quick to log people out, much less having to type passwords over and over during the day. I run a small business with 5 fulltime staff, I get called away to help with things and help them get work done, take phone calls, attend online meetings, this means I'm probably going to have to log in 4-5 times per day, and I'm of the opinion typing in your password would leave you more vulnerable to attacks than having a software package open on your desktop. 2 hours and you're logged out maybe, 20-30 minutes is crazy. Thanks, Jason
Paying multiple Credit Cards from Bank Account in one transaction
We have recently obtained 4 Business Credit Cards. The bank takes funds out of our savings account in one lump to pay off all of these. Is there a way to do this transaction? If I use Transfer Money, I'd have to do each Credit Card payment separately and would like to avoid that if possible. Thanks!Better overview on Money In/Money Out tab
Check out this new piece of software feedback from our community! Think this idea has potential? Cast your vote and share your thoughts in the comments below. It would be more intuitive if the initial page of the Money In and Money Out tab showed a list of all invoices and expenses by default. Users could then filter based on status, like overdue, paid, or upcoming, instead of having to click "all invoices" or "all expenses" to see the complete list. This would make the user experience smoother by giving a clear overview right away and making it easier to navigate and manage financial records.
Import only loading some items
I don't expect much, support for this product is generally horrible. I have exported my full items list and added 100+ new items to the text file. When I went and re-imported it. It has only added some of the items. Others are just completely missing. No errors were shown when importing.
Incorrect tax file category how to fix payruns
I have set up a new payroll for a client and one of the employees selected thw incorrect tax category when onboarding and has been over taxed. I was only notified of this after 4 payruns how do I go about correcting this. Thanks in Adavance Janelle McNair
Automatic inclusion of item in new invoice
Hi Everyone, Does MYOB have the ability to automatically include an item in all new invoices? For example, my business creates ethanol waster, which we need to have removed so every invoice and quote has a fee for ethanol removal, but as this is a new cost we are adding and i keep forgetting to included it in the quotes. How can I have this automatically included in the quotes and invoice. Thank you
Single Touch Payroll (STP) Phase 1 service is closing down
1 MIN READ From the 27th February 2025, customers that have not migrated to STP Phase 2 will be unable to report pay runs to the ATO. To retain access to the reporting centre, STP Phase 1 customers will need to move to STP Phase 2. Customers already reporting on STP Phase 2 will not be impacted. If you are unsure, visit the reporting centre where a visual indicator will show: Reporting on STP Phase 2. STP Phase 1 customers can visithttps://www.myob.com/au/support/myob-business/payroll/single-touch-payroll-reporting/getting-ready-for-stp-phase-2 to find out how they will be impacted and how to move.Backorder Units In Wrong Currency - Foreign Currency Errors
This issue was first reported back in early 2020 and reported again and again multiple times and 4 years later, MYOB still have not resolved this problem!!? We are using AccountRight Premier 2024.10.1 We deal with many clients all of whom receive our goods and services invoiced in USD. On many occasions we have backorders and to have a backorder invoices show up like this with just random originating currency figures creates confusion, sense of non-professionalism and just a micky mouse kind of a setup!! This is not acceptable! This issue has been now on-going and known for over 4 years!!! To add to this problem and confuse the clients even more the latest updates to the software are now completely ignoring the actual invoice currency and simply including the invoice in AUD!! in the body of the email rather than the invoice with backorder details in USD and totally confusing the clients. This contradicts the PDF invoice that is attached to the emails. We are getting questioned by each and every client as to why the figures on the email bodies are not matching their PDF invoices and why they are getting random figures on their invoices!! I have lodged this issue multiple times with MYOB Support and Premium Support and every time we are told "Developers" will look at it!!? This has been ongoing for 4 years!! Time to get new developers..... MYOB is starting to look like a total Joke of a software....
