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Recent Posts & Replies
Surcharge on Credit Card Payments
Hi I have ticked for customer to pay the $0.25 surcharge when paying with Credit Card and it has worked fine, up till today. I just had our customer pay like he does every week, and the $0.25c surcharge is on my account. I checked my settings and it is definitely ticked for customer to pay, and no, before I am asked, it was not a B/Pay. I understand you can't pass on B/Pay, but this was Credit Card like he always does2Views0likes0CommentsUploading new invoice format
I have a new client who requires me to use an excel format invoice. Is it possible to upload this excel invoice to MYOB so I can send it out rather than having to create a copy of the invoice in the current MYOB invoice format?27 minutes agoPlace MYOB Business: Sales and PurchasesMYOB Business: Sales and Purchases1View0likes1CommentAccount Changes
I have a client who has a number of business under his MYOB Account. One of these businesses has been sold and now gone into VA, how do I separate? The agreement was the original holder was paying the MYOB subscription on his behalf and oncharging the new owner. Also, I need to close another business' MYOB account. How do I do these please?11Views0likes2CommentsError Message: Value of your inventory may not be less than zero
Good afternoon, We are having issues with this error message that we cannot fix (Above in subject line). We desperately need to get out the last week of Jan 2025 invoicing finished (GST Month) Could someone please help :) TIA23Views0likes4CommentsSuperannuation Payable incorrect in Dashboard
Hi, The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available. It appears to be the sum of the total PAYGW + the super payable, even though I have each amount linked to 2 separate accounts. It is quite disconcerting to see the larger amount every time I go to the dashboard when it isn't the true super payable. I thought that when the new PAYGW total field on the dashboard was made visible recently, that the Super payable figure would be accurately shown, but no. Reporting wise, there used to be a report available that let me see invoice details (to the individual items), which could be filtered by date & supplier. I am unable to find the report since being moved to MYOB Business from Essentials. It was very handy as it let me track the history of each of my purchased items. (I don't need to track them as inventory.) The detailed purchase report that I can see has no such details & only provides a list of invoices (showing only the total for each), filtered by date & supplier. Has the original report disappeared or is it just hidden? Regards Nicky6Views0likes0CommentsSecure invoicing
I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform. What if we don't want the added security feature? Are we going to lose the ability to use email/links/SMS? So, if we are forced to take the secure invoice upgrade, then MYOB will be making money from us every time we choose to share an invoice with our customers using email/links/SMS! Are you serious MYOB!!!2.7KViews19likes64CommentsRead Only Back up File
Morning Gurus I need to somehow give a third party "Read Only" access to my data file and not sure if I can send them a read only back up ? There are a lot of discussions about this when cancelling your subscription but I am not cancelling my subscription Any help will be greatly appreciated :)Solved10Views0likes4CommentsIssues setting up emails to send through Outlook
After following the steps outlined in the below instructions and restarting my computer, Emails are not sending, MYOB gives a pop up saying they have been sent via Outlook and all seems to working correctly but they don't go through. Sending emails using Microsoft Outlook9Views0likes1CommentCreating Debit notice for rent over payment
Firstly, Apologies if this is a little confusing.. i will do my best. In January 2024 we paid 2 extra months rent for our business ( to stay ahead just in case....). At the time, we were issued invoices for the 2 months ahead we wanted to pay (March, April) the receiver has then turned those into a credit note on their end. total $13,860 Our rent increases each financial year so, January this year we have paid another months rent in advance $8188.40 - Which I have turned into a debit note - create a $0 purchase, the allocate a payment to it, creating a debit notice and match transaction in Bank Feeds) My question is, can I do the same thing to reflect these 2 earlier rent over payments even though technically they have been allocated to invoices? As these were turned into credits by the receiver, new invoices were issued monthly for the regular rent payments. So if you go back and look through the payment history we have paid March 2024 and April 2024's rent twice, just under different invoice numbers. Hope this makes sense. Thank you in Advance13Views0likes1CommentSuper payment.
Hi, prior to using MYOB's super payments platform, I made a BPAY payment to the ATO for super payments from 1/1/2023 to 31/3/23. This payment was allocated to Superannuation Payable. I've now found that this amount of $4,184.10 is showing as unpaid for that period when running the super report. I've attached a PDF copy of that report and also a screenshot from my MYOB bank transactions to show that it was paid and allocated. I can't find a way to tell MYOB that this super payment was paid. I've only noticed this when I saw that the Superannuation Payable amount on the dashboard was showing a high figure. Can someone please explain how to write off this payment as being paid? Thank you.3Views0likes1CommentSuper - Funds returned due to closed super account
How do i fix up STP reporting to show the split between Salary Sacrificed super and SG Super. I had to do two $0 pays to repay super that had been rejected by a closed super fund. When i did the pay reversals i forgot to split out the SG Super Portion and the Sal Sal Super portion and enter as one amount. IE i entered $1962.80 instead of $1262.80 & $700. How do i fix up and for STP what the split should have been and also how will the new super fund know that it should have had the split.6Views0likes1Comment