Software not running properly?
Recent Posts & Replies
Bill Reminders (MYOB Business Pro)
I am unable to find a feature or solution in MYOB Business to get an email reminder when a bill is due. I searched all over product, the community, Google etc. but no luck! I tried Reporting avenue, to see if I can get "Unpaid Bills" emailed to me, but there's no such option either. Any out-of-the-box feature to send bill reminders? If not, can mYOB business pro be integrated with another tool to send notifications?
CBUS Super and Super Liability
I have an ex-employee, who gave incorrect super details, only worked for a couple of weeks. I have discovered there is a small amount liable for us to pay, and I have contected them and got the correct details. Their account is with CBUS, which is APRA approved, i.e., not SMSF, and I can't add it. Has anyone else had this issue? I also still have an issue where the dashboard is still reporting a random figure. I've posted on this previously, but none of the suggestions seem to work. Almost ready to give up and move to another product. I can't believe there is no ability to chat or call someone at MYOB about issues like this, ridiculous! If anyone at MYOB can help with this, would be appreciated.
Accounting for bank charges deducted at source by a customer when making an international payment for an invoice.
I invoice a UK customer $100 (for example) They have bank charges of $20 for the transaction so they deduct $20 and pay me $80. My accounts now show and overdue amount of $20. I am happy to pay this but how do I get rid of the overdue notice on my accounts? Someone suggested I set up a "spend money" transaction for the $20 which sort of makes sense but having done that I still have the overdue amounts showing. It seems like there must be some way of allocating the spend money to the overdue invoice amounts but it's not clear to me how this should be done? Can someone please help?
Invoice Item Discounts?
Is there any way to add line item discounts without having to manually adjust the price to the discounted price? My business has tiered discounts based on qty of products ordered and it helps to communicate to the customer if the full price/discount is clearly visible on the invoice. If not is it something that is planned for a future update? I know it is something you can do in the MYOB Lite version so was hoping it may be present in this app but finding functionality wise the invoicing is even more striped back than a lot of basic invoice apps. Hoping the improvements keep coming but without this I can’t use the invoicing for my business.
Reconcilliation date changed
Hi, My last reconcilliation date was 31/1/25 but now when I go in it has changed to 30/6/2024. I thought it was because I had not upated my Financial Year, so I did, but it still has not changed even when I closed MYOB and re-opened. Anyone else had this happen and can help with a remedy to fix please, much appreciated.Invoice description is not printing bold
Please may someone tell me how to make the description header or sub headers within the text of an invoice BOLD. When I raise the invoice, the description header appears bold, whilst the transaction lines are normal text. Which is exactly what I want. However, when I send to print or email these headers are no longer bold and just appear as normal text. thanks!
Myob File confirmation
Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file. I put in a support request on Tuesday 04/02/25 and still have not had a reply and it is now Friday 07/02/25. Businesses cannot be waiting that long for a response, especially when MYOB is essentially forcing us to confirm our files every 3 months for literally no reason other than trying to make us pay for subscription for software we purchased outright and have a legal right to use.Myob Teams App won't accept new employee.
I have a new employee who has been invited to the Teams App, he has tried numerous times to get it working from the invite link but it comes up with an error. I have deleted him and reinvited him so many times I've lost count, he has uninstalled it and reinstalled it just as many times with no luck, he has checked his phone's iOS is up to date. There are no help topics for this in the support pages that I can find, I just go round in circles with no information or help on this at all. I can't even find any support contact information. Who do we contact for help with this please. Rae
An Electronic payment automatically enter to the ledger
Hi,file When I finish the pay, I download an electronic bank file for paying the employees. Once the file is downloaded, the electronic account will be cleared automatically. However, the next day, when the actual payment has processed, under bank feed, payment to employees is still uncategorised. I could not locate a match transaction as the electronic payment transaction has already been posted in the ledger. How to resolve this issue?Accounting Plus V17
I have a personal PC as home. I use it to do some work related matters. I am trying to reinstall Accounting Plus V17. Any suggestions for how to successfully install accounting Plus V17 on a new Windows 11 PC. I still use it for some Accounts with 3 or 4 transactions a year Error Message is "An administrator has blocked you from running this App. For more information contact the administrator."
