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Recent Posts & Replies
Surcharge on Credit Card Payments
Hi I have ticked for customer to pay the $0.25 surcharge when paying with Credit Card and it has worked fine, up till today. I just had our customer pay like he does every week, and the $0.25c surcharge is on my account. I checked my settings and it is definitely ticked for customer to pay, and no, before I am asked, it was not a B/Pay. I understand you can't pass on B/Pay, but this was Credit Card like he always does8Views0likes3CommentsInvoice Templates: Ability to select bank details
Frustration of mine is being unable to have multiple invoice templates, and change the bank payment details per invoice template, i have 4 bank accounts in use with bank feeds to MYOB too (association requirements) and would like to invoice specific to those accounts when issuing invoices, at the moment its very painful changing the bank payment details 'company wide', issuing the invoice, then changing the bank payment details 'company wide' again...1View0likes0CommentsSecure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?2.1KViews11likes103CommentsBill Reminders (MYOB Business Pro)
I am unable to find a feature or solution in MYOB Business to get an email reminder when a bill is due. I searched all over product, the community, Google etc. but no luck! I tried Reporting avenue, to see if I can get "Unpaid Bills" emailed to me, but there's no such option either. Any out-of-the-box feature to send bill reminders? If not, can mYOB business pro be integrated with another tool to send notifications?7Views0likes0CommentsCBUS Super and Super Liability
I have an ex-employee, who gave incorrect super details, only worked for a couple of weeks. I have discovered there is a small amount liable for us to pay, and I have contected them and got the correct details. Their account is with CBUS, which is APRA approved, i.e., not SMSF, and I can't add it. Has anyone else had this issue? I also still have an issue where the dashboard is still reporting a random figure. I've posted on this previously, but none of the suggestions seem to work. Almost ready to give up and move to another product. I can't believe there is no ability to chat or call someone at MYOB about issues like this, ridiculous! If anyone at MYOB can help with this, would be appreciated.2Views0likes0CommentsAccounting for bank charges deducted at source by a customer when making an international payment for an invoice.
I invoice a UK customer $100 (for example) They have bank charges of $20 for the transaction so they deduct $20 and pay me $80. My accounts now show and overdue amount of $20. I am happy to pay this but how do I get rid of the overdue notice on my accounts? Someone suggested I set up a "spend money" transaction for the $20 which sort of makes sense but having done that I still have the overdue amounts showing. It seems like there must be some way of allocating the spend money to the overdue invoice amounts but it's not clear to me how this should be done? Can someone please help?2Views0likes0CommentsInvoice Item Discounts?
Is there any way to add line item discounts without having to manually adjust the price to the discounted price? My business has tiered discounts based on qty of products ordered and it helps to communicate to the customer if the full price/discount is clearly visible on the invoice. If not is it something that is planned for a future update? I know it is something you can do in the MYOB Lite version so was hoping it may be present in this app but finding functionality wise the invoicing is even more striped back than a lot of basic invoice apps. Hoping the improvements keep coming but without this I can’t use the invoicing for my business.7Views0likes0CommentsReconcilliation date changed
Hi, My last reconcilliation date was 31/1/25 but now when I go in it has changed to 30/6/2024. I thought it was because I had not upated my Financial Year, so I did, but it still has not changed even when I closed MYOB and re-opened. Anyone else had this happen and can help with a remedy to fix please, much appreciated.8Views0likes2CommentsInvoice description is not printing bold
Please may someone tell me how to make the description header or sub headers within the text of an invoice BOLD. When I raise the invoice, the description header appears bold, whilst the transaction lines are normal text. Which is exactly what I want. However, when I send to print or email these headers are no longer bold and just appear as normal text. thanks!14Views0likes2CommentsMyob File confirmation
Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file. I put in a support request on Tuesday 04/02/25 and still have not had a reply and it is now Friday 07/02/25. Businesses cannot be waiting that long for a response, especially when MYOB is essentially forcing us to confirm our files every 3 months for literally no reason other than trying to make us pay for subscription for software we purchased outright and have a legal right to use.4Views0likes0CommentsMyob Teams App won't accept new employee.
I have a new employee who has been invited to the Teams App, he has tried numerous times to get it working from the invite link but it comes up with an error. I have deleted him and reinvited him so many times I've lost count, he has uninstalled it and reinstalled it just as many times with no luck, he has checked his phone's iOS is up to date. There are no help topics for this in the support pages that I can find, I just go round in circles with no information or help on this at all. I can't even find any support contact information. Who do we contact for help with this please. Rae6Views0likes0Comments