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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Invoices not emailing
For the last week I have been having trouble sending invoices to customers. They are customers that have been emailed regularly & email details have not changed. We cc our own business email & email has not been received. Not getting any error message, appears to have sent. I tried resending a number of times & the emails eventually came through hours later? Why is this happening all of a sudden? Makes it hard to get paid if customers aren’t receiving emails!
Transactions not showing in the bank reconciliation
Hello Everyone, I'm currently facing an issue with reconciling transactions within the date range of 1/04/2022 to 30/06/2022. Despite correctly allocating the transactions and ensuring that the appropriate bank account is selected, I am encountering difficulty as these transactions do not appear in the reconciliation bank. I have confirmed that all transactions have been accurately entered, and the dates are input correctly. Despite this, the transactions are not reflecting in the bank reconciliation. I have attached scrrenshots of the bank reconciliation and the bank transaction tabs. For instance the fisrt of April 2022 I can only reconcile 3 transactions but I have 9 transactions in the Bank transaction. I would appreciate your assistance in resolving this matter. If you have any insights or suggestions on how to make these transactions appear in the bank reconciliation, please share them with me :) Thank youBank feeds after latest version Update 2026.4.1.6
Hi All logged in and updated the MYOB file. Went into bank feeds and there are transactions from 2023 - 2025 sitting there waiting to be authorised. Given our year was finalised on 31 Dec and closed off would like to clarify: Has there been a glitch in the system with the update? Can I just hide all the transactions, though some are showing as green (waiting approval) eg If I authorise all will this affect the closed off accounts. Bank rec to EO March balances Thoughts anyone? thanksYour business verification is incomplete, and invoice share functionality has been restricted. cannot open a completed 19.6 file to lodge 2024 and 2025 trust tax return linked to lodgeit
over a week no reply hello other proms quick... here i come with 9 companies again and its so easy and economical to switch between xero quicken and myob any time with lodge it especially when 19.6 is shut down that you cannot even lodge a tax return from a years data entry so 2 problems for me Your business verification is incomplete, and invoice share functionality has been restricted. and cannot open a completed 19.6 file to lodge 2024 and 2025 trust tax return linked to lodgeit
Charges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??
PAYG withholding tax
Can anyone tell me if this is correct our employees including myself have to pay tax last year, as apparently we didnt pay enough. is it because Foreign Resident is selected? I have tried to manually change each individual employee to tax free threshold but it keeps defaulting back to Foreign Resident. Does anyone have a solution, I lodged a request with Myob yesterday afternoon still waiting for someone to get back to me. I would apprecaited any help thanksGet rid of annoying banners
Can we please dispense with the "smart invoices" banner that pops up on the screen EVERY time you go into the invoices screen. Regardless of choosing to close it, it comes straight back as soon as you are back in the screen again. Also helpful if we could toggle off the insights banner from the main screen.Smart Invoice Reminders Banner
Ever since the latest update to the Invoices page, which in my opinion creates too much white space at the top now, the 'Smart Invoice Reminders' banner does not remember my choice. i.e. I have clicked the Close button on the banner so many times, to reduce more unnecessary noise at the top of the page, and it comes back every time I go to the invoices page.Why?
G'day all, So begrudgingly I've just "upgraded" to Business Pro from my original old desktop version of AccountRight Plus. Apart from limitations on how I can layout an invoice, it appears when I use the spend money window and select my supplier from the contact payee dropdown menu, then complete & record it, the suppliers name doesn't appear in the reconcile accounts window. Pre migration spend money shows the supplier in the description as well as all other transactions. At present when I input a spend money transaction it only shows the date, reference #, and withdrawal amount. No I haven't set up bank feeds yet. Any suggestions ????? Thanks in advance!Job / Site addresses
Hi All, 2nd post in an hour, I know I'm going to dislike this upgrade. So when I need to send an invoice to a customer (think real estate but not, but sometimes could be) where the job address is different to the billing address, I used to have different accounts set up for each one in AccountRight Plus with the actual job/site addresses preset in its own custom field box. Now well it looks like i cant! I guess I could put these addresses in the shipping details box, but I ain't shipping NUTTING. Also I'm not sending out a "bill" either its an Invoice, but i cant change that either. It's supposed to be a SERVICES invoice template isn't it, and not for delivering widgets... Any ideas would be apricated. Cheers
Getting paid into different bank accounts
We have a couple of different bank accounts, and for certain clients we need to get paid into different accounts. I am setting up invoicing within MYOB for the first time, and there seems to be only one bank account option you can enter, and I can't see any way to edit that section of the invoice to change it to a different bank account. Does anyone know how we can do this?
