Software not running properly?
Recent Posts & Replies
Bounced emails
Hi, We do have a clients now for which the emails with the invoice are bouncing back. The email address used to work and all of a sudden it stopped. We rang the client and they suggested that we need to add their email to our "white List"? I tried to find information about it or how to add people to that list but can't find any information how to access this. Do you have instructions on how to do this?
Amending an incorrect date on a payment for a recorded purchase
Has anyone got advice on how I fix an incorrect date entered for a payment (myob terminology "deposit transaction") for a recorded purchase as it won't allow me to delete this transaction nor can I alter the date to be correct. It does need to be amended as the date has the incorrect year. Many thanks
Other Income and Other Expense
Hello I am trying to create a chart of accounts but for other income and other expense I can't set up account type. I click create account, then tick header account account type other income. Next is the parent header select options but when I click the arrow there is no option to chose. Same for expense account. Please advise Connor
Account Premier v19.11 - Activation Code no longer working
Hi, I am running an old version of Account Premier v19.11 and have a data file which when I opened a couple of weeks ago and it launched trying to confirm the company file and then received a message saying "An invalid confirmation code has been entered" I have also tried to confirm the file in the Company by going online MYOB Company File Confirmation page. I receive a confirmation code however when I enter this number in the required field in MYOB I received the invalid confirmation code error message. Is anyone able to assist me in trying to sort this matter please. Kind regards, Myriam
Payroll Run is correct but payment made is not
Hi, Last week’s pay run was processed correctly, but we encountered issues with two internet transfer payments. One employee was underpaid by $10, and another was overpaid by $36. In the following pay week, we corrected these errors by paying the $10 to the underpaid employee and deducting $36 from the overpaid employee’s pay. However, now the pay runs do not match the bank transactions. How can I resolve this discrepancy? Thank you.
Teams app
Hi for those of you who use teams app can an employee put in their hrs at end of day eg 7-3.30 for a 8 hr day or do they need to start when they start a shift. i am looking for an easy way so the employees can log their times as I seem to be chasing a couple of employees every week for their times
