Software not running properly?
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.
Recent Posts & Replies
Exporting - Standard cost being rounded
Hello Since when is MYOB rounding the standard cost value to two decimal places when exporting? As standard costs are entered as including GST we usaully enter them to 3 decimal places so they "should" come up on our ex GST purchase orders etc as the correct two decimal places. Just exported our items and they are being rounded to two decimal places. Why is this? Thanks John7 minutes agoPlace AccountRight: Import/Export & IntegrationsAccountRight: Import/Export & Integrations5Views0likes1CommentPayroll Run is correct but payment made is not
Hi, Last week’s pay run was processed correctly, but we encountered issues with two internet transfer payments. One employee was underpaid by $10, and another was overpaid by $36. In the following pay week, we corrected these errors by paying the $10 to the underpaid employee and deducting $36 from the overpaid employee’s pay. However, now the pay runs do not match the bank transactions. How can I resolve this discrepancy? Thank you.16Views0likes2CommentsEdit Bill Amount
We have a bill that has been entered as the incorrect amount, and paid down at a lesser amount. Resulting in an outstanding amount showing on Aged Payables report. I have tried to edit the original amount of the bill, however I am not able to. Is anyone able to advise how I can sort this out? Thanks so much. - See attached1View0likes0Commentsweb brower sales invoice formating
I have several clients who have to use the web browser version of myob as they use apple. I now understand that this is creating errors in the cloud version. Any invoice that they raise in Apple can not be edited, changed or deleted with the Desktop or Cloud Versions. Also there is no ability to custom format/create your own invoice within the webbrowser version, you only have available the fields that MYOB have deemed as available to you. Where is the feature which allows you to but your EFT/Banking details on the invoice? Is it available, is it going to be available? The invoice that is there now has that on it, but how that got there we have no idea, and now that we have changed banks this invoice template has the wrong banking details on it? I need a solution please. regards Sandy1View0likes0CommentsIssue - Duplicate Superannuation Payment in MYOB
Good afternoon, On 21/01/2025, I processed the superannuation payment for December. Unfortunately, due to an issue with my phone, I didn't receive the verification code to fully authorise the payment, so it remained pending in the "Manage Payments Pending" section. On 30/01/2025, my phone worked properly, and I received the code to authorise the payment, so it was successfully processed. The issue now is that MYOB has recorded the payment twice: once on 21/01/2025, and again in the Bank Feed section with the date 30/01/2025. I'm unsure how to match this pending transaction, as it is causing a duplication of the superannuation payment, which is affecting my ability to reconcile the account. Could you please advise how to proceed to avoid the duplication of the super payment in MYOB? Thank you for your assistance. Paula.2Views0likes0CommentsAmending an incorrect date on a payment for a recorded purchase
Has anyone got advice on how I fix an incorrect date entered for a payment (myob terminology "deposit transaction") for a recorded purchase as it won't allow me to delete this transaction nor can I alter the date to be correct. It does need to be amended as the date has the incorrect year. Many thanks7Views0likes2CommentsBounced emails
Hi, We do have a clients now for which the emails with the invoice are bouncing back. The email address used to work and all of a sudden it stopped. We rang the client and they suggested that we need to add their email to our "white List"? I tried to find information about it or how to add people to that list but can't find any information how to access this. Do you have instructions on how to do this?38 minutes agoPlace AccountRight: Sales and PurchasesAccountRight: Sales and Purchases1View0likes0CommentsInventory Adjustments
Hi there, I seem to be having the same problem as many other MYOB users where it will not allow me to process an inventory adjustment as it is saying 'inventory may not be less than zero' It also won't allow me to nil out stock that has no value. Please assist ASAP.9Views0likes2CommentsOther Income and Other Expense
Hello I am trying to create a chart of accounts but for other income and other expense I can't set up account type. I click create account, then tick header account account type other income. Next is the parent header select options but when I click the arrow there is no option to chose. Same for expense account. Please advise Connor35Views0likes3CommentsAccount Premier v19.11 - Activation Code no longer working
Hi, I am running an old version of Account Premier v19.11 and have a data file which when I opened a couple of weeks ago and it launched trying to confirm the company file and then received a message saying "An invalid confirmation code has been entered" I have also tried to confirm the file in the Company by going online MYOB Company File Confirmation page. I receive a confirmation code however when I enter this number in the required field in MYOB I received the invalid confirmation code error message. Is anyone able to assist me in trying to sort this matter please. Kind regards, Myriam7Views0likes1Comment