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Online Payments
I have updated the invoice business verification as requested at the end of Jan and had confirmation from myob that it was successful however I can not send invoices and says at the top of the invoice page " Your business verification is incomplete, and invoice share functionality has been restricted" I have many invoices to email out today and its very frustrating. Is anyone else having this issue? Regards Stacy27Views1like4CommentsSuper payment issues
I am trying to reconcile an account but all of my super payments are coming up like this. Clicking on the reference links me back to the actual super payment that was made. The debt amounts are then allocated to super payable account. No idea how to clear this. Old super way didn't give me this much trouble.16Views0likes1CommentHow to include products in shrinkage report
I currently use a General Ledger (Detail) report to look at our Shrinkage account, but I'd like to include what product/item is being referred to in the report (without having to drill into each line). It's not an option in Show Hide, is there another way I can do this? Or can you suggest a different report please?18Views0likes1CommentOnline Payments
Hi All Does anyone know why after turning off online payments I am still getting the Transaction with the reference MYOBxxxxxx with multiply invoices being matched to one payment. Have rung support and followed their instructions but this is still happening. Any suggestions.26Views0likes3CommentsWhat happened in that update last night?
What on earth happened in the update that was pushed through overnight? I can't get the command centre to appear as a full size screen anymore and every time I leave the screen and come back, the command centre has resized itself and moved. Why do software engineers create more problems than they solve?43Views2likes6CommentsJob information on time billing invoices
I am trying out MYOB as a possible transition from our current accounting package. I am generally very happy with the functionality and have managed to set up most things. My issue is time billing invoices. We have customers who have several different jobs, and we assign them a unique job number and detailed description. I can enter these jobs with no problem and link them to each customer. I can extract the time information by job number on each invoice. What I can't do is get the job details to show on the time billing invoice. I need to have the "Invoice to" section populated by the customer information (done, easy) and also display the job number and details in another spot. I can copy these across as a comment field, but there must be a way to link and display this information automatically. I have spoken with my MYOB adviser, and her only recommendation is to use the comments field manually. I am open to suggestions on how to set it up. It may be that "jobs" need to be created as sub-level clients? (except I can't see how to do this either). Any ideas? (I also can't create time billing invoices in the web browser version, which seems a bit limiting.)26Views0likes2CommentsMYOB team - adding an activity (job)
Hi Members, I am testing out MYOB teams to see if it suits my business payroll requirements. On testing, I note that the employee is able to add only a "timesheet" and not an "activity", where the later can enable the employee to assign their hours to a job. Did I miss anything in the set up process that the employee cannot view this in their app? Thanks Gayathri17Views0likes1CommentIssues opening an Offline MYOB after upgrade to version 2025.1.0
Hi, I am having issues opening a NEW offline MYOB File this morning after an myob update overnight. The NEW file I am trying to open was created a couple of days ago and I had no problems opening it then., it has just happed since the update. This file is a duplicate file of our existing one which was created for us by myox services. I am able to use our other 2 MYOB files. Is anyone able to shed some light on this and also could it be to do with the amount of company files we are allowed to have under our license and if so how do we rectify this so that I can run 3 company files. Thank you in advance Fiona Snapshot below of the error: (full error log info is attached)23Views0likes1CommentDeleting old software version data files?
I am running approx 10 ledgers locally using AccountRight Premier SE on my laptop, also accessed by other users PC edition. This means I can have many, many versions of old data files in My Library (My AccountRight files folder on C drive). I can see there are more in Old software files version data files sub-folder. I have a separate process for keeping backup files annually & periodically, so I wonder if it is necessary to keep all these old files in My Library, except for the last few? Storage space is dwindling on my laptop so considering deletion to free up space. Have looked for Support Notes/Community posts, but can't find anything.13Views0likes1CommentRequest ID: (70f52236-b408-4940-870f-69fd98bbe2fd) Status Code: (400)
Hi guys, An issue with one Client prior to lodging the income tax return online application. I'm not sure what the issue is with this one return. The validation process threw up zero issues. On the same day I had already lodged another income tax return, so I'm not sure of the reason.10Views0likes1Comment