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FILE HAS CORRUPTED
When I try to log in to the MYOB there is a error. "Serious problem exist in this company" "you may be able to recover the data contained in this file using tha ACCOUNTING RIGHT premier Optimisation Assistant" If recovery is unsuccessful you must restore a previous backup of your company accounts right premier data Please refer to help to learn more about the optimisation assistance and How to restore from a previous backup. What is the issue?51Views0likes5CommentsIncorrect Accounts Receivable statement
Hi, One of my customers had multiple open invoices (for $150each). He made a payment of $500. I used that payment against multiple invoices. eg. there were 8 open invoices for $150 each for that customer. I used $450 to fully close off 3 invoices. and $50 was partially applied to the 4th invoice. Then I sent him an updated statement. But the statement shows the wrong amount due. It has removed the 3 closed off invoice from the statement but doesn't show that $50 has been reduced from the 4th invoice. Instead of showing the amount due $700, it shows $750. When I checked the balance in MYOB, it shows the correct figure ($700). How do i rectify this and send the correct statement?2Views0likes0CommentsPayruns not working
For weeks now have had the same problem in Payroll. After entering a timesheet and then going to Pay Runs, the loading icon just keeps swirling around. I noticed that others on this forum had the same issue, but MYOB was saying that no-one had yet complained. This is not correct. I can not process payroll and have not been able to do for weeks. It is not an issue on my laptop because I have also used other devices. Please fix as this is an error in your software.1View0likes0CommentsTeams timesheets not exporting into MYOB
I have tried to process my staff wages, but where I usually go in to check their in timesheets (in MYOB), their approved hours from MYOB Teams do not appear like they usually would. Only the staff with rostered hours - not the actual staff-entered timesheet hours appear. It seems to only export the rostered hours instead of the timesheet hours? Can MYOB please fix this so I won't have to manually type in all my staffs hours next week?17Views0likes1CommentConsolidated Reports
Hi There, I'm just wondering if with AccountRight Premier I can run a consolidated TrialBalance or Balancesheet/P&L? At the moment I work with 10 different entities of a holding, and all of them have different files, so I'm unsure if there is a way to consolidate this info and get one report with all entity's information. Thank you.2Views0likes1CommentIncome in advance
In May and June 2024, we received Income in Advance for our service going to provide to our customer through the next FY (July 2024- June 2025). On 30 June 24, we do GJ to move the sales payments received for May and June to the account of Income in recognized in advance. However, I just found that somehow, there is a duplicated GJ for the income received in May (The first GJ for income received (in advance) in May was entered on 31/5/2024 and the second GJ, combined the income received for both May and June, entered date 30/06/2024). It means the income received in May was recorded twice. I tried to simply reverse the GJ of 31/05/24. ( I needed to dated today's date in GJ as our accounts has been closed for 2024 and we do not want affect our Financial statements of 2024.) However, it caused the sale increased which is not correct because the GJ was duplicated by mistake. Please kindly advise me to deal with this situation. Thank you so much for your help in advance.6Views0likes1Comment🚀 Solo sign up not working? Lets fix it!
1 MIN READ Hey Solmates! 👋 We’ve heard that some of you might be running into issues completing your Solo onboarding or logging in. If that’s you, we want to help! Drop a comment below. The more details you can share, the quicker we can solve it. Thanks for your patience—we’ve got your back! 💪42Views1like4CommentsSecure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?2.4KViews12likes127Comments