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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
MYOB survey
I received an email partly shown below. Can someone please confirm if it is legitimate? Also it was difficult to work out where to put this question, are there more general topic sections? Thank you. We’re seeking impartial feedback from our customers on a new AI product that could change the way BAS is done. Your name was drawn at random from MYOB customer lists, and we’d love to get your feedback to improve the product. The survey is being carried out on behalf of Kylie Farr at MYOB head office (Kylie.Farr@myob.com), if you have any concerns about the bona fide nature of the study. And of course, feel free to reach out to your normal support channels if you have any service-related queries or unresolved issues with your MYOB software. If you’re willing to participate, please click on the link below to begin the survey. If you have any technical problems, please hit ‘reply’ to this email, and we will endeavour to help you with your survey issue. Thank you for taking the time to help us. Or if you would like to opt-out of this survey, please click here. Warm regards, Mike Cassidy (mike@sowhatconsulting.net) So What, consultant to MYOB
Import CSV budget file error
When trying to export a budget file from the web browser version and I'm unable to select export as CSV, only pdf or excel are working. I've selected export as excel and saved the file as a CSV file in excel. When I try to import the same file with no amendment to either the rows or columns, I receive the error message: The row count does not match the template. I don't understand how this can occur as I have not changed anything in the file.
SMSF and Payday Super
We have an SMSF. I have set it up for super payments, however the first payment made has bounced back. We have not received any notification as to why. ESA is recorded as is ABN. NB: on other posts, it mentioned not having spaces in the ABN: this is not an option-MYOB will not allow the input of the ABN without spaces! The set-up has been completed as follows: Type: SMSF selected ABN: input-with spaces as per what MYOB is allowing Fund Name: populated without a problem Name: same as Fund name ESA: wrkrSMSF selected (correct ESA) BSB: xxx-xxx Account: entered with no dashes or spaces Phone: nothing input website: nothing input Pay using PaySuper: selected If you can see something I'm missing here, input would be appreciated. I'd like to reprocess this: lucky it's not an employee's fund, only the Directors.
bank reconciliation error
MYOB Business, I logged in on Monday & have noticed my bank rec says last reconciled 30/6/25? - I reconcile monthly and July-Feb have disappeared? I did not undo the reports & I'm the only person who has access. I did email MYOB several days ago and heard nothing, payment is up to date, any thoughts on what has happened? - thanks in advance
Tax Free Threshhold + STSL
One of our staff have a Trade Support Loan and we are using Tax Free Threshold + STSL for tax purposes. On their Pay slip these are not itemised to show the PAYG Tax and STSL payment seperately so our staff knows how much is going towards his Trade loan. How is this calculated at the ATO so the correct amount is taken off the Loan? How are these payments deducted from the Loan? Thank you, Julie
MYOB ASSIST & Sending invoices via SMS
Hi - we've just signed up to take online payments. We have MYOB assist loaded on our phones. When we raise a test invoice and send via email everything works perfectly. However when we tried sending via SMS the invoice didn't arrive (checked number & tried twice) - is there something else that needs to be set up for the SMS function to work? Also when you share a PDF from the phone APP none of the online payment details appear. Is this intentional? And finally - is it possible to add the online payment option to the order form or is it only available for invoices? Thanks
How 2 send pay slip to 2 email addresses ?
I am faced with situation where I need to send a payslip to two email addresses. One to employee and one person who handles transfers and double checks but never logs into myob. I looked around myob and there is no CC or better BCC anywhere so far. Also can't put two emails in same box comma separated. So for now I have to either print copy and drop it off or email manually. Too many extra steps and inefficient. There will not be automated payroll transfers upon completing substitution, even though would be easier. Its just not an option at this time.Lack of passcode and purchase order window
Why do I have to sign in every time whereas with the old app a passcode was only needed? The passcode was a much easier way to login. Also what happened to the purchase order spot.?. At least with the old app it had the purchase order window so you could assign that job to a particular number.Bank Reconciliation
Hi I am trying to reconcile my account but it is out of balance due to timing. We use Stripe for credit card payments and if an invoice is overpaid it feeds the difference straight into our trust account ledger and I then have to manually transfer the difference to our trust bank account. Unfortunately this all took place on 27 February and so the bank transfer to trust wasn't until March. Is there a way to enter an adjustment so I can reconcile the account?Change Customer in an existing Quote
It is very frustrating that I have to delete a Quote and loose all the contents of that quote, then re-create the entire Quote and contents when all I want to do is change the Customer. I think this is a flaw in this software and needs looking at. I can understand limiting this option once it is an Invoice, but why for a quote?
