Recent Posts & Replies
Superanuation Payment errors
Hello, I am attempting to do our first superanation payment thru the "Pay Superanuation " button on the payroll screen. I am getting a red cross up beside the emplyees that have QSuper as their supanuation. I rang the MYOB support and was advised the numbers must be wrong. The thing is I have been using thesae same numbers for the last 15 years and ppaing thru Sunsuper with no issues. Can anybody shed som light on what might be wrong or has anybody else had the same issue. Thanks Peter CookInvoice PDF for MYOB Solo subscription fails to add to Solo expense
Hi there, Playing around with adding receipts to expenses, and I couldn’t get the PDF I downloaded from my MYOB account to successfully add: The two pages were able to be previewed in the app, so it’s not an outright inability to recognise the content. I opened the PDF on my Mac, did a Print to PDF from the Preview app, and I was able to add that one. Very odd – must be some sort of metadata or other internal content issue. If MYOB uses a PDF-generation library they didn’t create, maybe generated PDFs from other sites using the same library will fail. If they did create their own PDF-generation library, maybe they can figure out what the incompatibility is for us completists :) Sean
Card Menu Contact Log - More space please!
We use the contact log to store a lot of notes about customers and suppliers. Notes on trade credit insurance and debt collection for customers is just one use, as it saves having to go back through internal emails and reports. The character limit on the notes section is tiny, and there is a massive amount of blank space on the screen (which I have ranted about in other posts). Can we have more space for notes please? Instead of having to create multiple entries for the same day to record the information. What I would really like to be able to do is attach a screen snip or file to a note. If this is supposed to be MYOB's answer to third party CRM systems, it needs to be better. I can't see that the contact log exists at all in the browser software? This needs to be addressed as well.Problem setting up Pay Super
I am following your guide to set up Pay Super. Step one is as far as I get. What I am told will appear when I 'Go to the Payroll menu and choose Super payments.' is the attachment 'Pay Super 1' What I see when I 'Go to the payroll menu and choose super payments' is the attachment 'Pay Super me' which is just a log of my previous payments. Nowhere am I seeing a + Sign up to Pay Super. Please help! Thanks Carolyn
Direct debit payments declined
Our direct debit payments (to MYOB) have been declined for the last 2 months. Nothing from our end had changed. I have reentered our account details multiple times, tried different accounts, and called twice. Each time i was told the issue was resolved but still no payment method is accepted. Each time we are charged an $11 dishonour fee. We are now almost 3 months in arrears and unable to pay our subscription fees. This is ridiculous.
Can AccountRight export a SAFF file for a third-party clearing house?
Hi Team, Can AccountRight export a SAFF file or contribution file for upload to a third-party clearing house? I can see the Pay Superannuation option, but it directs me to the MYOB Pay Super sign-up process. Could you please confirm whether AccountRight supports exporting a contribution file for use outside MYOB Pay Super? thank you
What is the escalation process at MYOB??
Can someone in the know please tell me what the escalation process is at MYOB? After 6 weeks of continual phone calls and discussions with support staff, only to be told the issue is being escalated to the development team and then having no feedback whatsoever, I am at the end of my tether, the issue is unresolved and I need this escalated properly!! Is there a complaints process?
How to prevent API from generating duplicate lines or invoices
Hi Everyone I have written and application that acts like a translator between InfinityPOS and MYOB AccountRight. It has been working for years and I have several clients using it. Lately some customers have complained about having duplicate invoices imported and also sometimes an additional line in the invoice. This interface imports Customer and Supplier Invoices and GL Journals and wanted to check with the community if there is anything I can do to fix it. It only happens 2 - 3 times a month at random and it can be any type of transaction. Sometimes it might be a extra line in an invoice sometimes an extra GL Journal. The system does check if invoices and lines are travelling OK and will not flag an invoice for example as being transferred if it does not get success codes along the way. I could build a delay loop in but I do not want to slow it down as it already takes a while to do everything during a daily transfer. My question is : 1). Does any one have issues with this type of problem ? 2). If you do have issues have you fixed them up or can anyone provide any ideas on how they could be fixed up. Thanks in advance David
