Recent Posts & Replies
Delay 15/03 - Southern Cross Credit Union
Hi all, we're aware that some customers are experiencing a delay when attempting to receive their bank feed data from Southern Cross Credit Union. Data has not been received since 14/03. This is being investigated with Southern Cross Credit Union. We will aim to update here once this has been resolved. Thanks!
Superannuation - clear from outstanding list
We entered into a payment arrangement with the ATO for outstanding superannuation guarantee for our employees. We lodge directly with the ATO and have not "paid" these through MYOB. How do we clear these outstanding figures now that they have been paid with the ATO directly? Do we generate a payment in MYOB? Does the system still talk to the super clearing house even though we pay directly to the ATO?
2 questions Show budgets and fix issue with undeposited funds
Can someone please tell me how to show the budget set on a GL report please? Also how to fix entries to undeposited funds going to the bank account, instead of showing in undeposited funds,where I can collect and deposit in one transaction. Thanks
Developer Update March 2025
Developer Update March 2025 AccountRight 2025.2 has now been released. Please update your app to the latest version. You can find out more about the new version of AccountRight 2025.2 at our blog here. As new versions of AccountRight are released, we also decommission older versions. If you are currently on version 2025.1, you will need to update by March 25 2025**. You can find out more about updating to the latest versions here. ** All dates are indicative only and subject to change.
Unable to export Budget to CSV
Hi I'm trying to export a blank budget to CSV format - but nothing happens. I can export to excel, and then save as a csv, but get error reports about things not being right. The notes on the csv budget download say that the headings start on row 7, where as in the excel file, the headings appear incomplete (columns A & B missing) and start on a different row. I see from previous posts that this had first been reported 5 years ago, and that there had been a work around of creating some GST clearing account but the instructions for that didn't align with the current layout that I can see. Surely after 5 years, the glitch would have been fixed or is it reoccurring?? Thanks for any help!
Unable to Prepare BAS Online through MYOB
Unable to Prepare BAS Online through MYOB: this is not uncommon at start of month but I have not tried over several days, now 16th of the month, and when i click lodge online and prepare statement I seem to always get the following error. 'We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later.' I am on the most current version of MYOB. This is very annoying. Any ideas.Issue when deleting bank statement
Hi I am experiencing an issue when trying to delete a bank statement. I have uploaded a statement that overlaps my bank feed and thus have duplicate transactions. when attempting to delete the statement i get the error message "Something went wrong. Please try again or refresh the browser." I have tried rolling back my reconciliation to before i uploaded the statement however the issue still persists. I am now in the process of un matching all transactions just in case that is causing the problem. Any advice or information would be greatly appreciated. Regards Joel
Record GST payments to ATO
How do I record payments to the ATO for the GST I have collected from sales? There appears to be a GST (Balance) category where all of the GST amounts are automatically recorded. But I can’t make payments from that category, so how do I maintain a GST balance? Confused…
