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MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserCommunity Groups
Accountants & Bookkeepers
Discuss the MYOB Partner program, MYOB Practice and Accountants Office/Enterprise with other professionals.
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Discuss MYOB software with other students and educators. Get everything you need for your MYOB learning journeyUpdates and Announcements from MYOB
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Product Manager Q&A
Connect with MYOB Product Managers, ask questions, learn more about us and how we operate
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
New Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
MYOB App Marketplace
Start exploring the app integrations that make it easy to manage all aspects of your business.Recent Posts & Replies
Bank Feed FAQs
Hi everyone, Bank feeds is a great feature offered in your subscription where you connect a bank account or credit card to MYOB Business. Once connected, the transactions from the account are fed straight into MYOB Business – instead of having to enter them manually. This saves time and helps to ensure your business books match your bank accounts. Find the list of supported banks here, including the frequency that they are updated to your file. I'm missing a transaction from my bank feed. Jump on over to this page here for some tips on how to check your feed is active and your filters are correct. Alternatively, the bank feed for the day might be delayed. You can check for notifications from MYOB about any known delays here ****If you are using bank feeds, make sure to tick the notification bell on this linked board above so that you are notified when we update about any delays. I'm missing a transaction from my bank feed (AccountRight Live) Please ensure that you click the 'get transactions' button to ensure all available data has been processed to your file Why are my bank feeds duplicated? The most common cause of duplicated bank feeds is when a qif file has been imported alongside bank feeds. If you have bank feeds active, please do not import transactions yourself to avoid duplication Why are my bank feeds delayed? Delays can occur for a number of reasons, although the aim is to have all transactions showing in our customers files at the beginning of the day, each institution has a different time of day and even days of the week that they provide the transaction data to MYOB. The most common scenario for delays is that MYOB has not received the file from the banking institution **When this happens, MYOB will work with the institution to get the data as soon as possible and get the feeds sent to our customers files. This (in most cases) will happen on the same day If you need help with your bank feeds or banking workflows, you can ask a question to the community in the below locations: For MYOB Business (Browser) > here For MYOB AccountRight (Desktop) > here If you need to get support from MYOB: Head to myaccount.myob.com and submit a support case
Inventory Account
I have a problem with some items in our inventory where the item has been allocated to the wrong account when it was first brought into stock. Does anyone know what will happen if I edit the inventory item and correct the account for Income Account for Tracking Sales? The correction should be ok for future sales, but what will happen to the accounts for past sales?
Business Verification
We've received an email about verifying our business for secure invoicing. We don't use any of the online invoicing options and have no plans to. Do we still need to go through the verification process? By verifying will there be any changes to our invoice setup? Will we have to set up our system/invoices so that none of the online payment options appear on the invoices? Thanks
Help with reconciling simple bank account
Hi hope someone can point me in the right direction. I'm using Account Lite and cant get one of my bank statements to reconcile. They are fairly simple as I don't have many transactions on any of them. The previous quarter reconciled no problems but the next one is out by the difference of the last closing balance and this statement opening balance. All the debit and credit entries add up to the ones on the bank statement and when I add and subtract them from the closing balance of the previous statement they equal the closing balance of the current statement but as I said I'm out by the difference of the previous closing balance and this closing balance. Can anyone suggest a reason or what I should do? Hope you can help. CM
Guide: Getting Started on our Community Forum!
Welcome to our MYOB Community Forum! We're super excited to have you here. This guide will show you the basics of using this space so you can jump right in and participate! Signing in: If this is your first time visiting the Community Forum and you would like to join, ask a question or interact in some way, then you will need to be signed in. On the top right of the page you will see 'Register' and also 'Sign in'. If you are an MYOB customer already, you can click sign in and use your existing email/password for MYOB to sign in to the Forum. The first time you do this, you will be prompted to create a username. If you are not an MYOB Customer already, you can still join our forum, after clicking either register or sign in, you will see an option "Dont have an account? Sign up" Click sign up and then follow the prompts. Note: Detailed instructions/information can be found by clicking on the below titles. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. Community Forum Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out! Thanks, Amanda (MYOB Senior Community Experience Analyst)Part 2: Announcing Changes to our Ideas Exchange
Hey everyone! We announced that we're starting a new Ideas Exchange on the Community Forum a few weeks ago. You can find the post here if you missed it! As we get closer to the launch of our new Ideas Exchange, the current instance for MYOB Business and AccountRight has now been set to read-only mode for the next two weeks. During this time, you’ll be able to view existing posts, you will not be able to vote and comment on them. This has been done so that we can move your insights to our product teams before we go live with the brand new one! November 12th will see our brand new Ideas Exchange for MYOB Business and AccountRight go live! Once this goes live, the old Ideas Exchange will no longer be visible on the Forum. You can expect to see 30-50 of the top trending ideas that have been posted and voted on by our community members over the years to be reposted on the new one. Just because we're starting fresh doesn't mean we're forgetting it all! We've been working hard to ensure we can formalise a strong product feedback loop between this community and our product teams once we go live with the new Ideas exchange. This ensures that your feedback, ideas, votes and comments are all considered by our product and development teams. Super excited to see you all there! Let me know if you have any further questions! Cheers, Amanda.
MYOB Academy Log In Error
There seems to be an error when logging into MYOB Academy. Error messages saying too many redirects and could not upgrade oauth token appear - see attached screenshots. I've tried clearing cookies on multiple browsers and devices, which makes no difference. So it must be a MYOB problem with the website. You need to fix it please.
