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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
MYOB Business, AccountRight & Payroll – Weekend Maintenance Lockout: This Has to Change
want to raise something that I suspect many of us in the bookkeeping and accounting community are feeling right now, but may not have had the chance to put into words. MYOB is currently locked down for scheduled maintenance from Friday 8 May at 8:00 PM AEST through to Monday 11 May at 7:00 AM AEST — that's 59 hours. An entire weekend. Gone. But let's put this in context, because this is not a one-off. I pulled our own status history from MYOB's platform and the data speaks for itself. Looking at just the week of 25 April to 1 May 2026: — MYOB Business: affected or under maintenance every single day — AccountRight: affected or under maintenance nearly every day — MYOB Acumatica: maintenance events on multiple days — MYOB Practice Management: degraded or affected every single day — not one clean green day in the entire period — MYOB Exo Payroll: maintenance events mid-week as well This is not occasional planned maintenance. This is chronic, near-daily disruption across MYOB's entire product suite, consistently hitting during evening and overnight hours — from approximately 8:00 PM through to 6:30 AM — week after week. The weekend lockout running until Monday morning is simply the most extreme and visible example of a pattern that has been ongoing for some time and is quietly destroying after-hours productivity for professional practices across the country. For those of us who discovered this weekend's outage only after the system started running strangely and we went looking for answers, that's not good enough. There was no proactive email notification. No direct communication. Just a notice buried on the status page — which places the burden squarely on us to go looking for information we had no reason to expect we'd need. Posting to a status page is not adequate communication for an outage of this scale. And it is certainly not adequate for what the data shows is a near-daily pattern of service degradation. The impact on our practice has been immediate and significant: — We had payroll runs scheduled for multiple clients this weekend, with pay dates on Monday — Our staff work flexible hours, including evenings and weekends — this is our normal — We have lost an entire weekend of billable, deadline-driven work with no access to our clients' data — This work doesn't just disappear — it compresses into an already full week, putting pressure on staff, pushing deadlines, and creating a cascading effect on our scheduling, time management, capacity, and client commitments that will be felt for days — And the cumulative toll of the ongoing weekly overnight outages has been chipping away at our capacity for weeks. Evening work has become so unreliable that we can no longer plan around it with any confidence MYOB's maintenance scheduling appears to be built around the assumption that its users work 9 to 5, Monday to Friday. That is not the reality for bookkeepers, BAS agents, and accountants — the very professionals who rely most heavily on this platform and who manage it on behalf of dozens of clients. What I am asking MYOB to address: 1. Proactive email notification for any planned outage longer than a few hours — well in advance, not after the lockout has already begun 2. A transparent explanation of why routine maintenance requires such frequent and lengthy windows across every product in the suite simultaneously 3. A serious review of maintenance scheduling that reflects the actual working patterns of professional practices 4. Acknowledgement that after-hours and weekend access is not optional for our industry — it is essential 5. Consideration of service credits for the cumulative impact of ongoing outages on billable work and client obligations I have screenshots of the status history to back all of this up and am happy to share them. I'd encourage anyone else who has been affected — not just this weekend but by the pattern of ongoing overnight outages — to add their voice here. The more of us who speak up, the harder this is to ignore. Happy to hear if others are experiencing the same and whether anyone has found workable solutions in the meantime.
Setting up TOIL and the Superannuation Guarantee
Hi there, Upon reviewing Superannuation Guarantee payments in Myob AR, I have just realised that 'TOIL Taken' in wages defaults to superannuation exempt as it automatically views it as being overtime. It doesn't seem to matter if it is changed from 'Other Paid Leave' or 'Gross Earnings' it still defaults back to that. From what I understand when TOIL is taken it is treated as ordinary time earnings and the Superannuation Guarantee is payable. This needs to be fixed and shouldn't be defaulting to the SG not payable without being able to be changed if needed. Another category of TOIL - Cashed Out does not attract the SG and is treated as Over Time payment but not when taken as ordinary time. Can you please look at this and get it sorted out. And it seems to be doing the opposite to TOIL - Cashed Out which is considered overtime and shouldn't be attracting Superannuation. If it is checked or unchecked it seems to be ok until I go back in it has changed back to the default.
OAuth2 invalid_scope error for sme-* scopes
I'm running into an OAuth2 authorization issue. When I include any sme-* scope in the OAuth2 authorization request, the flow fails immediately with: The requested scope is invalid, unknown, or malformed. The OAuth 2.0 Client is not allowed to request scope 'sme-company-file'. If I omit the scope entirely, the flow succeeds but the resulting token only contains offline_access and openid. Example authorization URL https://secure.myob.com/oauth2/account/authorize?client_id=&redirect_uri=&response_type=code&scope=sme-company-file%20sme-general-ledger&prompt=consent What I've confirmed API key was created after March 2025, so SME scopes should apply Redirect URI is correctly registered — a mismatch returns a different, distinct error Tested multiple sme-* scopes — all fail with the same message Registered a brand new application and reproduced the same error Tested directly in the browser (no SDK or middleware involved) Old-style scopes (e.g. CompanyFile) also fail with the same error Any help is appreciated.
Super Guarantee default Employer Expense has to change for Super Pay
Hi, I have been reading the MYOB guidelines on this topic. How am I going to change this? I will create: Category Type: Expense Parent Header: Superannuation Expense ??? (select it as the linked expense category of ??? Category Code: 6-4201 Category Name: Superannuation- Super Pay ? Tax Code: N-T If I do not change the category, the Super Pay will not get through??? I have already set up the Super Pay and I got stock in Step 3, I can't tick the Pay using PaySuper and I can't Save the default super. I checked the forum, I have to delete all the super and re-enter them again and it will be ok, the box is automatically tick BUT I haven't tried it yet. I have checked all employees' details before setting up the Pay Super. Please help... Kind regards, ShepaiPayroll Summary/Register - Payroll Activity/History mistmatch
Can someone please advise how I correct the figures on two of my reports which are not matching. My Payroll Summary, Payroll Register and STP EOFY figures all align and are correct, which is great as these are the figures the ATO have. However after multiple reversals and attempts to correct an incorrect payrun back in early April, the Payroll History and Payroll Summary reports are incorrect and overstated. This seems to have occurred with two of the four employees. I'm reluctant to do any further reversals as I'm worried about throwing out the figures on the reports that matter. Has anyone had this happen and how do I fix these two reports without it affecting the reports that are now finally aligned and correct.
MYOB STP using Update event not pay event
We are running payroll monthly for 2 employees. Each month is identical. I can see all pay runs have been run correctly in the "pay runs" section, but then in the STP section, some months are reported as an "update event" and not a "pay event", along with reporting $0 for wages & PAYGW even though there should be wages and PAYGW included. This causes issues with STP reporting with the ATO compared to the MYOB reports. How do we prevent pay runs from being reported to the ATO as a "update events" instead of "pay events", and ensure the right PAYGW and wages are being reported. Is there a way to edit previous pay runs to correctly report them to the ATO?
bank feeds reference
We are starting to set up electronic payments to our suppliers,the bank informs us that we hve to get a bank feed reference number,we had bank feeds and stopped using it. quest where do we find the previous reference and if we cant use that one how do we get a new one. Been told to ring support but that's a waste of time. cheers john
Payday Super
Hi MYOB support team, I've set up payday super and made the first payday super payment two days ago. I've checked the super fund and the payment gone in yet. Please would you tell me how long that super payment will be in the super fund? Our email: mailto:executivelook@gmail.com Case No. 03070843 Thank you. Sherry Shi
Terminated employee has frozen my pay roll.
I have an employee that finished up on Friday the 1st of May. That is pay day. But the pay week also starts on Friday. during the week he approached me for a separation certificate, and I updated his profile with end date of his last day. went to do pays this morning with his last day included and it has frozen me out. no matter what I do I can't get into payroll. help please.Payroll error
Can someone explain this payroll error i get “ unable to add jobs as total amount is more than pay item “. i had to delete the pay run and go back to desktop version to process the pays . The error does not appear in desktop version. I dont understand what it means. I do not use timesheets. Its very frustrating as i have no idea what it means.
