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MYOB AccountRight
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MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
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Start exploring the app integrations that make it easy to manage all aspects of your business.Recent Posts & Replies
Bank Feed FAQs
Hi everyone, Bank feeds is a great feature offered in your subscription where you connect a bank account or credit card to MYOB Business. Once connected, the transactions from the account are fed straight into MYOB Business – instead of having to enter them manually. This saves time and helps to ensure your business books match your bank accounts. Find the list of supported banks here, including the frequency that they are updated to your file. I'm missing a transaction from my bank feed. Jump on over to this page here for some tips on how to check your feed is active and your filters are correct. Alternatively, the bank feed for the day might be delayed. You can check for notifications from MYOB about any known delays here ****If you are using bank feeds, make sure to tick the notification bell on this linked board above so that you are notified when we update about any delays. I'm missing a transaction from my bank feed (AccountRight Live) Please ensure that you click the 'get transactions' button to ensure all available data has been processed to your file Why are my bank feeds duplicated? The most common cause of duplicated bank feeds is when a qif file has been imported alongside bank feeds. If you have bank feeds active, please do not import transactions yourself to avoid duplication Why are my bank feeds delayed? Delays can occur for a number of reasons, although the aim is to have all transactions showing in our customers files at the beginning of the day, each institution has a different time of day and even days of the week that they provide the transaction data to MYOB. The most common scenario for delays is that MYOB has not received the file from the banking institution **When this happens, MYOB will work with the institution to get the data as soon as possible and get the feeds sent to our customers files. This (in most cases) will happen on the same day If you need help with your bank feeds or banking workflows, you can ask a question to the community in the below locations: For MYOB Business (Browser) > here For MYOB AccountRight (Desktop) > here If you need to get support from MYOB: Head to myaccount.myob.com and submit a support case
Inventory Account
I have a problem with some items in our inventory where the item has been allocated to the wrong account when it was first brought into stock. Does anyone know what will happen if I edit the inventory item and correct the account for Income Account for Tracking Sales? The correction should be ok for future sales, but what will happen to the accounts for past sales?
Superannuation problems
Hi all, Is anyone else having issues with superannuation authorisation codes coming through today? Trying to process staff super payments for this period but no code has been sent. Have been waiting over 20 mins and they usually send the SMS instantly. Have logged out, cleared cache etc, Payroll worked as per usual, but super no authorisation code sent.
How to split super contributions between two different super funds for one employee?
Hi MYOB Community, I need advice on a superannuation setup: One of our employees has an SMSF for their SG contributions but also wants an additional percentage (x%) paid into a retail/industry super fund. In MYOB, I understand only one super fund can be assigned per employee card. I tried setting up two superannuation categories (one for SG, one for additional super), but both contributions still go to the same fund listed in the card file (the SMSF). Is there any way to split super contributions between two different funds automatically in MYOB? If not, what is the best practice or workaround to manage this while keeping STP, Payroll Summary reports, and Super compliance accurate? Thanks so much for any help!Reversing an incorrect pay
Hi, I'm hoping someone may be able to help me with a query about reversing a payment to an employee. I have done this before to correct a super amount on a pay, but I cannot find the old helpful advice about how to do this. This time, however, the employee was overpaid the incorrect amount (which he reported to me after the last pay run). The Teams app duplicated his times in his timesheet, and I didn't notice when approving (this is a new problem- not sure how this happened). How do I amend the pay run today? Would it be easier to make a deduction for the overpayment in this pay run?MYOB Business - Payables Reconciliation with Tax Report (Error Message)
Unable to generate a the abovementioned report and receiving the attached error message. The last date the report was able to generate successfully appears to be 15 Jun 2023. I have attached the console log (as requested in similar posts) and I have tried changing web browsers (Chrome to Microsoft Edge) but still receive the same error message. Hoping you will be able to help Thanks NickInventory Rounding Error and Fix
Hi I have three businesses were we use MYOB for inventory tracking - 3 separate MYOB files I have in both files many inventory values that are incorrect, showing long negative value decimal place numbers. Screen shots below show the issue. How do i resolve? I see something about a script being run? I think this problem is also causing me to not be able to bill 100's of invoices for stock purchases, it just freezes MYOB. This freezing of MYOB when billing invoices is causing me big issues with my balance sheet. PLEASE HELP!!Deleting two company names from opening menu list in online file
I have two companies i no longer work for and i would like to remove them from the list in my Online Menu. I have tried following your instructions from your help menu and from a previous Community Hub post however neither option has worked. When i go to my Library - Accountright File - only my private files are showing and none of the online files are listed.Bill Numbers Changing
I am reviewing all bills under Purchases prior to finalising BAS and have found that the bill numbers are changing. When I open a bill, review it (without making any changes), then select save than cancel, the bill number is changing to the next available number. However, if I cancel out without saving, the number appears to remain unchanged. I have tested this in two different instances of the program, and it is happening in both. If I attempt to manually change the bill number back to the original number, I receive the following message: "There is a payment recorded against this bill. Are you sure you want to save the changes?"
Reconciliations out
All my historical reconciliations are out. I worked back and found a reconciliation with a zero balance and unreconciled everything going forward. I completed the reconciliations again, that is two years' worth of reconciliations. I then ran another check and found more incorrect reconciliations even further back. What do I do now? Should I unreconcile everything again back until 10th Oct 2018? Why and how did this happened in the first instance? All reconciliations were correct when completed.
