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MYOB AccountRight
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MYOB PayGlobal
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Coming Soon
Learn how we test new features and how to get involved. Discover what's in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Vote for Quotes!
Hey Solmates! 😎 We’ve seen a bunch of you asking if you can create quotes in Solo. Right now, that’s a no-go—but that could change! 🚀 If this feature would make your life 100x easier, smash that vote button and drop a comment! 🗳️💬 Tell us how you’d use it, what you’d love to see, and why it matters to you. The more votes it gets, the closer it gets to landing on our roadmap. Let’s bring this to life! ✨
MYOB invoice e-mail transparency.
On the 20th of the 1st, I created and sent an invoice with a payment date of two weeks. There's no log of the client opening the first e-mail. The invoice log shows that on the 31st of the 1st the invoice was e-mailed again, which was immediately read by the client. This wasn't sent by me, as I have no two-factor authentication e-mail from that day. Why did MYOB send the e-mail a second time, 11 days later? Is it possible that there was an error on MYOB's end, and the first e-mail never sent, so the system has picked that up and tried to quietly rectify the issue?
Entitlements (A/L & P/L) short on pay slip & reports
When I process payroll for my companies employees, if they work a full standard week; they accrue 2.923 of Annual Leave and 1.462 of Personal Leave. This does not display on their pay slip. It only shows 2.92 and 1.46. This is incorrect. How can I fix this in MYOB so the pay slip shows the exact amount they have accrued per pay week and YTD? Also, the entitlement reports (balance and detail) both only show the 2.92 and 1.46 instead of the actual accrued amount as per the pay run, which is 2.923 and 1.462. How can I fix this also?
Negative pay run not showing to match
Hi, I am having trouble matching a bulk payroll payment to the corresponding payroll transactions. I processed 3 weeks of pay runs for two employees, all on the same date. After I posted them, I realised I had accidentally included the base salary in addition to the annual leave for one employee for one of the pay runs. I then processed a separate negative pay run for the salary amount on the same date. For context, we process these through the chq payment method and manually enter the payments into the bank. What was loaded to the bank was the total of the 6 payroll transactions, less the negative pay run. This amount has now come through to the bank transaction screen but when I try to match to the existing records, only the positive pay runs appear. The negative pay run is not showing to match against. All 7 records are showing on the reconciliation screen and are all coded to the chq payment method. I am looking for advice on the best way to manage this please. Should I just tick these on the reconciliation screen and have the bank transaction deleted? Or is there a better way to code the bank transaction off? Thanks in advance.
Issues with MYOB Teams
I am unable to approve timesheets for two employees, both for the same day. Every other day has approved. I have tried deleting the times they have entered, and re-entering a timesheet. This makes no difference. We are also getting employees reporting that they are unable to view submitted timesheets in the app. This is leading them to think that they haven't submitted the timesheet, and doing it all over again. It shouldn't let someone submit two timesheets for the same day!
Sick of Soli
I am not in Australia, and not using Solo anymore.MYOB SoLo does not allow user to delete account, it doesn't make sense. It is almost impossible to contact MYOB, no customer service to email and close account. My credit card is close but still getting charged as credit on Solo account. This doesn't make sense and I am sick of this Platform. Please delete my account MYOB
Cancelling Subscription
How do I cancel by subscription for one of my MYOB AR accounts. I ahve two subscriptions but only one live active file. I have logged in to MYOB My Account and my.MYOB and clicked cancel subscription. It then gives me a phone number to ring that I have rung each day since Wednesday and been on hold for between 30 minutes and 1 hour before being notified that there were no agents available. I have requested a call back and no response. I have submitted online tickets and no response. Does no one work at MYOB anymore? Appreciate that everything is offshore but it is business hours and this is ridiculous service. I would appreciate a direct number to speak to a person on Australian soil so I can get this rectified without spending hours on the phone, which is a road to nowhere. Thank you!
Cancel my account
Hi, I would like to cancel my account with you. I live in Japan and I closed down my business in Australia over a year and a half ago. I have tried calling the support desk many times and have requested callbacks but have never receved a call back. International mobile phone calls are not cheap and having to wait on the phone for over an hour on an international mobile costs a lot of money. Please could you shut down my account or let me know how I can do so. Thank you.
U18 year old, payroll tax collected incorrectly. how to fix?
I have realised and error, an old employee was deduced a small amount each week in their payroll, although being under 18, total amount of $43. As the employee was STP finalised and finished employment in 2025, what do i do from here? Refund their money, and how to process to ATO and in MYOB?
