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MYOB AccountRight
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"Add Transaction" from "Unmatched Statement Transactions" not working
Since updating AccountRight to 2024.2.1.3, "Add Transaction" from "Unmatched Statement Transactions" is not deleting the transaction from the "Unmatched Statement Transactions" list. I need to go back and "Match Transaction" each time. Seriously, I was not expecting this recent update since AccountRight has been deprecated. I am now worried that it has been deliberately broken with this update. Perhaps because they don't want us to continue using it and will no longer provide support. There is no easy roadmap for transitioning to any other offline accounting system, even to any other MYOB subscription options, and I expect this does not bother MYOB in the least. Can anybody please help me with how to roll back the update? Obviously as the program is automatically updated there are no downloaded files. And there are no version files available online. Obviously this update has made it impractical to use and I am not at all happy about this. AccountRight 2024.2.1.3JUST MAKE RECONCILIATIONS WORK
Since MYOB BROKE AccountRight it has become so frustrating and unproductive to use I wonder why I just don’t go back to excel spreadsheets! The WHOLE POINT of the most basic accounting software is to make it easy to reconcile bank accounts. MYOB has BROKEN reconciliations. I have sent MULTIPLE support requests over 2 years, and there have been MANY software updates but MYOB developers seem to have singularly (deliberately?) avoided solving this problem. I have found workarounds for some reconciliation issues to the point of a reasonable level of satisfaction UNTIL I NEED TO AUTO-MATCH TRANSACTIONS PREVIOUSLY RECORDED TO THE BANK STATEMENT. IT DOESN’T WORK!!! So if there is any reason for suspending a reconciliation process such as being called away, or if there is a problem with a reconciliation where I need to reimport a statement I NEED TO MANUALLY REMATCH HUNDREDS OF TRANSACTIONS!! Yes. I said MANUALLY!!!!! Re the attached screenshot most, but not all, of these transactions have been recorded. Most were recorded in the Bank Statement interface using “Add Transaction”, and all data are exactly as per the statement. There were approximately 20 more of the 167 transactions that I still needed to record. FIVE (5!) of approximately 147 recorded transactions were matched. In order to find the remaining unrecorded 20 transactions MYOB are expecting ME to MANUALLY match about 142 TRANSACTIONS, ONE AT A TIME, in order to find and add the missing 20! And also, when MYOB broke AccountRight, the match transaction window NO LONGER PRESELECTS THE BEST FIT. So I need to scroll up and down 142 transactions in the window to match the transaction. AND IF FOR ANY REASON IT DOESN’T RECONCILE I HAVE TO ENTIRELY REPEAT THE WHOLE LABORIOUS PROCESS!
MYOB Business - Payables Reconciliation with Tax Report (Error Message)
Unable to generate a the abovementioned report and receiving the attached error message. The last date the report was able to generate successfully appears to be 15 Jun 2023. I have attached the console log (as requested in similar posts) and I have tried changing web browsers (Chrome to Microsoft Edge) but still receive the same error message. Hoping you will be able to help Thanks Nick
Inventory Rounding Error and Fix
Hi I have three businesses were we use MYOB for inventory tracking - 3 separate MYOB files I have in both files many inventory values that are incorrect, showing long negative value decimal place numbers. Screen shots below show the issue. How do i resolve? I see something about a script being run? I think this problem is also causing me to not be able to bill 100's of invoices for stock purchases, it just freezes MYOB. This freezing of MYOB when billing invoices is causing me big issues with my balance sheet. PLEASE HELP!!
Deleting two company names from opening menu list in online file
I have two companies i no longer work for and i would like to remove them from the list in my Online Menu. I have tried following your instructions from your help menu and from a previous Community Hub post however neither option has worked. When i go to my Library - Accountright File - only my private files are showing and none of the online files are listed.Bill Numbers Changing
I am reviewing all bills under Purchases prior to finalising BAS and have found that the bill numbers are changing. When I open a bill, review it (without making any changes), then select save than cancel, the bill number is changing to the next available number. However, if I cancel out without saving, the number appears to remain unchanged. I have tested this in two different instances of the program, and it is happening in both. If I attempt to manually change the bill number back to the original number, I receive the following message: "There is a payment recorded against this bill. Are you sure you want to save the changes?"
Reconciliations out
All my historical reconciliations are out. I worked back and found a reconciliation with a zero balance and unreconciled everything going forward. I completed the reconciliations again, that is two years' worth of reconciliations. I then ran another check and found more incorrect reconciliations even further back. What do I do now? Should I unreconcile everything again back until 10th Oct 2018? Why and how did this happened in the first instance? All reconciliations were correct when completed.
Products and Services Title and Description Boxes
Currently there's only a field to enter a description of the product of service and the field is limited to 255 characters. It would be ideal if you could have a separate "title" and "description" box with a higher character limit. This would allow a more in depth description of the service that was provided. I've had to shorten the description of one of my services to fit within the character limit. See attached examples.
