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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Big improvements coming to Client Accounting – here's what you need to know
2 MIN READ We're releasing two meaningful updates to Client Accounting in Practice Compliance on 20 May 2026, and there are a few things to do before then. What's changing? Detailed notes – finally here You will soon be able to control how notes are presented in your financial statements. Add headings, create subtotals, rename line items, regroup account codes – and that setup carries forward each period. No more recreating it from scratch. The notes reflect the reality of your client's position, shaped by you. Borrowings – broken down the way they should be The Borrowings section of the chart of accounts is getting restructured. Bank loans, hire purchases, chattel mortgages, and other borrowings will each have their own code, with purpose-built workpaper templates for the most common types. The detail that matters to clients and their banks is captured accurately from the start. IMPORTANT Before the release – lock your completed work If you have client files with Borrowings already mapped, you'll need to re-map those accounts after the update before you can continue working on them. Your workpaper data is safe – nothing is lost. But re-mapping is mandatory. To avoid any unexpected changes to finished work, lock all periods that are complete before 20 May. A few things to be aware of Three notes – Other liabilities, Cash and cash equivalents, and Bank overdraft – will default to a collapsed view after the update. If you have files actively being worked on, expect them to look different, even if you haven't made any changes yourself. Learn more Full details on both updates, including the new chart of accounts structure and how detailed notes work, will be available in the help centre from Wednesday 20th May. Have questions? Reach out to your Customer Success Manager practicecompliance@myob.com – they're across the detail and happy to help.
Pay Superannuation - Authorising payment
Good afternoon With Pay day super coming in and SBCH shutting, we have started paying super via MYOB Pay super function. Whilst the function and timing of it is great, we have found that the second person authorising the payment has to hop on to my MYOB to approve, or log in as me if she is remote and then authorise with her log in. Are we doing something wrong or is there going to be a way around this in the near future? Thanks Sam
Superannuation Payments
We are using the Pay Super function in Account Right and have been making payments immediately after processing payroll. We have one SMSF where MYOB will not pay to the fund as it says that the ABN for the fund is invalid. We have searched the ABN & Super Fund Look up and neither system flags any issues. In fact Super Fund Look Up states that the fund is complying. The fund had previously been non compliant but MYOB does not seem to update. Is there anything we need to do in MYOB to update the details?
Online payments no longer automatically reconciled and no joy with MYOB support
Our online payments stopped being automatically reconciled about 3 weeks ago. I can process the payments manually, but it is a real pain. I have escalated this twice now to MYOB and we have checked all our settings etc and everything seems correct. This is still not resolved and I am not satisfied with the level of support we have received on this matter. How do we escalate matters further if we have no joy?
Tap to pay on MYOB assist app
The biggest reason that I have decided not to use SOLO is because it doesn't have a quoting function. The reason why I would most like to use SOLO is because it has a tap to pay function. I'm in an annoying stage of business where I seem to be too big for SOLO and too small for business lite? Surely there is a way to create a tap to pay function in the MYOB Assist app so that I can take payments on the go, rather than have to send them an invoice. There are many times a week where this would be very useful for me but I can't seem to find any way other than a third party app which I don't want to use! Otherwise, I have found the product that I am using to be fantastic, having tap to pay in the MYOB assist app would be SO USEFUL!GST Report Differences between Desktop and Web version due to credit notes
When looking at GST report for the last quarter Jan- March 2026 we have a difference of $13.26 between the desktop version and the web based version. We have been able to narrow it down to three credit notes that were applied to bills raised, noting the original bill and the credit note were all raised and actioned within the same quarter. Only one credit note shows in my desktop version of the GST Detail Report (Cash) and all three credit notes show in the transactions journals report in the desktop, but in the web version three credit notes showing in a detailed GST report. What am I missing between the desktop version and the web version please
Invoice - Recurring Transaction set up
When creating a 'Recurring Transaction' for an invoice, the ability to add a blank line is missing. Whereas when creating an invoice there are 3 dots on the right hand side of the each line which has the ability to add a blank row for additional comments. Please add these options for creating a recurring transaction - for invoices. See attached images. CREATE INVOICE SCREEN IMAGE BELOW - NOTICE THE 3 DOTS ON THE RIGHT WITH INSERT BLANK ROW OPTION.Shipping address
I have used MYOB desktop for 30 years and am having much trouble crossing over to the online version. Firstly, my preferred templates for invoices are not recognised in the online version so I had to make a new one. Second, why doesn't the online version recognise the shipping address put in on the desktop? Please explain how I get to put in the shipping address for the online invoicing.
Customer Service - or lack of.
Just want to vent my frustration for being on hold with MYOB for at least 90 minutes now. Get the same message every couple of minutes. "wait time is longer than usual, but rest assured you are important to us and will be connected to the next available agent"....that's hilarious. They don't even offer to call you back when you are next in line....you just have to wait until they are good and ready. I sent them a Pay Super Change of details form on the 28/4/26. Keep getting this response: MYOB Pay Super – Autoreply Thanks for contacting the MYOB Pay Super team. We’re currently receiving a high volume of enquiries, so our response time is approximately 10–12 business days" 12 business days? you have got to be kidding me. We cannot pay our super contributions which are overdue because I can't get anyone to action our form to add an authoriser. So I just finally got through to MYOB and have spent another 30 minutes and have no idea what the resolution is because I could not understand the agent and his heavy accent. I need to go and take a breather now.
