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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Upgrade of old AccountRight
We sold our practice a few years back but have continued to use the AccountRight v19.7 for our own purposes since on our desktop not online. I have been told that my data will be frozen and read only after the activation after some issues with the software. So is there an update for AccountRight that I can upgrade to which will be stand alone desktop only with no online. I have looked at Business Lite. Can there be two entities on the one subscription for Business Lite
PAYG withholding tax
Can anyone tell me if this is correct our employees including myself have to pay tax last year, as apparently we didnt pay enough. is it because Foreign Resident is selected? I have tried to manually change each individual employee to tax free threshold but it keeps defaulting back to Foreign Resident. Does anyone have a solution, I lodged a request with Myob yesterday afternoon still waiting for someone to get back to me. I would apprecaited any help thanksSupport is non existent
Hello Guys, I have been trying to contact MYOB via phone for the past two days and no one will ever answer. On both days I was in a cue for well over an hour. To add insult, I was informed at the start I was a entitled to priority support and would be put ahead of the que. I have also emailed MYOB support through their portal 3 times so far. One request was about 6 weeks ago and I have still had no answer to any of these. My question is. Does anyone know of an unlisted number or email where we can actually get the support we are paying a substantial amount for?GST Setting on sign up
Why is there no option to state that a business is not registered for GST when they sign up with Solo? As a bookkeeper I spend an extra hour of set up (non-billable) working on a clients chart of accounts returning them all to N-T status before changing their status back to unregistered. This however does not allow for the removal of 'Tax Inclusive' and Tax Exclusive' from the invoices and such which is causing confusion for the clients and may lead to incorrect data in case of audit and mislabelling of data for clients and their clients or when the Tax agent uses the data to complete tax returns. Solo is an amazing app for small business. But it needs to stop assuming the world is registered for GST and allow the client to decide this fact on start-up to ease issues and confusion at a later date. My Micro client, who is in the red at current, will now be sending Tax Invoices that include tax notes like included or excluded and GST notes even though they are likely never going to need to register.
Open Banking - Loan Accounts
Just wondering if Open Banking will work to get bank data feeds for loan accounts? We have a company that has multiple property loans and it would be a real time saver if the data was being imported directly. I tried setting one up but it didn't work so not sure if it's an issue just with our bank (NAB) or the type of account?
Spend Money Import Issue
Hi, I'm trying to ask a question about an issue with importing Spend Money transactions but it is constantly being rejected by the system. I've tried re-formatting but it's done it 3 times now. I'm trying this as a first post so I can hopefully respond with the actual details. CheersImporting Spend Money Transactions
I am having an issue trying to import Spend Money transactions. I have exported as recommended to get a template however when importing again, I get an error. This has been my last attempt at importing even a single transaction. I took the below lines from a file that MYOB created when exporting Spend Money for January 2025. Google,3/01/2025,21110,,11.09, Google,3/01/2025,,53000,10.08,1.01 I created a separate text file with the following (only changing the year) {} Co./Last Name,Date,Cheque Account,Allocation Account No.,Amount,Tax Amount Google,3/01/2026,21110,,11.09, Google,3/01/2026,,53000,10.08,1.01 When attempting to import, I get this in the import log: 0 records imported without errors. 0 records imported with warnings. 1 records skipped. Summary of errors Error -15: Account number not found in list of postable accounts. -15 ,Google,3/01/2026,21110,,11.09,0 ,Google,3/01/2026,,143,10.08,1.01 From what I can see, the import process has somehow changed my 53000 'Cost of Sales' account to 143 (account/record ID number?). The 21110 account definitely refers to a credit card account in MYOB that I use to manually enter Spend Money transactions. I've gone through a number of forum posts however haven't found a solution. What am I missing to make this work? Hopefully someone can shine some light on it for me.CC Email field is not presented in the v2 customer endpoint data
In the MYOB web dashboard., to create a customer contact., its interface is able to add email together with CC email for a customer address (see screenshot)., however., I can not find the "CC email" field in this MYOB endpoint api document https://developer.myob.com/api/myob-business-api/v2/contact/customer/ ., only the email field is there for a customer address
