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Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
STP for super purposes for subcontractor
Hi, I’m seeking advice regarding the correct MYOB setup for one of my subcontractors and how this interacts with STP reporting and working holiday maker obligations. The worker: - has their own ABN, - invoices me for completed cleaning jobs, - works for other clients/businesses, - can refuse work and subcontract work if desired, - supplies their own transport and insurance, - and is treated as an independent contractor under our agreement. However, as they are paid mainly for labour, I have been paying superannuation for them as a contractor deemed “employee for super purposes”. To process their super through MYOB, I currently: - have them set up in payroll, - run a $0 pay run weekly, - enter only the super amount, - and lodge through STP so the super can then be processed. I do not process wages or PAYG withholding for them. The worker is on a Working Holiday Visa, and I have now received an ATO notice stating that: - the worker did not declare they were a working holiday maker, - and that I may need to withhold tax using the working holiday maker tax table. My concern is that the STP/payroll setup may be causing the ATO to treat the contractor as an employee for PAYG purposes, even though they are only in payroll to facilitate superannuation processing. Could you please advise: 1. Whether my current MYOB setup is the correct way to handle a contractor who is only an employee for super purposes; 2. Whether there is a cleaner way to process super for this type of contractor without triggering employee/WHM payroll reporting; 3. Whether changes should be made to the employee card, TFN settings, PAYG items, or STP setup; 4. Whether historical STP reporting should be amended or left as-is. I want to ensure the setup is fully compliant while still correctly reflecting the contractor relationship. Thank you for your assistance.Online Payments pop-up
"Information - Turn on online payments to add a payment schedule" I do not want or need Online Pyemnts and truned it off and find the pop-up messgaes keeps apprearing over the top of next screen, click the 'x' and it appears again & again & again............ if I do anything else in my invoice - beyond annoyingPayment Schedule pop-up
"Information - Turn on online payments to add a Payment Schedule" I do not want or need Online Payments and turned it off and yet find the pop-up message keeps apprearing over the top of next screen, click the 'x' and it appears again & again & again............ if I do anything else in my invoice - beyond annoying Later: THIS IS URGENT - every time I click when competing an invoice despite clicking the 'x' to remove the pop up message - it reappears - so far I have a record of 12 times in 1 invoice. Plus if I don't delete it before sending it overlaps the bottom buttons to send. This is sending me into FRENZY - surely it can be turned off behind the scenes without needing to go before a 'review committee'?MYOB Business, AccountRight & Payroll – Weekend Maintenance Lockout: This Has to Change
want to raise something that I suspect many of us in the bookkeeping and accounting community are feeling right now, but may not have had the chance to put into words. MYOB is currently locked down for scheduled maintenance from Friday 8 May at 8:00 PM AEST through to Monday 11 May at 7:00 AM AEST — that's 59 hours. An entire weekend. Gone. But let's put this in context, because this is not a one-off. I pulled our own status history from MYOB's platform and the data speaks for itself. Looking at just the week of 25 April to 1 May 2026: — MYOB Business: affected or under maintenance every single day — AccountRight: affected or under maintenance nearly every day — MYOB Acumatica: maintenance events on multiple days — MYOB Practice Management: degraded or affected every single day — not one clean green day in the entire period — MYOB Exo Payroll: maintenance events mid-week as well This is not occasional planned maintenance. This is chronic, near-daily disruption across MYOB's entire product suite, consistently hitting during evening and overnight hours — from approximately 8:00 PM through to 6:30 AM — week after week. The weekend lockout running until Monday morning is simply the most extreme and visible example of a pattern that has been ongoing for some time and is quietly destroying after-hours productivity for professional practices across the country. For those of us who discovered this weekend's outage only after the system started running strangely and we went looking for answers, that's not good enough. There was no proactive email notification. No direct communication. Just a notice buried on the status page — which places the burden squarely on us to go looking for information we had no reason to expect we'd need. Posting to a status page is not adequate communication for an outage of this scale. And it is certainly not adequate for what the data shows is a near-daily pattern of service degradation. The impact on our practice has been immediate and significant: — We had payroll runs scheduled for multiple clients this weekend, with pay dates on Monday — Our staff work flexible hours, including evenings and weekends — this is our normal — We have lost an entire weekend of billable, deadline-driven work with no access to our clients' data — This work doesn't just disappear — it compresses into an already full week, putting pressure on staff, pushing deadlines, and creating a cascading effect on our scheduling, time management, capacity, and client commitments that will be felt for days — And the cumulative toll of the ongoing weekly overnight outages has been chipping away at our capacity for weeks. Evening work has become so unreliable that we can no longer plan around it with any confidence MYOB's maintenance scheduling appears to be built around the assumption that its users work 9 to 5, Monday to Friday. That is not the reality for bookkeepers, BAS agents, and accountants — the very professionals who rely most heavily on this platform and who manage it on behalf of dozens of clients. What I am asking MYOB to address: 1. Proactive email notification for any planned outage longer than a few hours — well in advance, not after the lockout has already begun 2. A transparent explanation of why routine maintenance requires such frequent and lengthy windows across every product in the suite simultaneously 3. A serious review of maintenance scheduling that reflects the actual working patterns of professional practices 4. Acknowledgement that after-hours and weekend access is not optional for our industry — it is essential 5. Consideration of service credits for the cumulative impact of ongoing outages on billable work and client obligations I have screenshots of the status history to back all of this up and am happy to share them. I'd encourage anyone else who has been affected — not just this weekend but by the pattern of ongoing overnight outages — to add their voice here. The more of us who speak up, the harder this is to ignore. Happy to hear if others are experiencing the same and whether anyone has found workable solutions in the meantime.
Receipts scan to email or myob
It would be great to have a little app for mobile phones where people could scan and send in receipts to myob. Since the app only sends pictures of receipts, it would not need the full security of MFA etc This would make it so easy for lots of staff, who do not need access to myob to send in receipts for items they have purchased so that they can be imported into myob. This would be such an advantage and a workable system.
How do I search for Keywords in invoices ?
Hi, recently I wanted to see what the date and the details were for a particular task I had completed for a client. This task was on a past invoice that had already been paid but I didn’t know which invoice it was on. So the first step was to quickly find what invoice that was on by using keyword search and then open that invoice and read the details. When I tried to use the keyword search function on the invoices page it didn’t work. I tested the keyword search for items that were on recent invoices but it still didn’t work. The search feature seems to only work for words within the titles of invoices, not the items in the content of those invoices. So how can I find what invoice that task was on?
Online file is gone
Last year, in an effort to reduce costs, I upgraded to the online app version as was recommended by MYOB, found it ridiculous to use and within a couple of months chose to return (with alacrity) to my PC app. During this experiment I found that I had a perpetual licence and so didn't need to pay the increasingly outrageous monthly bill. It was suggested that I could convert the online account to a read-only file for $2.50/month. So I did and have been paying the fee. This morning I thought I'd check it out and it's gone. Part of email regarding this- "Please save a copy of all your reports and any important information from your file for compliance purposes, (a checklist can be found here). If you are using AccountRight, please take a backup of your file. Instructions on how to do this can be found here. Alternatively, your account can be converted to Read-Only to retain access to your transaction and attachment history. Reply to this email to activate the new $2.50 / month subscription."
Email Default Template Message not Appearing in Sent Emails from Accountright
Hi Everyone, Over the last 2 days, any invoices we email via Accountright have been missing the default template text that's saved down in the Email Defaults area. This was working fine prior to 6th May 2026. I've tested the sent emails for statements and orders and they are working fine, it's only invoice emails. All our forms templates use the same company logo so it can't be the size of the logo image we're using. I have also tried the following with no success: Clearing browser cache Toggling off/on the "Send emails using Accountright" check box under the emailing tab in Setup Checked the email defaults are still active and saved Can you please assist and advise what else may be causing this and how to fix it? Thanks, Broc
