Recent Posts & Replies
MYOB developer account
I'm following up on a developer account request submitted on 1 May 2026 by Alexandra on behalf of our team. Ticket number: 50205 We received a confirmation email stating the request was received: "MYOB Developer Request received: Internal integration to automatically push invoices from the Vital booking system to MYOB AccountRight." The confirmation indicated access would be granted within 5 business days. It has now been over that timeframe and we have not received any further communication or access to the developer account. We are working to an active project deadline and urgently need this access to proceed. Could you please advise on the current status of our request and when we can expect to receive access?Activate Super payments for minor employees
I am located in NSW have an employee who is 13years old. She will be working around 7-14 hours per month on weekends and possibly some additional shifts during her school holidays. However during her school holidays recently when she was shadowing another employee and training she worked for 32h in one week. In New South Wales: -there is no minimum legal working age, -there is no limit to the number of hours that a minor can work during school holidays, -if a minor works more than 30h in a week, an employer MUST pay super for that employee The MYOB superannuation payment module is not set up to enable super payments for minors. When I try to create a super payment for her, I get the error message "Employee must be older than 13 to receive super." I have searched the ATO and Fairwork and I find that there are no ATO guidelines or rules or laws preventing payment of super to any employee under the age of 18. I would like MYOB to please update to the software to allow super payments for minors.
Assistance with MYOB Account Right Premier
Hi all I have a new client who reached out today. She has 7 files. 2 are online (however 1 of these files is no longer needed) the rest are in the library. She currently uses the PC edition. She has been told she has to install the server edition to continue using her files (in the library). Is this easy to set up for her? She has no idea and to be honest I have not done it either. All my other clients are online. Any help would be appreciated. Thanks
Pay Run not updated
I ran a pay run Sunday May 17th, all seemed normal. STP reporting is accepted and Super payment is in processing status but there is no other payroll data visible, no past pay runs showing or data flow to the P&L or balance sheet except for the superannuation payments which are showing in the super clearing accounts. An ideas as to how this can happen? regards MikePaying Super for Contractors
Hi Community, We have a contractor for which we are required to pay super for. I have set this contractor up as an employee according to the MYOB guidelines. We processed a zero pay and added the Super Guarantee dollar amount. In the first instance when we tried to finalize the pay we received the following error: IncomeStreamTypeCError: A mandatory field has not been completed. (ATO error code CMN.ATO.GEN.XML.04). After a little research on forum, there was guidance around needing to set the Income Type which is found under Payroll Details>Taxes>Income Type on the employee card. It was suggested s that this should be set to the option of "Labour Hire" as there is no option for Contractor. Not technically correct, as this contractor is not through labour hire. Anyway, if someone could confirm that this is the option to select? The other thing we did was to process the contractor payment separately and to update the employee card Payroll Details>Personal Details>Employment basis to "Other - Not Reported". This returned another but different error which was as follows: PaymentBasisCode Error: Employment Basis code is invalid (ATO error code:CMN.ATO.PAYEVNTEMP.000272) Again, looking at the community forum, two different options are suggested: Set code as Labour Hire; or Set code as Other - Not Reported. Option 1 - set as 'labour hire'. again is not technically correct as contractor is not through Labour Hire and Option 2 means that the payment is not reported to ATO. ATO website states that super contributions to contractors are to be reported Via STP2 if the accounting software can support it. From what I can see, we have 2 options: Set both Income Type and Employment Basis in MYOB as 'Labour Hire" (which is not technically correct);or Set Income Type as 'Labour Hire' and Employment Basis as 'Other - Not Reported' (in which case suggests that MYOB software does not support this type of reporting). Would appreciate any assistance with regards to this. Many Thanks Lynne
Follow up on MYOB Developer Application
Hi, I am wanting to follow up on a developer account application I submitted approximately eight days ago. The confirmation message indicated that processing may take up to five business days, however I have not yet received an update. I have also submitted multiple support tickets and attempted to seek assistance via the MYOB Help phone line, but have not received a response through these channels. We are keen to gain access to the API and would appreciate any update you can provide on the status of our application.
How to change pay super option within MYOB
Hi, I have been using the inbuilt paysuper function within payroll only MYOB subscription, and have trialled a couple of payday super direct from a payrun. The process was similar to previous, where the total for the payrun or superannuation report period was direct debited from our business bank account and then automatically processed to each employee's superannuation account. However, for a payday super process it's very slow. It's the end of day five and the payment is still sitting in MYOB showing as 'processing' while the money was direct debited from our bank account on the same day as I made the STP report, after also selecting paysuper. I'm not comfortable with this long delay, considering there may be future period where public holidays may interrupt the process and we only have a 7 day period for the funds to be paid into each employees super account or face a fine from the ATO. I have been unable to find a process within the MYOB help notes to change the payday super process from a MYOB super clearing house paysuper DrDb arrangement to an external APRA regulated superannuation clearing house, where I either upload a MYOB file containing all the super payments for the payrun or manually create a contribution report via the external SCH portal. So I phoned and after 3 hours on the line, I was given completely useless guidance. I am unable to unselect the 'paysuper' box at the base of each super fund as this is greyed out. The advice was to replicate the super fund and leave this option unselected, which did not work, as the MYOB program would not let me replicate an existing fund nor delete the original, as funds had been paid out against it. Both of these were the directions from the MYOB personnel. Does anyone else within the community have any other ideas I could try? Alternatively, does it matter if I don't use the paysuper function or reporting within MYOB, instead ignore this function altogether, record the SG and other super payments calculated by MYOB in a separate file for each employee and then go directly to the external SCH to create a manual payday super contribution? ThanksWhat is the wait time on developer program application?
What is the current wait time for a developer account? MYOB website says it can be turn around within a day. The email confirmation I got says up to 5 business days. My application has been pending for almost 2 weeks. I tried to follow up by replying to the email but no response. It seems like there are no other way to contact the team to get an update. Does anyone have any success with this? In case anyone here can help internally, my ticket number is 49966.
PaySuper and Change ABN
When attempting to process my first PaySuper run, it came up saying that one or more of the Super Funds selected are invalid. I attempted to process each employee one at a time and this failed for all 5 employees. I re-created the Super Funds and updated the employee records and then attempted to process again - got the same message. I have checked all the Super Funds on their websites and on ABN Lookup Tool and they are all active. The ABNs and USI's look correct also. I suspect it may have something to do with an ABN Change to our business. The old ABN is showing up in our My Account area. Two support requests have been lodged (one by the Primary holder), but 14 days later, I haven't received any answers or support. Can you provide some advice?Pay Superannuation for last week
Hi there When I go into Pay Superannuation to make the super payment for the prior week earnings, I change the Payment start / end date, add additional information on the memo line, tick all then it just disappears?? Cannot authorise, just blank? Any thoughts. Regards Gill Colson
PaySuper_Some employee not showing
Good morning, I have been usually paying super through the ATO Small Business Clearing House which is set to close on 30/6/26. In preparation for this closure and PayDaySuper, I have used the "Create Super Payment" in MYOB and was able to make super payments for 3 out 5 employees. Thank-you for the PaySuper service in MYOB. However, super payments for 2 employees did not appear in the list for payment. 1 of these employees has a super salary sacrifice deduction and 1 employee only started to work for the business from January this year. Would you kindly help me troubleshoot what has gone wrong here? Many thanks. Kind regards James