Recent Posts & Replies
CC Email field is not presented in the v2 customer endpoint data
In the MYOB web dashboard., to create a customer contact., its interface is able to add email together with CC email for a customer address (see screenshot)., however., I can not find the "CC email" field in this MYOB endpoint api document https://developer.myob.com/api/myob-business-api/v2/contact/customer/ ., only the email field is there for a customer address
Sign up to Pay Super in AccountRight Plus STP2
I would appreciate some help urgently in setting up Pay Super. I was told today that my client owner/director is leaving to go overseas in 3 days time for six weeks, so I need to set up Pay Super. I am the Online Administrator using AccountRight Plus, the company is online, at the moment I am using the desktop application, I currently do the accounting and process the weekly payroll using STP2. I am not a bank signatory for the business. I have started completing the Sign Up to pay Super, selected Pay Super Administrator as a role, however I am asked to confirm that I am a signatory to the business bank. Same applies if I select Authoriser. HOW DO I GET ARROUND THIS ? Also, my question is who should be submitting the Sign Up To Pay Super, the owner/Director or me? The owner does not use MYOB and is not tech savvy. Please advise promptly.
Reconciling Credit Card with individual cards all linked back to one billing account - setup bank feeds
Hi, I need assistance with setting up credit cards for bank feeds under one Primary account with multiple cards. Payment of all card balances due, is automatically taken from our cheque account. We have three cardholders with individual cards (all using bank feeds) and a 4th account called the primary/consolidated account which is not tranactional - payment is already showing on my bank feed as credit card payment. How do I set these up in MYOB. I have made individual accounts for each card, so each card has it's own Bank feed. The amount paid was the total owing for all cards. Are the individual cards set up under a header account - ie the billing account or stand alone? Thanks!
Super Payment Filter showing
Hi, When I process a super payment for a quarter eg. 1/1/26-31/3/26 under Payroll--Super Payments, I filter the relevant dates for the quarter in fields "Transaction From: 1/1/26" and "Transaction To: 31/3/6", but I still see the superannuation salary sacrifice for April 26, May 26 which were processed as part of April 26 and May 26 payruns, as pictured. Although I can see April 26 and May 26 on screen, I cannot select it. Why am I seeing the April 26 and May 26 super salary sacrifice on screen when the filter is for Jan 26-March 2026 Quarter only? Shouldn't the viewing screen exclude April 26 and May 26 super salary sacrifice?
Online payments - Customise invoice
Hi Myob Team, Online payments have been set up, and I would like to generate customer invoices in MYOB AccountRight that include online payment options such as credit card and QR code payments. Could you please guide me by step on how to customise the invoice template to include these online payment options? I have already customised the invoice in the MYOB browser version and everything works correctly there, but in MYOB AccountRight, the online payment options are not appearing on the invoice even though I have tried several time. Also, why if I already customised the invoice in Myob browser it does not displaying in Myob AccountRight? I found this from online payments search: "No matter how you invoice your customers, they'll be able to pay you online. So if you prefer to download an invoice as a PDF and email it to your customer – and you've set up online payments – they can still view and pay the invoice online. A QR code is automatically added to your invoice when you print it or export it as a PDF. When the customer scans this QR code using their phone, they can view the online invoice and easily pay it online." Thanks in advance for your assistance.EMAILS ARE NOT SENDING
Is anyone else having issues with emails not sending, it is intermittent but some invoices are going through straight away and others are not sending when trying to do so, I either leave it for sometime and it never sends, or I resend them and the customer gets 3-5 emails over the next 60 mins. This has been happening for the last week at least. This should be a much quicker action which occurs promptly. Today I have sent 5 invoices, 3 went through instantly, the other 2 I have now sent 3x and still not showing as sent on the invoice activity or my copy has not shown up in my inbox. It is very hard to keep on top of this and it is making my job take longer and making payments take longer to receive. THIS IS NOT WHAT I AM PAYING FOR!!
Annual Leave accrual on LSL
Hi all, have staff member on LSL. He is still entitled to annual leave accrual whilst on LSL. How do i best account for this accrual in Myob Account Right without affecting other employees. Do i have to create a new Annual Leave category so it does not affect the other employees accruals? CheersSearching customers/contacts
Can we please increase the search criteria for contacts to include address and phone numbers, I don't always remember a customers name but usually always remember the address or suburb. Sometimes I like to lookup a previous job I have charged and I usually remember the address before their name, being a serviced base business as I am.Getting Started on the Community Forum!
2 MIN READ Welcome to the MYOB Community Forum! This guide will show you the basics of using the space so you can jump right in and participate. Signing in For first time users visiting the Community Forum, you'll need to be signed in to engage with other members and begin posting. On the top right of the page you will see 'Register' and also 'Sign in'. If you are an MYOB customer already, you can click sign in and use your existing MYOB login to sign in. The first time you do this, you will be prompted to create a username. If you are not an MYOB customer already, you can still join the forum, after clicking register, you will see an option "Don't have an account? Sign up." Click and follow the prompts. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. If you're an AccountRight user, check out the boards available here. If you're an MYOB Business user, check out the boards available here. For product improvement suggestions and ideas, you can post these in the Ideas Exchange. Our product feedback loop ensures our product teams are able to see all your posts, votes and comments helping shape future priorities. Check them out below: MYOB Business Ideas Exchange MYOB AccountRight Ideas Exchange We've also set up a few boards where we post all the latest updates from MYOB. Recommend hitting the bell icon on the top right of the board to receive email notifications stay up to date! Bank Feed Updates This board is used to provide updates about bank feeds, this includes when we are aware of any delays in feeds being sent to files. Early Access Programs Discover EAPs that are in progress, coming soon or recently closed for your preview to new features that might be coming to our software! MYOB Announcements Stay up to date with all the latest news coming from MYOB. Community Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out! Thanks, Amanda (MYOB Senior Community Experience Analyst)
Pay Run not updated
I ran a pay run Sunday May 17th, all seemed normal. STP reporting is accepted and Super payment is in processing status but there is no other payroll data visible, no past pay runs showing or data flow to the P&L or balance sheet except for the superannuation payments which are showing in the super clearing accounts. An ideas as to how this can happen? regards MikeCharges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??
