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MYOB PayGlobal
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Learn how we test new features and how to get involved. Discover what's in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
NZ tax year‑end made easier: MYOB PayGlobal packages explained
6 MIN READ Tax year end can sneak up fast – especially when you’re juggling roster changes, leave, and day-to-day payroll queries. The MYOB PayGlobal New Zealand tax upgrade packages are designed to take the heavy lifting off your team, so you can roll into the new year confident your system is compliant, clean, and ready to go. This post walks through what the packages actually do for you, what’s included in each level, and what’s new this year. What are the MYOB PayGlobal EOFY packages? Each year, MYOB releases an update for MYOB PayGlobal with the latest supported tax changes and product improvements. The tax upgrade packages bundle that software update with a set of fixed‑scope services, delivered remotely by MYOB PayGlobal consultants. Tax packages – at a glance We’ve got different packages to help businesses of all shapes and sizes manage year-end: Essentials – MYOB manages your core product tax software upgrade and conducts essential payroll database health checks to ensure you’re set up for tax time with optional add-ons: Holidays & Calendars – keep your payroll in sync with the correct public holidays and regional anniversary days, ensuring the right holiday rules and entitlements will be automatically applied. Ensure your accumulators and period dates stay aligned and ready for the new tax year. End of Year Reporting & Balancing – MYOB PayGlobal experts will help to run and reconcile your key payroll and tax reports, so you can close the year off cleanly and confidently. The Works – everything above in one comprehensive package. Essentials – your ‘foundational’ tax upgrade The Essentials package is the foundation most customers start with. It’s aimed at teams who want MYOB to handle the core upgrade work and run key checks over the database. 1. Database health check First, we run a structured health check on your MYOB PayGlobal database to catch common data and configuration issues that can cause grief at year‑end, and give you clear lists of records to review and clean up, such as: Health check area What it covers Employee data quality Highlights gaps or inconsistencies in key employee details that can cause issues with payday filing or reporting. Duplicate & inconsistent records Surfaces potential problems with tax IDs, bank accounts and addresses so you can validate and clean them up before year‑end. Tax, KiwiSaver & wage settings Checks for configuration issues around ESCT/STC, KiwiSaver eligibility, and employees who may be impacted by minimum wage changes. Legacy & dormant data Identifies very old or unused employee records and large volumes of historic payslips that may be suitable for clean‑up or archiving. Deductions & protected earnings Reviews how key deductions (such as child support and arrears) are prioritised to help reduce the risk of under‑ or over‑deduction. System security & integrity Flags potential issues in user security and database integrity so you can address structural risks early. Old payslip files Optional removal of historical payslip documents to reduce database size and improve performance. You’ll receive a summary of what we’ve found and recommended actions, so you know what really needs attention before year‑end. For additional information about the health check, see the MYOB PayGlobal help centre. 2. Tax software upgrade installation Next, we upgrade you to the supported New Zealand tax release for the new year: Refresh and upgrade a test database Install the new tax-ready software version of MYOB PayGlobal Upgrade the live database once test checks are done Ensure the scheduler and key background jobs keep running as expected Where in scope, upgrade Employee Self Service (ESS) to a compatible version alongside the core upgrade 3. Tax compliance preparation As part of Essentials, we also help you get ready for the coming tax year: Apply the latest supported tax settings for MYOB PayGlobal Run minimum wage checks to help you spot employees who may need rate adjustments The goal is to minimise last minute surprises in the first pay of the new tax year. 4. KiwiSaver configuration review and health check To reduce compliance risk around retirement savings, the package also includes a KiwiSaver focused review: Update KiwiSaver Contributions to apply supported changes and produce clear output for your review Highlight edge cases (for example, certain employee scenarios) where a manual Employer Superannuation Contribution Tax (ESCT) check is still recommended Flag common configuration issues such as incorrect KiwiSaver enrolment for Withholding (WT) tax codes This doesn’t replace your internal compliance checks, but it does mean you’re not starting from scratch with release notes and a blank spreadsheet. *Note this work does not include updates for non-KiwiSaver or Salary Packaging scenarios, please reach out to your Account Manager if you need assistance in these areas. 5. MYOB PayGlobal report review – new in 2026 Alongside the tax changes, MYOB is continuing to modernise MYOB PayGlobal’s reporting, and the Essentials package now includes support to modernise custom reports: Modernising standard reports – more standard reports are being moved off legacy components, improving stability, security and long‑term support. These updates are being delivered as part of the standard software provision, at no additional cost. Helping you modernise custom reports – as part of Essentials, MYOB will: Identify selected reports that can be automatically uplifted to the new supported format, and when a redesign or alternative tool (such as SSRS or Power BI) is likely to be required instead. Attempt to update eligible custom reports to the supported format where technically possible. Provide a summary of updated reports, so you can run your own validation and confirm the content and results still meet your business requirements. Where a custom report can’t be upgraded cleanly, or you identify issues after uplift, work with Support or Consulting Services on remediation or a rebuild (this sits outside the fixed‑price package). Even where a report appears to upgrade successfully, it’s still essential that you review and validate the output before relying on it in production. This gives you a clear, supported pathway to keep both your standard and custom reporting aligned with the ongoing MYOB PayGlobal reports modernisation work. For more information, see the MYOB PayGlobal help centre. *Note this does not include ESS, SSRS or BI reporting reports. Optional add‑ons Depending on how much help you want at year‑end, you can add extra services on top of Essentials. Holidays & Calendars The Holidays & Calendars add‑on is all about getting your new year schedule into MYOB PayGlobal before you need it: Add one year of public holidays, covering up to 2 years setup in advance Add one year of payroll calendars, usually covering up to five pay period types (weekly, fortnightly and monthly) This is a simple way to avoid last‑minute scrambling when you realise next year’s calendars haven’t been built yet. End of Year Reporting & Balancing The End of Year Reporting & Balancing add‑on is aimed at teams who want help closing off the current year cleanly: Support with end‑of‑year reporting in MYOB PayGlobal Help to balance and reconcile your key payroll and tax reports This can be especially useful if you only go through this process once a year and don’t want to re‑learn the process every time. The Works – everything in one bundle If you want a “set and forget” option, The Works bundles everything into one package: Essentials (tax upgrade + health checks + core compliance preparation) Holidays & Calendars End of Year Reporting & Balancing It’s designed for organisations who want MYOB to manage the full New Zealand tax year rollover, from upgrade through to reporting and calendars, with a single booking and fixed scope. How to book or ask questions Keep an eye out for communications. We’ll share more information about the MYOB PayGlobal tax software release upgrade and upgrade packages to take the stress out of this year’s tax year-end. If you’d like to discuss your options, we’re here to help: Reach out to your MYOB Account Manager or PayGlobal Support, and/or Post a question here in the Community with a brief description of your environment (Online/On‑Prem, complexity, any specific queries around KiwiSaver or custom reports) That will help us – and other customers – share the most relevant advice and experiences for your situation. So, here’s to a stress free, well prepared EOFY with MYOB PayGlobal 🎉
Client has sold business. Advise on recording sales income from new owner.
Hello. Client has sold his business, the new owner is making several small payments over time. The accountant is aware. How do i record these transactions for the BAS to be processed please? If someone could please advise urgently, it will be greatly appreciated! Many thanks.How are you preparing MYOB PayGlobal for Payday Super?
Development work is already underway to ensure MYOB PayGlobal supports Payday Super and the associated superannuation reporting and payment changes. As part of this, we’re validating that we’ve covered all the reporting and payment scenarios our customers use today, and we’d love your help by sharing how you currently work and what you see changing. In particular, we’re keen to hear about: How you currently manage super How are you producing and submitting your SuperStream files today? Which clearing houses or super providers are you using? Are there any custom steps or workarounds in your current process? What you expect to change with Payday Super Have your providers shared any timelines or new requirements yet (e.g. SAFF changes)? Are you expecting to change providers or gateways? Which parts of your current PayGlobal process do you think will be most impacted? Where you think you’ll need the most support Specific reports, file formats or integrations Process changes inside PayGlobal Anything you’re uncertain or concerned about Please feel free to reply in this thread with as much or as little detail as you’re comfortable sharing — even a high-level overview of your setup and anticipated changes is really helpful for us. If you’re open to providing a bit more detail, we’ve put together a short 3–5 minute questionnaire to capture your current setup and any known or expected changes related to Payday Super: 👉 MYOB PayGlobal Payday Super Reporting Questionnaire Your input will help us understand what different organisations are planning, and ensure we focus our PayGlobal support and guidance on the areas that matter most to you. For more information regarding Payday Super: Australian Payday Super ChangesRelease 7.7 brings two new ways to save time on your invoices
2 MIN READ Solo’s latest update delivers two big time-savers, along with a little bonus if you’re working with equity records. Update your app to unlock what’s new. Saved notes for invoices Save and reuse invoice notes — add your go-to messages, policies or thank-yous in just a tap. If you regularly include the same thank-you message or terms on your invoices, this one’s for you. Head to More → Invoice settings → Customer notes and save up to 10 notes you can drop into invoices whenever you need them. You can now: Create and save up to 10 invoice note templates Pick from your saved notes when creating or editing an invoice And, if the inspiration strikes, add a new saved note on the fly while working on an invoice Why Saved notes matter Previously, notes were one-and-done, but now, with Saved notes, you can: Save time and get invoices out faster, with one less admin thing to think about Deliver consistent, professional messaging every time, whether it’s a repeat client or someone new Less admin. More momentum. Copy invoice Copy invoices in seconds — perfect for repeat or similar jobs. No more starting from scratch. Doing similar work for the same client again? Find the invoice you want to reuse from Money in » Invoices and tap […] → Copy and we’ll generate a brand new invoice that gives you a head start with the key details pre-filled. We’ll pre-fill: Customer details and address Line items including descriptions, quantities, pricing, tax and categories Invoice notes GST setting, inclusive or exclusive What gets refreshed New invoice ID Issue date set to today Due date recalculated based on original terms. If the original had a custom due date, we default to today + 7 days Payment settings: your new invoice will use your current business payment settings, which means no outdated PayID, direct deposit or Online Payments details hitching a ride from the past It’s the same structure, just without rebuilding it from scratch. Equity categories for manual records Previously, equity categories such as owner contributions or drawings could only be linked to records created through connected accounts. Now you can link manually created income and expense records to your own equity categories too. Solmates told us they wanted more flexibility here, and we’ve made it happen. Update to version 7.7 today! Update your app via the App or Play Store, take it for a spin, and let us know what you think. If anything feels off, jump into More → Chat with us and we’ll sort you out. Now go forth and invoice like the organised legend you are.
General Journals Not Saving
I've been using AccountRight msi (offline desktop version) for a number of years with a number of company files. The current version being used 2025.11 About 2 months ago I detected an issue with general journals not being recorded to the ledger (despite no error being displayed) For example:- I enter a journal > click "Record" I run the general journal for the date in question, and the entry just "recorded" is not there. This happens repeatedly and occurs across the different company files. I contacted MYOB support who provided a very onerous "fix", only to find the issue presents again. The "fix" involves backing up the company file, locating and deleting myob cache, deleting the company file, unzipping the backup file restoring the company file from the backup, adding the company file back to the library, opening the file to check a security setting, unchecking the security setting, exiting myob, restarting myob. This works sporadically, and when it doesn't work, I need to repeat the above until it does. This has become very frustrating, very onerous, administratively crippling, commercially inhibitive and unsustainable. Each time I enter a transaction I need to check it to verify it has been recorded, and if it hasn't, I need to carry-out the 10-step "fix" above. Something has changed with the myob logic in an update since 2025.3. This was the last version I had installed (prior to updating to 2025.11) that did not exhibit this behaviour. Does anybody have any news regarding this and when a fix is likely to be released? Thank-you. Regards, Peter
Developer Update January 2026
AccountRight 2026.1 has now been released. There are no public updates to the API with this release. Please update your app to the latest version. You can find out more about the new version of AccountRight 2026.1 at our blog here. As with every AccountRight release, older versions are scheduled for decommission. If you’re still on AccountRight 2025.11, please make sure to update by 24th February 2026**. For more information on updating AccountRight, see our update guide in the help centre. ** All dates are indicative only and subject to changeBankFeed data frequency - Australia
Hi there If you are an Australia business using the bankfeeds feature in your MYOB software, then this information is for you! Bankfeed data may seem like it comes to your file inconsistently, and well, that might be true, depending on the bank you are with. They are not delivered every day! Below is a table to help you understand when to expect your transaction data to update. Please note, that days of the week reference the day that the data is delivered, but it will be the previous day/time periods transaction data. For example, 'Tues - Sat' delivery, is providing your transaction data for Mon - Fri Data delivery on Saturday is for Fridays transactions (and so on) This also means, that for a majority of banks providing Tues - Sat updates, the data delivered on a Tuesday, includes your bank transactions from Saturday, Sunday and Monday. Please also note, the time the data is sent to your file may change day to day. We work hard to ensure that the data is sent as early as possible in the day, but there are variables at play such as what time we receive the data from the bank and how large the files are. Please allow a full business day for transactions to appear before making a support ticket or reaching out here on the forum for an update. If you're expecting a transaction to show up in your bank feed, but it's not there, you can visit this link to check a few things that may explain why - Missing Bankfeed transactions Let me know if you have any questions and I will do my best to update these posts to include everything you need to know! Thanks, Mike Institution 5 days (Tues-Sat) 6 days (Mon-Sat) Monthly 2 days (Tues & Thur) Armidale Diocesan Investment Group (ADIG) ✓ Anglican Investment & Development Fund ✓ ANZ Commercial Credit Cards ✓ ANZ ✓ ANZ Credit Cards ✓ ANZ V2 PLUS ✓ Auswide Bank ✓ BCU Community Credit Union ✓ B & E ✓ BDCU (Berrima District Credit Union) ✓ Baptist Financial Services Australia Limited ✓ Broken Hill Community Credit Union ✓ Bankwest ✓ Bankwest Credit Cards ✓ The Capricornian ✓ Commonwealth Bank Credit Cards ✓ Catholic Development Fund ✓ Central West Credit Union ✓ Family First Credit Union ✓ Goulburn Murray Credit Union Co-Operative ✓ HSBC ✓ BOQ Specialist Credit Cards ✓ BOQ Specialist - a division of Bank of Queensland ✓ Lutheran Laypeople League ✓ The Mutual - Maitland Mutual Building Society ✓ Macquarie Investment Management ✓ Macquarie Bank ✓ National Australia Bank ✓ National Australia Bank Credit Cards ✓ Northern Inland Credit Union ✓ Orange Credit Union ✓ Rabobank ✓ Southern Cross Credit Union ✓ St. George Bank Credit Cards ✓ South West Credit ✓ WAW Credit Union ✓ Westpac ✓ Westpac Business Credit Cards ✓ Westpac Credit Cards ✓ Westpac Term Deposits ✓ Central Murray Credit Union ✓ Anglican Community Fund (Inc) ✓ Adelaide Bank ✓ Anglican Financial Services ✓ American Express (Australia) ✓ AMP Bank ✓ AWA Alliance Bank ✓ Bendigo Bank ✓ BNP Paribas ✓ Bank of Queensland ✓ Commonwealth Bank ✓ Coastline ✓ Beyond Bank Australia ✓ Great Southern Bank ✓ Defence Bank ✓ Dnister Ukrainian Credit Co-operative ✓ Rural Bank ✓ Regional Australia Bank ✓ Fire Service Credit Union ✓ Greater Building Society ✓ Heritage Bank ✓ Horizon Credit Union ✓ Hume Building Society ✓ IMB (Illawarra Mutual Building Society) ✓ Bank Australia (mecu Limited) ✓ Unity Bank ✓ MyState ✓ Newcastle Permanent Building Society ✓ P&N Bank ✓ Credit Union SA ✓ Queensland Country Credit Union ✓ Qudos Bank ✓ G&C Mutual Bank ✓ Summerland Credit Union ✓ Suncorp Bank ✓ Warwick Credit Union ✓ St. George Bank ✓ Community First Credit Union ✓ - 2nd DDH Graham ✓ - 2nd Elders Rural Services ✓ - 5th FCCS Credit Union ✓ - 2nd First Option Credit Union ✓ - 2nd Bank of Sydney* ✓ MacArthur Credit Union ✓ - 2nd Ord Minnett ✓ - 5th South West Slopes ✓ - 2nd Fonterra Australia ✓ - 15th Devondale Murray Goulbourn ✓ - 15th Sydney Credit Union ✓ Portfolio Managers *Quarterly *Bank of Sydney feed dates may vary for each customer depending on their statement date.Hot tip: Got a $0 invoice automatically marked as paid?
Don’t accidentally “lock” your invoices 👀 If you’re the type who likes to whip up a placeholder invoice first and fill in the real details later, this bit’s for you. If you save an invoice with $0 owing (for example, with no items added yet), Solo assumes it’s paid and helpfully marks it as such. Which means… you guessed it: You won’t be able to edit it later. Instead of ending up with a bunch of invoices in invoice limbo, use this workaround: When you create your placeholder, add at least one item with a price. Some Solmates like using a saved item called something like “Placeholder – $1”. Later, when you’re ready to add all the real details, just delete that placeholder item, add your actual items and prices, and you’re good to go. Then flick it over to your customer like the organised legend you are, knowing your invoice is both correct and still editable until it’s properly paid.Welcome!
Hi everyone, and welcome to the AI Business Insights (Beta) Community. We’re thrilled to have you here! Why you’re here You’re part of a small group of users with early access to AI Business Insights so you can start getting value sooner. Your experience and perspective matter so, before we launch AI Business Insights more broadly, we want it to reflect the real needs of the people who will regularly rely on it. Your participation helps to: Understand what’s working well for you and what isn’t. Prioritise improvements that directly support your workflows. Share your ideas and expectations so we build what you truly need. Catch and resolve issues early, before they get in your way. Your voice directly shapes the future of AI Business Insights. How to participate This community is your space to help inform what we build next. To get the most out of the beta: Share feedback, ideas, and questions by replying in this thread. Tell us about your use cases and experiences so we understand how AI Business Insights fits into your day-to-day and how it can serve you better. Everything you share helps improve AI Business Insights not just for you, but all customers as we launch more broadly. Thank you Thank you for joining us on this journey. We’re excited to hear what you think! The AI Business Insights team
