Recent Posts & Replies
AR SE version not opening up my files
I need to use online and offline versions and having trouble logging in. I have downloaded the SE edition, with all good intentions of using it for the 3x offline data files (I purchased 5-data file software with no need to put these online). I also contract to other companies and access their on-line data files. So I downloaded SE, did a backup of the 3 files, created the SE file to go to a new library I created (where I put the backups), turned off my internet on my computer (just in case), and can't open anything up. What do I do now? I never asked for any upgrades and complained a few times when this happened. Thanks for your help, I don't want to get to mid-June and can't open these files any more.
Prepare electronic payment and printing to excel
Help I previously received assistance from Johnick at MYOB, who ran a script to resolve an issue we were experiencing with Electronic Payments. A similar issue has now occurred again. When I go into Prepare Electronic Payments, I can see a transaction for an employee that has already been paid and matched in MYOB. This transaction appeared several months after the original payment was processed. I have spoken with our accountants, but they were unsure how to resolve the issue. In addition, when I select the Print option within Prepare Electronic Payments, I can see this employee’s transaction along with two other employees showing $0.00 payments. These zero-value entries appeared a few weeks apart. My original issue was with these $0.00 payments appearing, and I’m concerned that more may continue to appear over time. At the moment, I am manually deleting these entries, but I would like to know: How to permanently remove transactions that have already been processed and matched - not sure why it is showing. How to remove the $0.00 employee payment entries - these don't show in the Prepare Electronic Payments only when I go into the print function How to prevent these entries from appearing in the Prepare Electronic Payments window and in the Excel export. Does the script need to be run again? Ideally, I would like only current, valid payments to appear in the Prepare Electronic Payments screen and in any exported reports. Thank you for your assistance. Chris
Mid year transfer to MYOB's initial STP Report incorrect
We transferred over to MYOB Payroll mid financial year. During the setup our payroll officer ran an update event to bring the YTD earnings of our team members over. It appears we butchered these numbers with only the team members salary for the year being added in, not their YTD earnings. From this point onwards our STP reporting as being adding onto this number. I'm looking at running an update event to fix this, but can not find the information on how to make changes before the update is sent. Any help would be amazing.
Clearing out old payslips
I have taken over a business's MYOB account and there are a heap of old mostly $0.00 payslips in the to be emailed section. I have tried to change them to "already printed" but MYOB won't let me. I have unlocked to period but it is saying "you can only enter pays for the current or previous financial year" has anyone else had this or know how to fix it?Bank Rec in Business Lite
Hi, I am trying to reconcile a credit card in business lite which I have done before. the window seems to have changed now and I can't select any account. the main cheque account is showing and that is the only account I can have, nothing appears in the drop down arrow. Is this a change or is there an issue with my software. I do not have bank feeds for the credit card. In any case there are other accounts I need to reconcile but can no longer see them. thanx
INVOICES NOT SENDING
Having to send invoices multiple times. This is a new issue as of today. HOWEVER. The 'activity' indicator within the invoicing is ALWAYS slow to mark as 'sending' or 'sent'. FURTHERMORE. Very frustrating trying to contact MYOB regarding this. Non-existent contact information takes you around in circles. MYOB, how about actually listing your contact details so PAYING CUSTOMERS can report faults and issues.Lost Access to MYOB Payroll
Fo a week now I have not all users have not been able to access my MYOB Payroll and we get the following error message. I have contacted support but get the same response, they have escalated to another team that are looking at the issue. Am I the only one experiencing this issue? We have lost access to our entire payroll database and cannot process our payroll. Can anyone suggest a better contact in MYOB to help other than the support centre??MYOB developer account
I'm following up on a developer account request submitted on 1 May 2026 by Alexandra on behalf of our team. Ticket number: 50205 We received a confirmation email stating the request was received: "MYOB Developer Request received: Internal integration to automatically push invoices from the Vital booking system to MYOB AccountRight." The confirmation indicated access would be granted within 5 business days. It has now been over that timeframe and we have not received any further communication or access to the developer account. We are working to an active project deadline and urgently need this access to proceed. Could you please advise on the current status of our request and when we can expect to receive access?
Assistance with MYOB Account Right Premier
Hi all I have a new client who reached out today. She has 7 files. 2 are online (however 1 of these files is no longer needed) the rest are in the library. She currently uses the PC edition. She has been told she has to install the server edition to continue using her files (in the library). Is this easy to set up for her? She has no idea and to be honest I have not done it either. All my other clients are online. Any help would be appreciated. Thanks
