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MYOB AccountRight
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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Locked out
Am I the only one who has been unable to use accountright since the 1st of May due to a "billing issue" my subscription apparantly is on hold and cannot be changed regardless of the fact the bill is paid (even though they have added a payroll subscription that i dont use that i had to pay for and then ask for a credit - which still hasnt been done) I have not been able to use my software, bill customers or anything - very mad now and no solution is given. No point in the read only file - i cant send the invoices to the customer which they are requesting!!!!! Good thing I filed my GST EARLY!!! otherwise I would of been copping late fees from the IRD. I am beyond Irate. I have had to call every single day and be on call for an hour + every single time to see whether they have solved the issue or not
Invoice Due Date Different in Email text than Invoice
Hi All, I'm having trouble with my invoice due date being different in the email text than to what I entered & what is written on the invoice. For example: I made an invoice today with due date C.O.D (cash on delivery), it says COD on the PDF invoice attached to the email, however in the email text it says due date 12th of May. Another example: I made an invoice on the 22nd of April with the due date of COD, it again says COD on the invoice, however in the email text it says Due 22nd May. I've looked in Sales settings & cant find anything that speaks to the email settings. Any ideas on how to fix this? Thanks!
Card payments taking a long time to process
Recently I switched over to MYOB and have taken a few card payments, but none of them have come through, though they are listed as paid on the invoice. Payments from 6/5 - 8/5/26 haven't yet come through. I thought that there was only a 2 day turnaround so would love to know what has happened with them 😊
Company File Has Expired
I have had no access to my MYOB file since Thursday 7th May. It says that my company file has expired and I can only access it through a read only file. When I look on my MYOB account on line it says that my subscription is suspended, even though it is fully paid up to date. On Thursday I thought maybe the system is just down. Friday, Monday and Tuesday I called MYOB to try and get this rectified. Only today was I told that MYOB have been having issues since Friday. Where was the communication about this MYOB? Not very happy at the moment. I think MYOB should at least credit me for the days I have had no access. I asked if I would be contacted when the issue is resolved and was told no, I just have to keep trying to log in. All of this after I had to google what MYOB's contact phone number was. Not very good customer service MYOB!
Receivables with tax report - Error
I am unable to generate the Receivables reconciliation with tax report. I keep getting an error message saying "Failed to load the report" Please contact MYOB. MYOB are the great uncontactable. I have tried and can never get hold of anyone. Can MYOB Please fix this? Thank youDisplaying YTD Employee Super Contributions on Payslip
Hi everyone, I have a client who wants to display the YTD figure for employee super contributions on the payslip, similar to what they currently have in their existing payroll system. I’m looking to achieve the same outcome in Acumatica payslips. Has anyone come across a similar requirement before? Any suggestions or best practices on how to configure this correctly in Acumatica would be greatly appreciated. Kind Regards, Krupa PatelSTP for super purposes for subcontractor
Hi, I’m seeking advice regarding the correct MYOB setup for one of my subcontractors and how this interacts with STP reporting and working holiday maker obligations. The worker: - has their own ABN, - invoices me for completed cleaning jobs, - works for other clients/businesses, - can refuse work and subcontract work if desired, - supplies their own transport and insurance, - and is treated as an independent contractor under our agreement. However, as they are paid mainly for labour, I have been paying superannuation for them as a contractor deemed “employee for super purposes”. To process their super through MYOB, I currently: - have them set up in payroll, - run a $0 pay run weekly, - enter only the super amount, - and lodge through STP so the super can then be processed. I do not process wages or PAYG withholding for them. The worker is on a Working Holiday Visa, and I have now received an ATO notice stating that: - the worker did not declare they were a working holiday maker, - and that I may need to withhold tax using the working holiday maker tax table. My concern is that the STP/payroll setup may be causing the ATO to treat the contractor as an employee for PAYG purposes, even though they are only in payroll to facilitate superannuation processing. Could you please advise: 1. Whether my current MYOB setup is the correct way to handle a contractor who is only an employee for super purposes; 2. Whether there is a cleaner way to process super for this type of contractor without triggering employee/WHM payroll reporting; 3. Whether changes should be made to the employee card, TFN settings, PAYG items, or STP setup; 4. Whether historical STP reporting should be amended or left as-is. I want to ensure the setup is fully compliant while still correctly reflecting the contractor relationship. Thank you for your assistance.Payment Schedule pop-up
"Information - Turn on online payments to add a Payment Schedule" I do not want or need Online Payments and turned it off and yet find the pop-up message keeps apprearing over the top of next screen, click the 'x' and it appears again & again & again............ if I do anything else in my invoice - beyond annoying Later: THIS IS URGENT - every time I click when competing an invoice despite clicking the 'x' to remove the pop up message - it reappears - so far I have a record of 12 times in 1 invoice. Plus if I don't delete it before sending it overlaps the bottom buttons to send. This is sending me into FRENZY - surely it can be turned off behind the scenes without needing to go before a 'review committee'?
