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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Subscription cancellation
Hi I have been trying to cancel my subscription for over a month and finally got through on Wednesday after being I b hold for hours. I have never used the app and don't plan to but now because I was 3 days late cancelling have been charged a full years fee which I don't believe I should be paying I'm just wondering if there's anything that can be done or I may be forced to escalate ir further Thank you Ezra
Won't accept a payment to a company owner
I am trying to record a payment to the owner as Owner's Drawings/Personal Expenses. I did the same thing last year without any problems now it is giving the following error message: 'A Personal card is currently linked to this transaction. You must firstly link a Supplier or Employee card to this transaction before making the transaction an Electronic Payment. You have indicated that the transaction is to be paid electronically. Personal Cards cannot be linked to electronic payments.' The owner's card is personal, but it is not set to electronic. I have noticed that recently all payments seem to be tagged electronic. I cannot even see where to select that on cards and I have definitely not selected electronic when recording payments. I am trying to set up electronic payments for wages but not for other payments.
In tray and backups
I am looking to close one of our online accountright myob files. But if I back it up I lose all my documents that have been attached to purchases via the intray and are required for an audit/inland revenue requirement for 7 years. So how can I ensure these stay with my file without have to pay another 7 years of subscription when the company is actually closed down?
Deleted Payrun - Single Touch Payroll lodged
Hello, In December, before we shut down for the month. I process my employees pays. I did pick up that one pay was processed twice and did not pay him twice however, the Single Touch Payroll was lodged for this transaction in error. Instead of reversing the payrun, I deleted it and now my STP with the ATO is out by this exact amount. I see that I cannot reverse the STP but have to reverse the payrun... Are you able to provide the steps to help me rectify this please.Duplicate reversal mess
Hi everyone, I’m hoping someone with MYOB payroll experience can help me untangle a payroll issue that occurred after I entered an incorrect payment date. Normal process Our pay runs operate Monday to Sunday, and we always set the payment date as the Sunday so payroll reports align with our weekly reconciliation. What went wrong Last week I accidentally processed a payroll with the wrong payment date 02/03/2026 instead of 01/03/2026. While trying to correct it, a series of reversals and electronic payment actions were performed. This seems to have created multiple payroll postings and reversals. What the file now shows From reviewing reports Payroll Activity, General Ledger Detail and Payroll Category Transactions- Payroll entries exist on 01/03/2026 corrected run however due to a double reversal for each pay in this run I believe this is where my STP reporting may be inaccurate-possibly requires another dummy pay run? Multiple payroll entries exist on 02/03/2026- previous employees and current. Some $0 and some old pays. - These don’t appear to be affecting figures from what I can see. Upon processing pay run for 2/03/2026-08/03/2026 I found all of the reversals random employee voids in the electronic clearing account. A series of positive and negative amounts and duplicates. I followed community forum steps to clear them from the account. Now those Payroll entries exist again on 08/03/2026 (next correct run), my weekly activity summary shows the correct pay runs if I look week to week but with random cents amounts added and missing one pay entirely. If I look at the month there is only one pay run in there again with the random cents and missing pay item. The entries also exist in my transaction journal correctly for both weeks. I don’t actually use the bank file to pay staff so correct pays were paid both weeks. The 02/03/2026 entries appear several times, including transaction ranges like: 7037 to 7053 CD000033 to CD000049 CD000050 CD000067 For context I have 17 staff These appear to contain the same wages, tax and super lines duplicated multiple times. Current symptoms Payroll Activity Summary is missing some employees Some employees show $0 activity Payroll reports show unexpected cents STP reports contain multiple reversal entries Electronic Clearing Account had multiple debit entries from attempted bank file corrections- these are cleared. Profit and Loss has a negative wage figure for most recent pay run. Advice from MYOB support They suggested creating a correcting pay run equal to the reversal amounts to offset the duplicate reversals. However I’m also considering restoring a backup from before the issue occurred and re-entering the affected payroll transactions, which may be simpler. Quite the mess from a lag in the system at the time of reversal. I’ve looked at so many figures, google searches, community forums and spoken to MYOB and feel like I’ve not really become any clearer on what’s happened. Any advice from others who have encountered similar MYOB payroll duplication issues would be greatly appreciated. Thanks in advance.
Final Pay Incorrect
Good day, I did a final pay for one of our employees. After finalizing the pay, it was brought under my attention that she had a sick day, which she was not paid for. She is now off the payroll, so I have no idea how to fix this. I know how to delete a pay and do a new payrun, but as she is now off the payroll how do I do this? Thanks, RenéCustomers not Showing on Invoice Page
Hi, Still having an issue with customers not showing on invoice page when I do a search for them. I can invoice them, but they do not show up if I do a search for them on invoice page. Very frustrating when I am trying to see if they owe any money. This has been going on for over a year and I have been told it will get fixed, it is still not fixed. Does anyone else have this problem? Fifitz
How to get payroll on Account Right?
I am paying for accountright premier including payroll however have never had payroll on my desktop app or online version. I am soon to hire an employee and will need it shortly so need to get this sorted. When I log in online there are two separate company files with different serial numbers, the one I use for business and the other has payroll only. I am thinking somehow my payroll is set up against a dummy company file? I have no idea but some advice would be appreciated to figure out what is wrong and how I can fix it.
Payday Super payments
I have staff on payroll and three that are contractors. I enter them as a purchase each week, group it with electronic payments for staff and then pay. How will this work for payday super? If I start doing MYOB super (using ATO clearing at the moment) how will it work with contractors?