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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Not receiving CC Email field in v2 Contact endpoint
I am able to add multiple CC Emails from the Create/Edit Contacts web GUI, but when fetching the Contact data, either through list all or even find by Name, I am not receiving any CC Emails data. https://developer.myob.com/api/myob-business-api/v2/contact/personal/ I can see the Emails in the Address array, separated by a semi colon ";" in case of multiple emails, but not the CC Emails.MYOB Announcements Update - May 2026
2 MIN READ **Updated timings as of 11am AU 14/05** Hi all, Good news regarding the planned downtime. We have been able to shrink this further to help minimise the disruption to customers. This will be split by access to myaccount.myob.com and access to your software. Software downtime for affected users: 2am - 5pm AEST Saturday myaccount.myob.com outage for ALL users: 2am AEST Saturday - 1.00am AEST Monday **Original message below** Hi everyone, its been 3 months since my last update here so I wanted to make another post and keep everyone informed. These changes are still ongoing, and after last weekends maintenance (and downtime) for some customers it is a good time for me to highlight this important work again. Our original announcements were shared last December in relation to an improved My Account experience, a new look bill, and updated account payments & processing (you can revisit the details for SMEs here and Partners here). Then in February, we began migrating user profiles to these new and improved experiences which prompted my previous reminder in Feb. These migrations are still occurring. Since February, we have been migrating users in small batches, processed overnight to minimise disruption. Each time, we aim to have this updated on our status page, which is why you will see that most days there is a notification for affected services. As we head towards end of financial year for Australia, we recognise it's important that we complete this work asap and avoid any interruptions to customers through June and July, this means we are ramping up to complete work over the weekends for the rest of the May. You can expect over the next 3 weekends until the end of May that we will be working hard to complete all remaining migrations and upgrades. If you are among those affected, you may experience a temporary service lockdown from late Friday until early Monday. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.
Splitting Superannuation Payments between two funds for the one employee in MYOB Business Lite
I have a very small business and have been using the Small Business Superannuation Clearing House (SBSCH)for super payments as it allows me to be flexible with payment of super (both SGC and salary sacrifice) between multiple superannuation accounts for the one employee - and it was a simple process. I have one employee who needs to split SGC payments between two funds and one employee who sometimes pays salary sacrifice payments to one fund and SGC to another. I have delayed changing over to MYOB Superstream as I was aware that the system does not support payment to two Superannuation funds for a single employee. However with the pending closure of the SBSCH and the new payday super requirements from July, I am unsure how I am going to be able to manage my superannuation requirements for these employees moving forward. Does anyone know if this issue has been rectified on MYOB Business Lite? Or if there are any plans to do so? Or is there a work around? Thanks
How to change pay super option within MYOB
Hi, I have been using the inbuilt paysuper function within payroll only MYOB subscription, and have trialled a couple of payday super direct from a payrun. The process was similar to previous, where the total for the payrun or superannuation report period was direct debited from our business bank account and then automatically processed to each employee's superannuation account. However, for a payday super process it's very slow. It's the end of day five and the payment is still sitting in MYOB showing as 'processing' while the money was direct debited from our bank account on the same day as I made the STP report, after also selecting paysuper. I'm not comfortable with this long delay, considering there may be future period where public holidays may interrupt the process and we only have a 7 day period for the funds to be paid into each employees super account or face a fine from the ATO. I have been unable to find a process within the MYOB help notes to change the payday super process from a MYOB super clearing house paysuper DrDb arrangement to an external APRA regulated superannuation clearing house, where I either upload a MYOB file containing all the super payments for the payrun or manually create a contribution report via the external SCH portal. So I phoned and after 3 hours on the line, I was given completely useless guidance. I am unable to unselect the 'paysuper' box at the base of each super fund as this is greyed out. The advice was to replicate the super fund and leave this option unselected, which did not work, as the MYOB program would not let me replicate an existing fund nor delete the original, as funds had been paid out against it. Both of these were the directions from the MYOB personnel. Does anyone else within the community have any other ideas I could try? Alternatively, does it matter if I don't use the paysuper function or reporting within MYOB, instead ignore this function altogether, record the SG and other super payments calculated by MYOB in a separate file for each employee and then go directly to the external SCH to create a manual payday super contribution? ThanksPayday Super Payments Steps
Couldn't find it in a quick check of the steps involved to pay super with my weekly payroll, but after prcessing pays, went to 'Pay Superannuation' (changed the dates to match this weeks payroll) but no employees listed - blank page All employee funds are correct, listed to be paid etc and updated as per steps described and last week's pay / super (1st time) was completed without this issue. What I suspect is as I had not actually issued the payslips, the 'Pay Superannuation' page was blank - previous week I may have issued the payslips. Once I issued payslips went back in some frustration to try again to work out what is different from last week - suddenly all the information was there to process the super My question is this correct that Payslips have to be issued BEFORE attempting to 'Pay Superannuation'? Or am I too fast for MYOB 'Pay Superannuation' and need to give it time to 'think' or some other reason?
Job / Site addresses
Hi All, 2nd post in an hour, I know I'm going to dislike this upgrade. So when I need to send an invoice to a customer (think real estate but not, but sometimes could be) where the job address is different to the billing address, I used to have different accounts set up for each one in AccountRight Plus with the actual job/site addresses preset in its own custom field box. Now well it looks like i cant! I guess I could put these addresses in the shipping details box, but I ain't shipping NUTTING. Also I'm not sending out a "bill" either its an Invoice, but i cant change that either. It's supposed to be a SERVICES invoice template isn't it, and not for delivering widgets... Any ideas would be apricated. Cheers
Getting paid into different bank accounts
We have a couple of different bank accounts, and for certain clients we need to get paid into different accounts. I am setting up invoicing within MYOB for the first time, and there seems to be only one bank account option you can enter, and I can't see any way to edit that section of the invoice to change it to a different bank account. Does anyone know how we can do this?Importing Spend Money Transactions
Hi, I am having an issue trying to import Spend Money transactions. I have exported as recommended to get a template however when importing again, I get an error. This has been my last attempt at importing even a single transaction. I took the below lines from a file that MYOB created when exporting Spend Money for January 2025. Google,3/01/2025,21110,,11.09, Google,3/01/2025,,53000,10.08,1.01 I created a separate text file with the following (only changing the year) {} Co./Last Name,Date,Cheque Account,Allocation Account No.,Amount,Tax Amount Google,3/01/2026,21110,,11.09, Google,3/01/2026,,53000,10.08,1.01 When attempting to import, I get this in the import log: 0 records imported without errors. 0 records imported with warnings. 1 records skipped. Summary of errors Error -15: Account number not found in list of postable accounts. -15 ,Google,3/01/2026,21110,,11.09,0 ,Google,3/01/2026,,143,10.08,1.01 From what I can see, the import process has somehow changed my 53000 'Cost of Sales' account to 143 (account/record ID number?). The 21110 account definitely refers to a credit card account in MYOB that I use to manually enter Spend Money transactions. I've gone through a number of forum posts however haven't found a solution. What am I missing to make this work? Hopefully someone can shine some light on it for me. ThanksWont allow a Sale to Be Recorded
Anyone have tips on why a sale wont record? No matter what customer card I choose it just has this red box around it. I am trying to use a recurring sale but having no luck. I also tried to record from the Recurring transactions list but clicking the box and entering the date when prompted. It gave me an error location id field cannot be black ??
