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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Setting up TOIL and the Superannuation Guarantee
Hi there, Upon reviewing Superannuation Guarantee payments in Myob AR, I have just realised that 'TOIL Taken' in wages defaults to superannuation exempt as it automatically views it as being overtime. It doesn't seem to matter if it is changed from 'Other Paid Leave' or 'Gross Earnings' it still defaults back to that. From what I understand when TOIL is taken it is treated as ordinary time earnings and the Superannuation Guarantee is payable. This needs to be fixed and shouldn't be defaulting to the SG not payable without being able to be changed if needed. Another category of TOIL - Cashed Out does not attract the SG and is treated as Over Time payment but not when taken as ordinary time. Can you please look at this and get it sorted out. And it seems to be doing the opposite to TOIL - Cashed Out which is considered overtime and shouldn't be attracting Superannuation. If it is checked or unchecked it seems to be ok until I go back in it has changed back to the default.
OAuth2 invalid_scope error for sme-* scopes
I'm running into an OAuth2 authorization issue. When I include any sme-* scope in the OAuth2 authorization request, the flow fails immediately with: The requested scope is invalid, unknown, or malformed. The OAuth 2.0 Client is not allowed to request scope 'sme-company-file'. If I omit the scope entirely, the flow succeeds but the resulting token only contains offline_access and openid. Example authorization URL https://secure.myob.com/oauth2/account/authorize?client_id=&redirect_uri=&response_type=code&scope=sme-company-file%20sme-general-ledger&prompt=consent What I've confirmed API key was created after March 2025, so SME scopes should apply Redirect URI is correctly registered — a mismatch returns a different, distinct error Tested multiple sme-* scopes — all fail with the same message Registered a brand new application and reproduced the same error Tested directly in the browser (no SDK or middleware involved) Old-style scopes (e.g. CompanyFile) also fail with the same error Any help is appreciated.
Super Guarantee default Employer Expense has to change for Super Pay
Hi, I have been reading the MYOB guidelines on this topic. How am I going to change this? I will create: Category Type: Expense Parent Header: Superannuation Expense ??? (select it as the linked expense category of ??? Category Code: 6-4201 Category Name: Superannuation- Super Pay ? Tax Code: N-T If I do not change the category, the Super Pay will not get through??? I have already set up the Super Pay and I got stock in Step 3, I can't tick the Pay using PaySuper and I can't Save the default super. I checked the forum, I have to delete all the super and re-enter them again and it will be ok, the box is automatically tick BUT I haven't tried it yet. I have checked all employees' details before setting up the Pay Super. Please help... Kind regards, ShepaiPayroll Summary/Register - Payroll Activity/History mistmatch
Can someone please advise how I correct the figures on two of my reports which are not matching. My Payroll Summary, Payroll Register and STP EOFY figures all align and are correct, which is great as these are the figures the ATO have. However after multiple reversals and attempts to correct an incorrect payrun back in early April, the Payroll History and Payroll Summary reports are incorrect and overstated. This seems to have occurred with two of the four employees. I'm reluctant to do any further reversals as I'm worried about throwing out the figures on the reports that matter. Has anyone had this happen and how do I fix these two reports without it affecting the reports that are now finally aligned and correct.
MYOB STP using Update event not pay event
We are running payroll monthly for 2 employees. Each month is identical. I can see all pay runs have been run correctly in the "pay runs" section, but then in the STP section, some months are reported as an "update event" and not a "pay event", along with reporting $0 for wages & PAYGW even though there should be wages and PAYGW included. This causes issues with STP reporting with the ATO compared to the MYOB reports. How do we prevent pay runs from being reported to the ATO as a "update events" instead of "pay events", and ensure the right PAYGW and wages are being reported. Is there a way to edit previous pay runs to correctly report them to the ATO?
bank feeds reference
We are starting to set up electronic payments to our suppliers,the bank informs us that we hve to get a bank feed reference number,we had bank feeds and stopped using it. quest where do we find the previous reference and if we cant use that one how do we get a new one. Been told to ring support but that's a waste of time. cheers john
Payday Super
Hi MYOB support team, I've set up payday super and made the first payday super payment two days ago. I've checked the super fund and the payment gone in yet. Please would you tell me how long that super payment will be in the super fund? Our email: mailto:executivelook@gmail.com Case No. 03070843 Thank you. Sherry Shi
Terminated employee has frozen my pay roll.
I have an employee that finished up on Friday the 1st of May. That is pay day. But the pay week also starts on Friday. during the week he approached me for a separation certificate, and I updated his profile with end date of his last day. went to do pays this morning with his last day included and it has frozen me out. no matter what I do I can't get into payroll. help please.Payroll error
Can someone explain this payroll error i get “ unable to add jobs as total amount is more than pay item “. i had to delete the pay run and go back to desktop version to process the pays . The error does not appear in desktop version. I dont understand what it means. I do not use timesheets. Its very frustrating as i have no idea what it means.Email Default Template Message not Appearing in Sent Emails from Accountright
Hi Everyone, Over the last 2 days, any invoices we email via Accountright have been missing the default template text that's saved down in the Email Defaults area. This was working fine prior to 6th May 2026. I've tested the sent emails for statements and orders and they are working fine, it's only invoice emails. All our forms templates use the same company logo so it can't be the size of the logo image we're using. I have also tried the following with no success: Clearing browser cache Toggling off/on the "Send emails using Accountright" check box under the emailing tab in Setup Checked the email defaults are still active and saved Can you please assist and advise what else may be causing this and how to fix it? Thanks, Broc