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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Shipping address
I have used MYOB desktop for 30 years and am having much trouble crossing over to the online version. Firstly, my preferred templates for invoices are not recognised in the online version so I had to make a new one. Second, why doesn't the online version recognise the shipping address put in on the desktop? Please explain how I get to put in the shipping address for the online invoicing.
Cards List Search AccountRight v simPRO
FYI - Just showing the difference between searching AccountRight Desktop & our JMS simPRO -AR Desktop Search "hair on docker" - Found 3798 cards - Hair on Docker is not even shown on the first page. Shown 43 pages down -simPRO Search "hair on docker" - Just one result...Refresh on PO Number (Find Transactions)
Can we fix this bug - AR Desktop Change Purchase Order (with backorder) to Bill and record. Click dropdown to right of PO#. Backorder is not listed. Green refresh (on Find Transactions page) is clicked, the dropdown is not refreshed. Green refresh (in PO dropdown) is clicked, this time it works but the original PO number is replaced with the first PO in the system. You then need to remember the original PO and re-type it. This is very frustrating and an obvious bug, surely not intended behaviour. Based on previous bugs not getting fixed I don't have a lot of faith for this one either, but can we get this looked at please?
Time Billing invoices
Hello MYOB Team, We are integrating with the AccountRight API and have a question regarding Time Billing invoices. We enabled the company preference: “I Include Items on Time Billing Invoices” and from the MYOB UI we are successfully able to create a Time Billing invoice containing both: 1. Activity line 2. Item line However, when we try to create the same invoice through: `POST /Sale/Invoice/TimeBilling` with mixed Activity + Item lines, we receive: `OrderQuote_MixedLayoutLineTypes` Our question is: Does the AccountRight API officially support creating Time Billing invoices containing both Activity and Item lines when the “I Include Items on Time Billing Invoices” preference is enabled? If supported: 1. Is there a required payload format for mixed lines? 2. Are there restrictions on Hours / Units fields? 3. Is this supported only via UI and read APIs, or also via POST create APIs? Thank you.
Not receiving CC Email field in v2 Contact endpoint
I am able to add multiple CC Emails from the Create/Edit Contacts web GUI, but when fetching the Contact data, either through list all or even find by Name, I am not receiving any CC Emails data. https://developer.myob.com/api/myob-business-api/v2/contact/personal/ I can see the Emails in the Address array, separated by a semi colon ";" in case of multiple emails, but not the CC Emails.MYOB Announcements Update - May 2026
2 MIN READ **Updated timings as of 11am AU 14/05** Hi all, Good news regarding the planned downtime. We have been able to shrink this further to help minimise the disruption to customers. This will be split by access to myaccount.myob.com and access to your software. Software downtime for affected users: 2am - 5pm AEST Saturday myaccount.myob.com outage for ALL users: 2am AEST Saturday - 1.00am AEST Monday **Original message below** Hi everyone, its been 3 months since my last update here so I wanted to make another post and keep everyone informed. These changes are still ongoing, and after last weekends maintenance (and downtime) for some customers it is a good time for me to highlight this important work again. Our original announcements were shared last December in relation to an improved My Account experience, a new look bill, and updated account payments & processing (you can revisit the details for SMEs here and Partners here). Then in February, we began migrating user profiles to these new and improved experiences which prompted my previous reminder in Feb. These migrations are still occurring. Since February, we have been migrating users in small batches, processed overnight to minimise disruption. Each time, we aim to have this updated on our status page, which is why you will see that most days there is a notification for affected services. As we head towards end of financial year for Australia, we recognise it's important that we complete this work asap and avoid any interruptions to customers through June and July, this means we are ramping up to complete work over the weekends for the rest of the May. You can expect over the next 3 weekends until the end of May that we will be working hard to complete all remaining migrations and upgrades. If you are among those affected, you may experience a temporary service lockdown from late Friday until early Monday. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.Splitting Superannuation Payments between two funds for the one employee in MYOB Business Lite
I have a very small business and have been using the Small Business Superannuation Clearing House (SBSCH)for super payments as it allows me to be flexible with payment of super (both SGC and salary sacrifice) between multiple superannuation accounts for the one employee - and it was a simple process. I have one employee who needs to split SGC payments between two funds and one employee who sometimes pays salary sacrifice payments to one fund and SGC to another. I have delayed changing over to MYOB Superstream as I was aware that the system does not support payment to two Superannuation funds for a single employee. However with the pending closure of the SBSCH and the new payday super requirements from July, I am unsure how I am going to be able to manage my superannuation requirements for these employees moving forward. Does anyone know if this issue has been rectified on MYOB Business Lite? Or if there are any plans to do so? Or is there a work around? Thanks
How to change pay super option within MYOB
Hi, I have been using the inbuilt paysuper function within payroll only MYOB subscription, and have trialled a couple of payday super direct from a payrun. The process was similar to previous, where the total for the payrun or superannuation report period was direct debited from our business bank account and then automatically processed to each employee's superannuation account. However, for a payday super process it's very slow. It's the end of day five and the payment is still sitting in MYOB showing as 'processing' while the money was direct debited from our bank account on the same day as I made the STP report, after also selecting paysuper. I'm not comfortable with this long delay, considering there may be future period where public holidays may interrupt the process and we only have a 7 day period for the funds to be paid into each employees super account or face a fine from the ATO. I have been unable to find a process within the MYOB help notes to change the payday super process from a MYOB super clearing house paysuper DrDb arrangement to an external APRA regulated superannuation clearing house, where I either upload a MYOB file containing all the super payments for the payrun or manually create a contribution report via the external SCH portal. So I phoned and after 3 hours on the line, I was given completely useless guidance. I am unable to unselect the 'paysuper' box at the base of each super fund as this is greyed out. The advice was to replicate the super fund and leave this option unselected, which did not work, as the MYOB program would not let me replicate an existing fund nor delete the original, as funds had been paid out against it. Both of these were the directions from the MYOB personnel. Does anyone else within the community have any other ideas I could try? Alternatively, does it matter if I don't use the paysuper function or reporting within MYOB, instead ignore this function altogether, record the SG and other super payments calculated by MYOB in a separate file for each employee and then go directly to the external SCH to create a manual payday super contribution? ThanksPayday Super Payments Steps
Couldn't find it in a quick check of the steps involved to pay super with my weekly payroll, but after prcessing pays, went to 'Pay Superannuation' (changed the dates to match this weeks payroll) but no employees listed - blank page All employee funds are correct, listed to be paid etc and updated as per steps described and last week's pay / super (1st time) was completed without this issue. What I suspect is as I had not actually issued the payslips, the 'Pay Superannuation' page was blank - previous week I may have issued the payslips. Once I issued payslips went back in some frustration to try again to work out what is different from last week - suddenly all the information was there to process the super My question is this correct that Payslips have to be issued BEFORE attempting to 'Pay Superannuation'? Or am I too fast for MYOB 'Pay Superannuation' and need to give it time to 'think' or some other reason?
