Recent Posts & Replies
How to change pay super option within MYOB
Hi, I have been using the inbuilt paysuper function within payroll only MYOB subscription, and have trialled a couple of payday super direct from a payrun. The process was similar to previous, where the total for the payrun or superannuation report period was direct debited from our business bank account and then automatically processed to each employee's superannuation account. However, for a payday super process it's very slow. It's the end of day five and the payment is still sitting in MYOB showing as 'processing' while the money was direct debited from our bank account on the same day as I made the STP report, after also selecting paysuper. I'm not comfortable with this long delay, considering there may be future period where public holidays may interrupt the process and we only have a 7 day period for the funds to be paid into each employees super account or face a fine from the ATO. I have been unable to find a process within the MYOB help notes to change the payday super process from a MYOB super clearing house paysuper DrDb arrangement to an external APRA regulated superannuation clearing house, where I either upload a MYOB file containing all the super payments for the payrun or manually create a contribution report via the external SCH portal. So I phoned and after 3 hours on the line, I was given completely useless guidance. I am unable to unselect the 'paysuper' box at the base of each super fund as this is greyed out. The advice was to replicate the super fund and leave this option unselected, which did not work, as the MYOB program would not let me replicate an existing fund nor delete the original, as funds had been paid out against it. Both of these were the directions from the MYOB personnel. Does anyone else within the community have any other ideas I could try? Alternatively, does it matter if I don't use the paysuper function or reporting within MYOB, instead ignore this function altogether, record the SG and other super payments calculated by MYOB in a separate file for each employee and then go directly to the external SCH to create a manual payday super contribution? Thanks
Reversal of Incorrect Receipt of Money
Hello Peeps We've had temps in whilst I have been away and they've receipted money in as 'Receive Money' rather than 'Receive Payment' hence not allocating against outstanding client invoices. Since this was made in the 2nd QTR, now a locked period, I'm not sure of the best way to now close these invoices? Experienced advice required please. Many thanks.
New Bank Feed
Extreme screen overload in the new bank feed screen. What on earth made you think filling every inch of the screen was an improvement? The previous layout was sleek, efficient, and worked exactly as it needed to. Now it’s a cluttered mess where the important information gets lost, and quick allocations take twice as long because there’s no clear focal point. It feels like usability and workflow were completely ignored in favour of unnecessary redesigns. Thanks for not considering the end users — I guess it was nice to give the coders something else to play with.MYOB Announcements Update - May 2026
2 MIN READ **Updated timings as of 11am AU 14/05** Hi all, Good news regarding the planned downtime. We have been able to shrink this further to help minimise the disruption to customers. This will be split by access to myaccount.myob.com and access to your software. Software downtime for affected users: 2am - 5pm AEST Saturday myaccount.myob.com outage for ALL users: 2am AEST Saturday - 1.00am AEST Monday **Original message below** Hi everyone, its been 3 months since my last update here so I wanted to make another post and keep everyone informed. These changes are still ongoing, and after last weekends maintenance (and downtime) for some customers it is a good time for me to highlight this important work again. Our original announcements were shared last December in relation to an improved My Account experience, a new look bill, and updated account payments & processing (you can revisit the details for SMEs here and Partners here). Then in February, we began migrating user profiles to these new and improved experiences which prompted my previous reminder in Feb. These migrations are still occurring. Since February, we have been migrating users in small batches, processed overnight to minimise disruption. Each time, we aim to have this updated on our status page, which is why you will see that most days there is a notification for affected services. As we head towards end of financial year for Australia, we recognise it's important that we complete this work asap and avoid any interruptions to customers through June and July, this means we are ramping up to complete work over the weekends for the rest of the May. You can expect over the next 3 weekends until the end of May that we will be working hard to complete all remaining migrations and upgrades. If you are among those affected, you may experience a temporary service lockdown from late Friday until early Monday. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.14/04 Bank Feed delays ANZ (AU) and Bank of Sydney
Hi all, We have not received bank feeds yet from ANZ (for Australian customers) and from Bank of Sydney. This will cause some delay in having transactions updated in customer files. We will work with the institutions to get this data asap and have it sent to your files. Regards, MikeManaging Time Banking / Days in Lieu
We have recently moved from ACE Payroll to MYOB Business Payroll and are currently reviewing how to manage Time Banking or Days in Lieu within the new system. In ACE, employees’ extra hours could be recorded and kept for future use, such as taking time off later. We would like to understand the best way to store and track these accumulated hours in MYOB Business Payroll so employees can access and use their entitled time at a later date.
Transactions not matching in bank feed
Could you please help - since the latest MYOB update (last night) transactions in my bank feed are not matching to the relevant invoice. I am now having to click on the dropdown arrow and manually select 'match to existing record'. I have been to the Automatch settings and ticked all three automatch options but it doesn't seem to have made any difference.Invoice number error (desktop)
I've noticed an error with invoice numbers that has existed for about a year now. If you enter an invoice as a recurring transaction and then don't close the sales window, and start a new invoice that is not recurring the invoice number will be whatever the auto number was when you first opened the window. Additionally, it won't have the repeating invoice number error pop up. The only way to generate a correct invoice number is to close the window and re-open it. This does not occur if you enter non-recurring transactions in a row or when entering recurring transactions in a row, it only occurs when you try to enter a non-recurring transaction directly after entering a recurring transaction. I don't have the recurring transactions set up on browser so I have not tested to see if the bug occurs there. AccountRight Standard 2026.4.1.6
Category list excluding Inactive categories
I would like to run the Category report so that it only shows Active Categories. The default is that all Categories are shown. When I select The Categories button at the top of the page I get the Select Categories dialog box. Each category has a checkbox and there is also a checkbox for Show Inactive. If I turn off this checkbox then all the Inactive Categories disappear from the dialog box. If I then click Apply at the bottom of the dialog box the dialog box closes and I am returned to the previous screen but all the Inactive Categories are still visible. If I click Reset at the top right of the screen the Inactive Categories are still visible. What am I doing wrong?Pay Superannuation for last week
Hi there When I go into Pay Superannuation to make the super payment for the prior week earnings, I change the Payment start / end date, add additional information on the memo line, tick all then it just disappears?? Cannot authorise, just blank? Any thoughts. Regards Gill Colson
Bank feed down and support call centre says its closed even though it is 10:24 am
Hi MYOB support. I still have NO joy regarding my online payments not automatically reconciling. I have emailed my support person countless times with no luck even though this was meant to be escalated. Today our bank feed is not coming through and the call centre message tells me it is closed even though it is 10:24 am. I am increasingly disheartened by the lack of support and urgency from MYOB in fixing issues and addressing concerns. Please contact me directly so that I can discuss the various issues we are currently having. Is anyone else's bank feed down today? We bank with BNZ and there are no outage reports...
