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MYOB AccountRight
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MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
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Start exploring the app integrations that make it easy to manage all aspects of your business.Recent Posts & Replies
Bank Feed FAQs
Hi everyone, Bank feeds is a great feature offered in your subscription where you connect a bank account or credit card to MYOB Business. Once connected, the transactions from the account are fed straight into MYOB Business – instead of having to enter them manually. This saves time and helps to ensure your business books match your bank accounts. Find the list of supported banks here, including the frequency that they are updated to your file. I'm missing a transaction from my bank feed. Jump on over to this page here for some tips on how to check your feed is active and your filters are correct. Alternatively, the bank feed for the day might be delayed. You can check for notifications from MYOB about any known delays here ****If you are using bank feeds, make sure to tick the notification bell on this linked board above so that you are notified when we update about any delays. I'm missing a transaction from my bank feed (AccountRight Live) Please ensure that you click the 'get transactions' button to ensure all available data has been processed to your file Why are my bank feeds duplicated? The most common cause of duplicated bank feeds is when a qif file has been imported alongside bank feeds. If you have bank feeds active, please do not import transactions yourself to avoid duplication Why are my bank feeds delayed? Delays can occur for a number of reasons, although the aim is to have all transactions showing in our customers files at the beginning of the day, each institution has a different time of day and even days of the week that they provide the transaction data to MYOB. The most common scenario for delays is that MYOB has not received the file from the banking institution **When this happens, MYOB will work with the institution to get the data as soon as possible and get the feeds sent to our customers files. This (in most cases) will happen on the same day If you need help with your bank feeds or banking workflows, you can ask a question to the community in the below locations: For MYOB Business (Browser) > here For MYOB AccountRight (Desktop) > here If you need to get support from MYOB: Head to myaccount.myob.com and submit a support case
Inventory Account
I have a problem with some items in our inventory where the item has been allocated to the wrong account when it was first brought into stock. Does anyone know what will happen if I edit the inventory item and correct the account for Income Account for Tracking Sales? The correction should be ok for future sales, but what will happen to the accounts for past sales?
How to split super contributions between two different super funds for one employee?
Hi MYOB Community, I need advice on a superannuation setup: One of our employees has an SMSF for their SG contributions but also wants an additional percentage (x%) paid into a retail/industry super fund. In MYOB, I understand only one super fund can be assigned per employee card. I tried setting up two superannuation categories (one for SG, one for additional super), but both contributions still go to the same fund listed in the card file (the SMSF). Is there any way to split super contributions between two different funds automatically in MYOB? If not, what is the best practice or workaround to manage this while keeping STP, Payroll Summary reports, and Super compliance accurate? Thanks so much for any help!Reversing an incorrect pay
Hi, I'm hoping someone may be able to help me with a query about reversing a payment to an employee. I have done this before to correct a super amount on a pay, but I cannot find the old helpful advice about how to do this. This time, however, the employee was overpaid the incorrect amount (which he reported to me after the last pay run). The Teams app duplicated his times in his timesheet, and I didn't notice when approving (this is a new problem- not sure how this happened). How do I amend the pay run today? Would it be easier to make a deduction for the overpayment in this pay run?
JUST MAKE RECONCILIATIONS WORK
Since MYOB BROKE AccountRight it has become so frustrating and unproductive to use I wonder why I just don’t go back to excel spreadsheets! The WHOLE POINT of the most basic accounting software is to make it easy to reconcile bank accounts. MYOB has BROKEN reconciliations. I have sent MULTIPLE support requests over 2 years, and there have been MANY software updates but MYOB developers seem to have singularly (deliberately?) avoided solving this problem. I have found workarounds for some reconciliation issues to the point of a reasonable level of satisfaction UNTIL I NEED TO AUTO-MATCH TRANSACTIONS PREVIOUSLY RECORDED TO THE BANK STATEMENT. IT DOESN’T WORK!!! So if there is any reason for suspending a reconciliation process such as being called away, or if there is a problem with a reconciliation where I need to reimport a statement I NEED TO MANUALLY REMATCH HUNDREDS OF TRANSACTIONS!! Yes. I said MANUALLY!!!!! Re the attached screenshot most, but not all, of these transactions have been recorded. Most were recorded in the Bank Statement interface using “Add Transaction”, and all data are exactly as per the statement. There were approximately 20 more of the 167 transactions that I still needed to record. FIVE (5!) of approximately 147 recorded transactions were matched. In order to find the remaining unrecorded 20 transactions MYOB are expecting ME to MANUALLY match about 142 TRANSACTIONS, ONE AT A TIME, in order to find and add the missing 20! And also, when MYOB broke AccountRight, the match transaction window NO LONGER PRESELECTS THE BEST FIT. So I need to scroll up and down 142 transactions in the window to match the transaction. AND IF FOR ANY REASON IT DOESN’T RECONCILE I HAVE TO ENTIRELY REPEAT THE WHOLE LABORIOUS PROCESS!
Bill Numbers Changing
I am reviewing all bills under Purchases prior to finalising BAS and have found that the bill numbers are changing. When I open a bill, review it (without making any changes), then select save than cancel, the bill number is changing to the next available number. However, if I cancel out without saving, the number appears to remain unchanged. I have tested this in two different instances of the program, and it is happening in both. If I attempt to manually change the bill number back to the original number, I receive the following message: "There is a payment recorded against this bill. Are you sure you want to save the changes?"Bus Lite Bas process
Hello, I have recently switched from Accountright to Bus Lite. When completing my BAS, in accountright there was a tab which would produce the transaction and how to enter it for what is owed to/from ATO. In this new program, does it have the same function and if so, where would I find it? Thanks in advance.
MYOB app will not save invoice
Will not save invoice whilst tax inclusive ,app will save invoice tax exclusive . if saved Tax Exclusive and the edit invoice to Tax inclusive it will save. I can work all the way through creating the invoice but it won't save. The error message says "Couldn't save invoice. Please try again." invoicing will work ok on the browser.
Include $0 invoices in customer reports
I regularly issue $0 invoices when I give freebies to customers in order to make sure inventory numbers are updated. But when I produce a customer sales report, none of the invoices with $0 value are listed. This is a real problem when I want to identify all transactions with a customer, including freebies. Please fix it.
Templates
Please allow us to add more fields and customisation to our templates. All text should be able to be coloured, and formatted - Font, Regular, Bold, Italic, Caps or Lowercase, alignment, etc Backgrounds/Banners should be able to be added. WE should be able to add elements we require - such as Job Number, Job Name, Client Notes/Comments fields should be able to be added (especially as these are on the sales data entry window (and are used) We should be able to remove elements we don't require like 'Freight', 'Discount' etc AccountRight had way more flexibility in template customisation, and I was guaranteed my existing templates would be imported to BusinessPro AND THEY WERE NOT, so now I'm dealing with an invoice layout that does not suit.
