Recent Posts & Replies
Resources: 2025 Federal Budget
Hey everyone! For those keen to learn more about this week's Federal Budget announcement and what it means for you, we've published a number of blog posts that you may find to be a helpful read. Links are available here: What the 2025 federal budget means for you 2025 Federal Budget: What's in it for SME's? 2025 Federal Budget: What it means for mid-sized businesses Key takeaways from the budget that we touch on include: Tax cuts and incentives Easing cost of living pressures Investment in skills and education Regulatory relief and loan support Making Aussie businesses more competitive Feel free to share your thoughts below, or reach out if you have any further questions! Cheers, Amanda.
Community Guidelines Update: Making Your Feedback Count
Hi everybody, Over the last 4-6 months, I am hearing and seeing a lot of frustration from Community Members about changes MYOB is making. I want to acknowledge that frustration, let you know what I'm doing about it, and explain why I'm now taking a firmer stance on enforcing our community guidelines. Guidelines Enforcement Our Community Forum Guidelines exist to ensure this remains a helpful space for everyone. I believe customers need a space to provide feedback on our business - both positive and constructive. However, inflammatory and repetitive posts make it harder for that feedback to reach decision-makers effectively. Inflammatory posts can contain things like: Excessive use of CAPS LOCK Encouraging others to leave MYOB Inflammatory and misleading words like 'grift, blackmail, BS' Curse words (these are typically edited out but should not be used to begin with) Abusing moderators or community members Why These Guidelines Matter I'm in this job because I think it's important to give customers space to tell us what's great, and what isn't about our business (including the changes we make). MYOB is continuously investing in, and improving as business evolves, this leads to a lot of changes. Your feedback is crucial to getting that balance right. But that feedback is most valuable when it's specific, constructive, and respectful. When discussions become heated or repetitive: Others can't find useful information The environment becomes unwelcoming Decision-makers are less likely to take feedback seriously Our time goes to moderating members instead of helping resolve issues What Will Happen Going Forward Effective immediately: Posts breaching guidelines will be removed with a warning Further breaches = three-month suspension Continued breaches after suspension = permanent block How to Make Your Feedback Count Let me illustrate with an example. Imagine this made-up music streaming service called "TuneTime" has just announced they're charging $14 for each international song played using their streaming service. Here are two ways to provide feedback: ❌ Not So Helpful: "TuneTime has LOST THEIR MINDS with this DAYLIGHT ROBBERY!!! $14 PER SONG?!?! What's next, charging us for BREATHING OXYGEN while we listen?? The CEO must be building a GOLD-PLATED YACHT with our money!!! I'm cancelling RIGHT NOW and telling EVERYONE I KNOW to do the same!!! #TuneTimeIsOverParty" When this kind of feedback comes in, we can tell the team that you're really upset, that it's hurting your business, and that you're saying it a lot in different places. But it doesn't give me much to work with in terms of proving what's causing that impact or how widespread the problem is. ✅ Helpful: "The new $14 fee per international song on TuneTime creates three specific challenges for my café business: FACTS: We play background music for 8 hours daily, averaging 160 songs. About 70% (112 songs) are international, meaning our daily cost would jump from $15/day to $1,583/day. IMPACT: This 10,453% increase would cost us $577,795 annually, exceeding our entire annual profit. We'd either need to stop playing music or raise all menu prices by approximately 15%. RESOLUTION: Could TuneTime consider a business subscription model with unlimited plays for a reasonable monthly fee? Or perhaps a tiered pricing structure based on business size/revenue?" Now we can still convey that it's upsetting, but I also have cold, hard facts that are very difficult to argue with. When multiple community members add their voices with additional specific examples like: "I run a gym where we play 300 songs daily" "I'm a wedding DJ and this would increase my client costs by $2,800 per event," This creates a powerful dataset that strengthens the argument significantly. Join the Constructive Conversation I encourage you to share your experiences with our software, and with changes that are introduced by MYOB. By using this Facts-Impact-Resolution format, your specific examples help us build a stronger case for improvement. Thank you for being part of our community, and for your understanding as we work through these changes together
STANDARD COST FIELD IN INVENTORY.
Hi All. We are having issues with the Standard Cost field in the Inventory. MYOB say it is GST Inclusive, but we have always put the GST Exclusive price of a product in here and not had a problem converting Purchase Orders to Bills. But recently we have to change the price of all the products when we receipt them in from PO's to Bills. We have MYOB setup to pull the Standard Cost field. We have always used it as Ex GST. Has anyone else noticed a change in this? Thanks.MYOB Secure Invoicing Upgrade: update and Summary 11/03
6 MIN READ Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOB
Ongoing Application Operation Timeout Issues – AccountRight 2019.3
Hi All, We’ve been experiencing ongoing Application Operation Timeout issues in AccountRight 2019.3, which have become more frequent over the past 6 months. For reference, this is the server-based version of AccountRight, and the company file is accessed over our internal network. What I’ve Tried So Far: Upgraded from 2019.2 to 2019.3 – Hoped this would resolve it, but the issue persists. Cleared the AccountRight Cache – No noticeable impact. Extended the timeout session – I've increased the UserSessionTimeout value to 60 minutes (via the Huxley.Application.exe.config file). This did help prevent immediate timeouts (used to happen every minute), but now they occur roughly every 10 minutes, sometimes extending to 40 minutes at best. Typically, we only have one user logged in at any given time. These timeouts occur randomly, even when the user is actively working. Our IT team has checked backend logs and sees no evidence of anti-virus interference or anything on the server side that would be affecting the application. Has anyone else encountered something similar? Any additional suggestions would be appreciated. Happy to provide diagnostic logs if helpful. Thank you!Item Category selected in Bills
Can someone please tell me which Category should be selected in a Bill for purchasing Inventory Items? I have some Bills that have selected the Asset Account Inventory and some that have selected the Cost of Goods Sold account Purchases and I cannot work out which account it should be. I have a Negative Inventory Balance and I suspect it is because the accounts are being used so I need to know which one it should be. I have checked my Inventory Items and I have selected the Inventory account for tracking inventory items, the Sales account for income and the Purchases account for cost of goods sold. In the Suppliers contacts, I have selected Purchases (Cost of Goods Sold Account) as the Expense Category. I have printed a Purchase Register Report to check previous Bills and I can see that some Bills the Inventory Account has been selected in the Item Category and in others it is the Purchases account. Which account should it be? Thanks
Reinstated Employee
Hi, An employee resigned last year and then was reinstatedlate lasy year. In the past I have started a new Card for those employees that return but this time I followed MYOB's guide for reinstatment of employees. All went well except for her entitlements. I couldn't delete the existing entitlements and even entered a negative figure to counteract the whay was there, but now the reports are a mess for this employee. Can anyone help or should I start a new card for her adding in the correct amount of entitlements. Any help would be appreciated. Wendy
Tab key function no longer working in date area of invoice.
Hi since the recent 2025.2.1.9 update I can no longer use my left hand keyboard Tab Key function button when entering a date on either an invoice or a quote. You now have to manually type your date in then move the Mouse cursor to enter in further information. When you have multiple entries this is extremely time consuming!! Can I please have a MYOB representative attend to this please. Thank you.
