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MYOB AccountRight
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MYOB PayGlobal
Find answers, get updates and connect with other customers about MYOB PayGlobal
Coming Soon
Learn how we test new features and how to get involved. Discover what's in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
AccountRight Cloud Backup > EAP
Your online AccountRight file backs up automatically to MYOB’s secure cloud every seven days. Create your own backup in a few clicks and restore whenever you need to, so your data’s always protected. This applies to online AccountRight files only. Learn more Status: 🟢Live Accepting more customers into EAP?: No If you have received a notification that you are included in this EAP, we’d love to hear how the backup and restore feature is working for you: Shape the future of online cloud backups for AccountRight – Fill in form
Client has sold business. Advise on recording sales income from new owner.
Hello. Client has sold his business, the new owner is making several small payments over time. The accountant is aware. How do i record these transactions for the BAS to be processed please? If someone could please advise urgently, it will be greatly appreciated! Many thanks.
How are you preparing MYOB PayGlobal for Payday Super?
Development work is already underway to ensure MYOB PayGlobal supports Payday Super and the associated superannuation reporting and payment changes. As part of this, we’re validating that we’ve covered all the reporting and payment scenarios our customers use today, and we’d love your help by sharing how you currently work and what you see changing. In particular, we’re keen to hear about: How you currently manage super How are you producing and submitting your SuperStream files today? Which clearing houses or super providers are you using? Are there any custom steps or workarounds in your current process? What you expect to change with Payday Super Have your providers shared any timelines or new requirements yet (e.g. SAFF changes)? Are you expecting to change providers or gateways? Which parts of your current PayGlobal process do you think will be most impacted? Where you think you’ll need the most support Specific reports, file formats or integrations Process changes inside PayGlobal Anything you’re uncertain or concerned about Please feel free to reply in this thread with as much or as little detail as you’re comfortable sharing — even a high-level overview of your setup and anticipated changes is really helpful for us. If you’re open to providing a bit more detail, we’ve put together a short 3–5 minute questionnaire to capture your current setup and any known or expected changes related to Payday Super: 👉 MYOB PayGlobal Payday Super Reporting Questionnaire Your input will help us understand what different organisations are planning, and ensure we focus our PayGlobal support and guidance on the areas that matter most to you. For more information regarding Payday Super: Australian Payday Super Changes
Cancel my account
Hi, I would like to cancel my account with you. I live in Japan and I closed down my business in Australia over a year and a half ago. I have tried calling the support desk many times and have requested callbacks but have never receved a call back. International mobile phone calls are not cheap and having to wait on the phone for over an hour on an international mobile costs a lot of money. Please could you shut down my account or let me know how I can do so. Thank you.
U18 year old, payroll tax collected incorrectly. how to fix?
I have realised and error, an old employee was deduced a small amount each week in their payroll, although being under 18, total amount of $43. As the employee was STP finalised and finished employment in 2025, what do i do from here? Refund their money, and how to process to ATO and in MYOB?PAYG Withholding reconciliation issue – transactions show on report but not on reconcile screen
Using MYOB AccountRight to reconcile 21420 – PAYG Withholding Payable. I Reconciled through November successfully, after which November continued to show in “Cleared Charges” on printed reconciliation reports for the following months To try and repair; after undoing reconciliations back to June, November still appears as “Cleared Charges” on printed reconciliation reports. However, November payroll PAYG transactions do NOT appear on the Reconcile Accounts screen, as if they don't exist. The November PAYG entries do exist in the GL and hit the correct account. Has anyone seen this? How do I fix this strange error?
Entries on 31/01/2026 not working
We are posting entries (invoices and Credit notes in AP/AR) to clear balances in some client accounts and we are having the following issues: Some invoices posted to 31/01/2026 are not included in the total owed by the client when you open the sales register in "Open Invoices" When we create a credit note on 31/01/2026 to apply to invoices/sales, the process works well and all invoices are cleared. But when you run a Receivables Reconciliation report or a Payables Reconciliation report for 31/01/2026 the balances shown in the reports do not reflect the fact that the invoices have been cleared. Is anyone else having this issue?
