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BNZ bank feed disconnections

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
6 months ago

Update 27/08

Hi all, today the BNZ bank feeds have been disconnected as per our previous announcements.

For any customers who did not reconnect their bank feeds prior to today, you will now need to set it up again.


Check out the instructions herefor how to set it up.

Update 19/08

There's one week to go, MYOB will be sending more communications to customers today to alert them to reconnect.
If these steps below are not taken before the automatic disconnection on the 27th August, then customers will need to set up their bank feeds again as a new connection and will then be required to reconcile between the old and new bank feed.
To avoid any inconvenience, please reconnect now following the instructions below  
*FYI - Partners will receive a list of impacted files/customers by email 

 

Original post 07/08:

Hey everyone. 

 

From 27 August, customers on the original BNZ bank connection will have bank feeds automatically disconnected, due to an API upgrade from BNZ. 

 

To reconnect your bank account or credit card, go to app.myob.com > Banking Hub > Click Reconnect BNZ bank accounts.

 

For more information, check out this page! 

 

Reach out if you have any further questions.

Cheers, Amanda.

Updated 5 months ago
Version 4.0
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11 Comments

  • Guy_P's avatar
    Guy_P
    Member
    5 months ago

    Hi Amanda

    Hey, we are on AccountRight but didn't get to reconnect our BNZ feeds before 27th and have now registered new ones. But with online version are unable to assign the correct category, it only shows "undeposited funds" The old accounts are still showing but obviously unlinked. If we try and do change accounts via the desktop app we get errors re previously approved matches. Really frustrated as previously linking was fairly simple...  But are you able to assist at all please?  Many thanks Guy

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi Guy_P,

     

    It can be a real pain when something that’s usually straightforward decides to get tricky, especially with those errors and unlinked accounts. To really get to the bottom of what’s going on, please raise a support case through MyAccount so our team can jump in, dig deeper, and help sort this out properly for you.

     

    Cheers,

    Princess

    • Guy_P's avatar
      Guy_P
      Member
      5 months ago

      Many thanks, Princess, I've now raised a case through MyAccount.

       

      Cheers Guy

  • V1CK1's avatar
    V1CK1
    Partner
    6 months ago

    Hi Amanda

    Can you please confirm that your post here ONLY applies to MYOB Business? If so, when will we get the solution for Acumatica sites?

    • AmandaMYOB's avatar
      AmandaMYOB
      MYOB Moderator
      6 months ago

      Hey V1CK1​ 

      This post applies for both MYOB Business and MYOB AccountRight. It does not apply to Acumatica. 

  • Romina_S's avatar
    Romina_S
    Contributing Partner
    5 months ago

    Hi Amanda,

    What happens if the client can log in to MYOB but does not have the right user access ie cant see the Billing section and so can't reconnect to BNZ? 

    • AmandaMYOB's avatar
      AmandaMYOB
      MYOB Moderator
      5 months ago

      Hey Romina_S​ 

      The BNZ reconnect is done through the Banking Hub in their file. They will need to have the user access type of Owner, Online admin or Advisor with administrator roles and permissions.

      If they don't have that user access type, someone that is able to login with the user access types I mentioned above will need to login and update their user permissions.

      More information can be found on this page. 

  • Jess_Champion's avatar
    Jess_Champion
    Trusted Partner
    5 months ago

    Hi All I just want to check this is for MYOB Business and NOT MYOB EXO Business? And if this is not for EXO Business, when will we get the instructions for EXO? Thanks.

  • dimsim's avatar
    dimsim
    Member
    21 days ago

    Hello Amanda, I now have the same issue as Guy_P - I have requested the new bank feeds from BNZ and they are now sitting in Accountright and the Banking hub, but im unable to associate them with the asset/liabililty accounts in MYOB the now cancelled bank feeds were associated with. I get an error in account right to unlink the accounts and also in the banking hub online the asset/liabiilty accounts are not present in the category list to associate the new feeds to.

    Can you help please?

    Thank-you