Coming soon: a fresh new look for your MYOB bill

Extremely peeved that goiing forward I will need to log in to My Account each month just to access my invoice.

If you're sending me an email to tell my my invoice is ready, then just sending me the invoice.

Yet again, another accounting package supplier that is making extra work for its customers with the changes they are bringing in.

DO BETTER

Agreed, a poor decision from MYOB. What is the point of sending an email to tell me there's a new invoice and not sending the invoice by email as you currently do? Send email, save or print attachment, job done.

Now you gotta go to the website, type in your email address, open your authenticator, type in the authentication code, go to the accounts page, find the invoice, download it, save or print it, sign out.

Hardly exciting news.

Totally agree with the first 2 comments. Certainly get sick of jumping hoops for everyone in the name of progress. Bad enough getting a million emailed invoices as it is. At least they're all on emails. Now we'll have to go to a specific site to get an invoice. Bad move MYOB.

I'm sorry, but that is a rubbish answer, just trying to justify MYOB making its clients have to do more work.

You want me to pay my invoice, send me the invoice, don't tell me I have to go out of my way to log into an account I rarely access, to download an invoice that you want paid on time.

If I want our clientele to pay their invoice, I send them the invoice.

No other business that I deal with tells me that I need to log in to access an invoice just to "protect my sensitive data"

Other than the business name and contact details (which would be availble through so many other avenues) what sensitive data are you protecting.   

Seriously

Very confused here, you are supposed to understand small businesses - thanks for giving me another task to complete, I prefer the invoice attachment or link via email as it currently is.

Who thinks this stuff up?

I don't have any, repeat any, suppliers of services or goods that sends me an  email to tell me my invoice is ready.

Even the power/gas companies might send an email with a link to download directly off the email body, not a need to log into your account and download.

What possible great idea was this thought to be offering...my only thought is with the new JV with Stripe emailing invoices directly isn't offered or MYOB didn't buy that "package",...or maybe worse, MYOB refused to provide all it's private details to Stripe to sign up for the ability to email invoices directly from the new provider....(yes this is tongue in cheek) but we all know what angst has been caused  by MYOB's requirements to remain using direct emailing service.

I never usually comment but agree with everyone here. Seems pointless sending an email without an invoice attached prompting a download which I will probably attach to an email to send to my In-tray as I do with all other invoices. One or two other suppliers do this now and it annoys me. Ranks with when NZPost use to send me an email saying there was post in my PO box which when picked up happened to be the invoice for the annual feel for the PO Box - thankfully they now email it.

What would have been more useful perhaps would have been the option to go to my in-tray direct.

May be it's time to review XERO again??

I agree with all of the above comments. Why change something that was working 100% fine the way it was??    

This is some serious BS MYOB.  Small business owners have more than enough to do, as can be evidenced by me replying to this ridiculous proposal at 11 PM after a full day and night of working.  You want to make my life easier, upload your invoice directly into my myob product.  Don't make me go to your website, log in, open my authenticator (already annoying that I have to do that everyday) and then download my invoice from your product just to turn around and upload it back into your product!

Is it time to move to Xero?

The customer's email security is none of MYOB's responsibility. You already use email authentication if someone forgets their password, so how is it any more or less secure?

Did ANY customers actually ask for this change?

Better still, how about an OPT-In option instead? It's a simple! Leave it the status quo or OPT-IN to receiving an email notification instead.

Here's a simple programming code for you:

10 INPUT "Would you like to receive an invoice as a PDF still?"; $PDF

20 IF $PDF = TRUE THEN

30    INPUT "Do you accept all responsibility for security of the email?"; $CONSENT

40    IF $CONSENT = TRUE THEN

50       SEND EMAILPDF

60    ENDIF

70 ELSE

80    SEND EMAILREMINDER

90 ENDIF