Blog Post

MYOB Announcements
2 MIN READ

MYOB AccountRight Command Centre Changes

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
2 months ago

The Command Centre will be available to all AccountRight customers in the May release. Following an extended early access program, we've taken on board feedback around the design and have implemented these changes in the final release.

 

This update is part of our commitment to continue investing in and improving the AccountRight desktop experience.

 

The updated Command Centre is designed to make navigating through AccountRight smoother. 

The new buttons are all about reducing friction.

 

Instead of digging through menus or clicking through multiple screens, users can now jump straight to key tasks - like allocating bank transactions or reviewing overdue invoices - with a single click. It’s a small detail, but it makes a huge difference, especially for clients who are short on time or only log in to do one or two things. By lowering the effort it takes to complete these repetitive actions, you’re spending less time  navigating, and more time doing.

You can find more information about the update and these changes here! 

 

Update 28/5:

Hey everyone, we've published a guide to setting up user access management permissions to restrict access to command centre tiles. The full guide can be found here.

 

Update 16/5: 

Hey everyone, quick update. We've heard some feedback that the dynamic tiles on the command centre aren't updating properly. We've introduced a refresh button on the command centre that you can click for the dynamic tiles to update. If you continue to experience an issue you can reach out to the team for further assistance from your My Account Dashboard. Cheers, Amanda.

Updated 22 days ago
Version 4.0
announcements

325 Comments

  • DMCH's avatar
    DMCH
    Experienced User
    12 days ago

    As a user of MYOB for over 25 years, it is so disappointing that we desktop users continue to be treated like second class users...  Do you ever get the feeling we are being squeezed out of the market, so MYOB can focus on web based users.  'This update is part of our commitment to continue investing in and improving the AccountRight desktop experience.'  Really!

    May I remind MYOB that you charge us the same if not more for your services than those using the online version and yet we continue to be treated poorly.  This update is truly not liked, appreciated or necessary.  My clients are asking for recommendations outside of MYOB, Reckon still provides a desktop version that fits nicely into the screen, none of this scrolling up and down and changing settings to suite one program over everything else.  And a clear understanding about how we really work in a workspace with others walking past our desks who do not need to see what our outstanding debtors and creditors are!

    Now I see some blurb about going to an 'Ideas' page and requesting changes there!  Changes to back as it was is not and idea, its a simple request from users who have been using your product for years.  Please reconsider and revert back to before the changes were made.

  • JLAM's avatar
    JLAM
    21 days ago

    Any word of if we're getting a roll back on this update? I have three new company files I need to start. Really want to stay in the MYOB universe but if this update is here to stay then I will set them up in Xero. 

  • Alplasco's avatar
    Alplasco
    Experienced User
    23 days ago

    Hello

    I can see what MYOB is trying to do with the Command Centre with the Desktop App making it simulated to work like the web base Command Centre. Not sure if you got the visual right?

    My issue currently

    Regarding the dynamic tiles on the command Centre that are not updating properly. I have used the refresh button on the command Centre to update. The In Tray states it has 21 documents. The tray is actually empty

     

    • AmandaMYOB's avatar
      AmandaMYOB
      MYOB Moderator
      23 days ago

      Hey Alplasco​

      We are aware some users are having an issue with the In Tray tile not displaying the correct figure, check out this post for more information. 

      • Alplasco's avatar
        Alplasco
        Experienced User
        16 days ago

        Hi

         

        Each day

        Have tried refreshing. Tried going into web based. Nothing is fixing it!! Still a work in progress i guess

  • tarnzy's avatar
    tarnzy
    Cover User
    24 days ago

    Whats with the constant flickering screens, broken links and constant shutdowns?? 

    Myob has closed 3 times already this morning!!

     

    • Edwina's avatar
      Edwina
      Experienced Cover User
      23 days ago

      I have found the same thing - I have been here since 8am and it has shut down twice already whilst performing perfunctory tasks - nothing out of the ordinary! And then they expect you to email them with the details as I have time for that...

  • ActionCranes's avatar
    ActionCranes
    Experienced Cover User
    27 days ago

    Is it possible to update the reports that are a shortcut on the command centre.

    • AmandaMYOB's avatar
      AmandaMYOB
      MYOB Moderator
      27 days ago

      Hey ActionCranes​ 

      The shortcut tiles on the command centre aren't able to be customised at this point in time. This idea has been posted in the Ideas Exchange by another member of the community, you can click to vote on the post here if this is something you'd like to see included in future updates! 

  • Petra23's avatar
    Petra23
    28 days ago

    Unfortunately, have to agree with most comments here. This update looks like a flow chart from the 1990s. It would be more helpful if there was greater contrast between the buttons and background. It is overcrowded now, when it was streamlined in appearance before.

  • VickiMcClelland's avatar
    VickiMcClelland
    Experienced User
    29 days ago

    Hi, where do I find the refresh button?  I'm with most of the other MYOB users, this update is like stepping back in time!

    • AmandaMYOB's avatar
      AmandaMYOB
      MYOB Moderator
      28 days ago

      Hey VickiMcClelland​ 

      I've attached a screenshot of what the refresh button looks like on your command centre. Let me know if you have any more questions!

       

  • Happygirl's avatar
    Happygirl
    Experienced User
    29 days ago

    MYOB, given that our request to roll back hasn’t been actioned, could you please advise how to adjust the scaling so it displays correctly on a laptop without affecting other programs?

    • Edwina's avatar
      Edwina
      Experienced Cover User
      20 days ago

      I noticed that yesterday's update seems to have rectified the scaling issue for my PC screen - I can now see the bottom buttons 'To Do List' etc so that is something. Perhaps see if there is an update you can run?

      • HVJ-Boss's avatar
        HVJ-Boss
        20 days ago

        My screen has not changed after the update. Regardless of screen scaling, I still get jumbled words etc.

         

        Was the original update that created these issues a hack from Xero? 

         

        I really can't understand why it has taken so long to get a resolution to paying customers issues? I think we pay enough to Myob each month to receive better service than this. 

        I am sure if my company supplied a job that was wrong I couldn't get away with fobbing off the customer as we have been. Not that I would ever treat our customers as such, the reason we have been in business for nearly 35 years.

    • Mike_MYOB's avatar
      Mike_MYOB
      Community Manager
      29 days ago

      Good morning Happygirl​ , the team are currently investigating what might be causing the scaling issues.
      Our initial testing showed it would be related to the custom scaling in windows settings (which is the advice we have been providing here)
      But many customers are saying/showing that they have no windows scaling in place but still have display issues.
      We are digging deeper into these scenarios, what is causing it and how it might be solved.
      Thanks for adding to the feedback here, it helps us to improve.

      • Happygirl's avatar
        Happygirl
        Experienced User
        28 days ago

         

        Mike_MYOB

         

        Thank you — I appreciate you taking our feedback on board, even when it's not easy to hear. I understand the intent behind the changes was to improve the system, but I strongly suggest rolling back the update until the current issues are resolved. Otherwise, I fear more users may disengage.

         

        Also, please note that my Purchase In Tray is showing 14 documents, but there are none visible on my end. Can you please investigate this?

  • Paul_Russell's avatar
    Paul_Russell
    Trusted Cover User
    29 days ago

    Yes MYOB - "You've tried and failed. Listen to your key stakeholders, there's no shame in changing back"..........

  • H-TS's avatar
    H-TS
    Trusted User
    29 days ago

    Hi, 

    "The updated Command Centre is designed to make navigating through AccountRight smoother. 

    The new buttons are all about reducing friction. Instead of digging through menus or clicking through multiple screens, users can now jump straight to key tasks - like allocating bank transactions or reviewing overdue invoices - with a single click."

     

    How about a keyboard shortcut instead? I use Ctrl+J, Ctrl+E, Alt+U, Alt+O and many others all the time. 

    A keyboard shortcut for 'create new customer card' or directly to the sales or purchases registers from anywhere in the program would create less friction than these buttons.

    For when the bug issues have been addressed and you start looking at our feedback about the UI design:
    This screenshot of the intro video you posted last week, shows quite clearly that the new design is much harsher on the eyes. At least for most of us here it seems. 

    The arrows were always there but most people seem to not have even noticed them. Now, they are the first things my eyes see. Then I see the borders of the old buttons. The smaller darker logos at the top are also very 'in your face'. Fortunately, I know where the buttons I need are and can find them using muscle memory. It's too black. Too bright. Too bold. Too harsh. I think maybe there's a lot more bright white around the outside as well.

    It's a relief to go from the command centre to one of the other windows and I, for one, would prefer to see a rollback to the old design on the command centre rather than seeing more windows gradually transition to this new look.
    I don't know much about accessibility for people with poor vision. Maybe these changes are to address issues with that? If so, perhaps a better option would be to have a toggle between 'standard' and 'accessibility' views/skins/whatever it's called now. Like the many programs and apps that have options for light or dark.