Duplicate subscription being charged

Hi Tandem,

Sorry to hear about your experienced with contacting our support team. I understand your concern about the duplicate charges for the MYOB AccountRight Live Premier. This certainly seems unusual, and I can understand why you'd be seeking clarification. No worries, though! I've already flagged your case and alerted the right team to dig into it. Someone from our team will reach out to you soon to go over your product subscription with you. If there's anything else I can help you with, just let me know.

Cheers,

Princess

I have the case problem, please advise what i can do. 

I have been receiving duplicate charges for past few months and cannot contact a MYOB representative to resolve! 

The customer service with MYOB used to be great. Not anymore!

Thank you

Hi NeenT,

Welcome to the Community Forum!

Sorry to hear about your experience. For further assistance with your issue, you can easily reach out to our support team. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

I was not able to get anywhere with phone/forum or chat or whatever over many months.
I had to call my accountant and he had someone in MYOB VIP support that was able to look in to it and resolve it. This chat and community is hopeless for this instance.
This man was a Strategic SME Specialist from MYOB. Resolved for me now

Hi Tandem,

Over the past three months, we've been making sure to answer calls and respond to live chats within the first three minutes. It's a shame this wasn't your experience. However, I'm happy to hear that a Strategic SME Specialist was able to resolve your issue. If you ever need any help in the future, you can directly reach out to our support team at 1300 555 123 (AU). You can also reach them on live chat via the virtual assistant MOCA or raise a support ticket via myaccount.myob.com.

Cheers,

Princess