Forum Discussion

Jo-AnneD's avatar
Jo-AnneD
Experienced Cover User
2 years ago

ACCOUNTRIGHT BANK FEEDS

Hi

there is an issue with bank feeds, can we get an update on this please? No feeds since Wednesday morning.

  • MAC53's avatar
    MAC53
    Contributing User

    I have also had none since Wednesday - can we get an update please?

    • AlanT's avatar
      AlanT
      Ultimate Partner

      Hi All,

       

      I was working on a client's AccountRight ledger last night and noticed that the bank account wouldn't balance as there seemed to be a number of missing Bank Feed entries.

       

      So I clicked the [Get Transactions] button.

       

      That caused a problem!  Not only did I get all the transactions to the 29th March, there were about 2 weeks worth of transactions from August 2022!

       

      Now it looks like I am going to have to lodge amended BAS's for the September quarter.

       

      The whole auto loading of bank feeds in the AccountRight product seems to be stuffed and unreliable.  (At least I didn't get any doubled up transactions from December!.

       

      Any thoughts about fixing this MYOB?

       

      AlanT

  • AlanT's avatar
    AlanT
    Ultimate Partner

    Hi Jo-AnneD , MAC53 

     

    Did you try clicking the [Get Transactions] button?

     

    See my other post, but be careful as you may get more than you expect!

     

    AlanT

    • Jo-AnneD's avatar
      Jo-AnneD
      Experienced Cover User

      nope and not going to, too many issues with duplication.

      I have been advised by chat the technical team are working on the issue with no ETA. Pretty poor that they can't update their users