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topcat's avatar
topcat
Experienced Cover User
3 years ago

Bank account changes with no notification

I have a client that has at least 5 suppliers bank details changed with no email notification from MYOB

one of these clients was paid approx. $43,000 to a bank account that is not theirs

We have narrowed down when the changes took place 

I have searched the owners emails and found legitimate changes and additions but none for the 5 suppliers in question

Has MYOB got a log of the emails sent for these bank account changes as we feel there is foul play involved

The clients Bank has enlisted the banks fraud squad and my client has started a case with the police

Any help would appreciated ASAP

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  • Hi topcat 

     

    I'm sorry to hear this has happened, I understand it would be a very stressful situation.

     

    MYOB does take Security and Privacy seriously. So that this can be investigated we will need you to contact our phone-based teams on 1300 555 123 to lodge an incident. Our phone-based teams will be able to get all the required information to lodge that incident.