Bank Feeds - error message 'account cannot be duplicated'

Hi ets1 

My apologies. I've changed something on the chat settings, if you could try it now please.

Regards,
Earl

Hi ets1 

Thank you so much for your post and welcome to the Community Forum! I can get the duplication removed so you can associate that account to your bankfeeds. To do this I need some information from you.

Can you please Private Message me the following and I will get that fixed:

• Serial Number
• Account Name
• First and Last Name

Regards,
Earl

Hi,

I am unable to private message you.  Please advise.

Thanks

PM sent, awaiting reply.

Thanks!

Hi ets1 

Just want to check if you're still having this issue?

Cheers,
Earl

Thanks for following up, Earl_HD 

Yes, I am still having the issue. It would be helpful if it could be resolved as it is yet another feature of Myob that we are unable to use.

Hi ets1 

Thanks for confirming and sorry to hear that. Do you have a case number? If so, can you please send me a private message with the case number and I'll be glad to take a look at this for you.

Regards,
Earl