Forum Discussion
- Steven_MFormer Staff
Are you with Suncorp? If so, we do have a delay in place as the particular information has not be made available to us by the financial institution, and therefore unable to pass on those recent transactions. At this time, we don't have an ETA on when those latest transactions will be made available, however, we are currently working with Suncorp to ensure that the information is received successfully and made available to customers as soon as possible.
- Christine12345Experienced Cover User
Yes, I'm with Suncorp.
Yes, we are with Suncorp as well.
- Steven_MFormer Staff
Hi Everyone
Suncorp feeds have been successfully received and are being processed. As such, users should start to see those transactions come through. If you haven't received those transactions as yet, do be patient while those are processing and check back for those bank transactions at a later time.
- Gem159Experienced Cover User
Same here. Haven't had any feed updated since the 6th Feb. Very frustrating trying to run a business when things don't go to plan.
- Christine12345Experienced Cover User
We've been seriously thinking of moving to Xero. Cheaper and a better product and service I've been told.
- Tanya_SpenceExperienced Cover User
Yes we have 2 clients who haven't received anything since early am 07/02/2023 but MYOB Status has no issues. It would be really good if MYOB can advise us of this as soon as it is discovered to save us wasting time trying to work out what is going on and contacting support who then tell us that there is no known issues??
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