Forum Discussion

Christine12345's avatar
Christine12345
Experienced Cover User
3 years ago

BANK FEEDS AGAIN NOT WORKING

Yet again bank feeds are not working and this is now the 2nd day.

 

Get your act together MYOB.  I'm sick of paying for a program that has multiple faults.

  • Hi Christine12345 

     

    Are you with Suncorp? If so, we do have a delay in place as the particular information has not be made available to us by the financial institution, and therefore unable to pass on those recent transactions. At this time, we don't have an ETA on when those latest transactions will be made available, however, we are currently working with Suncorp to ensure that the information is received successfully and made available to customers as soon as possible.

    • Steven_M's avatar
      Steven_M
      Former Staff

      Hi Everyone


      Suncorp feeds have been successfully received and are being processed. As such, users should start to see those transactions come through. If you haven't received those transactions as yet, do be patient while those are processing and check back for those bank transactions at a later time.

  • Gem159's avatar
    Gem159
    Experienced Cover User

    Same here.  Haven't had any feed updated since the 6th Feb.  Very frustrating trying to run a business when things don't go to plan.

     

    • Christine12345's avatar
      Christine12345
      Experienced Cover User

      We've been seriously thinking of moving to Xero.  Cheaper and a better product and service I've been told.

  • Tanya_Spence's avatar
    Tanya_Spence
    Experienced Cover User

    Yes we have 2 clients who haven't received anything since early am 07/02/2023 but MYOB Status has no issues.  It would be really good if MYOB can advise us of this as soon as it is discovered to save us wasting time trying to work out what is going on and contacting support who then tell us that there is no known issues??