Forum Discussion

UPCNZ's avatar
UPCNZ
Experienced User
3 years ago

CALCULATED BALANCE INCORRECT

I SEEM TO HAVE A CONTINUING ISSUE WITH BALNCE DIFFERENCES SEE PHOTOS, 

transactions menu is correct but reconciliation differs . 

  • SamaraM's avatar
    SamaraM
    Former Staff

    Hi UPCNZ 

     

    Sorry to see that no one has offered assistance with your query. We have been made aware of a situation where if a user selects Undo Reconciliation on AccountRight it can cause a transaction not to display on the reconcile window and thus give different figures between that screen and the ending balance on the find transactions screen.

     

    The workaround is to enter a date in the future (e.g. 30/07/2023), then select reconcile. After it's reconciled, undo that reconciliation. Doing this refreshes the system to show the correct last reconciliation date and transactions.

     

    If that does not resolve your issue - can you reply with the last 4 digits of your Serial Number so I can investigate further?

    • HI Still no good after trying your suggestion

       

      Last 4 digits  4051

       

      thanks

      • SamaraM's avatar
        SamaraM
        Former Staff

        Hi upcnz1 

         

        Thanks for your reply, however, I am having trouble finding your account. Sorry to ask again, but are you able to send me the entire serial number over Private Message?

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.