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FultonGood's avatar
FultonGood
Experienced Cover User
3 years ago

Random historical amounts showing in Bank Reconciliation

When applying payments to invoices this morning, I noticed that the balance of the account was way over what it shows on the bank statement (balanced yesterday, so very odd).  I looked at the account in  Bank Reconciliation and 2 random $20,000 transfers from another account in December 2021 are now showing.  Clearly I have reconciled a number of times since then. When you look at transaction there is a warning that Changing this transation may undo the approval, then when you push OK, you go to the transaction from the other account where the money originated. 

The other account is rarely used, so it's not like I did something in it in the last 24 hours to make transactions randomly unmatch or match.

Any help would be appreciated. 

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  • SamaraM's avatar
    SamaraM
    Former Staff
    3 years ago

    Hi FultonGood 


    hank you for your post. We identified a situation where bank feeds transactions from December 2021 have been duplicated in some AccountRight files. 
    Our teams deployed a fix that will prevent it from occurring again, but those transactions will still exist in some cases.

     

    If the bank feed transactions from December 2021 appearing in the Bank feeds window now, (which it looks like has happened from your attachment) this is typically caused by clicking on Get transactions for the first time since the duplicate bank feed issue.

     

    The work around would be to hide the transactions by right clicking on the transactions and selecting Hide Transaction. Then any duplicate AccountRight transactions need to be deleted or reversed.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.