Looking for any help, When using AccountRight on my notebook PC when away from the office I have suddenly lost the ability to export reports to Excel format. All I get is the following message:
I can still export to excel on my desktop PC in the office, totally mystified!!
Hi Sgt73rdregt ,
We may need to start with some basic troubleshooting. Firstly, I recommend clearing your AccountRight cache to resolve potential software discrepancies. For more detailed instructions, you can also refer to this help article.
Exporting reports
Export data to Excel
Feel free to post again, we're happy to help!
Regards,
Earl
Hi Sgt73rdregt , that means the report templates are not installed. Try reinstalling the program.
Thanks Earl,
Unfortunately I have no idea how to clear the AccountRight cache.
Hi Mike, tried reinstalling Accountright but still get the same error message, any other thoughts?
Hi Sgt73rdregt ,
My apologies. Please follow this link for detailed instructions.
Clearing the AccountRight Cache
Regards,
Earl
