Login EX: encountered a communication error

I'm guessing these errors are related to the TLS change:

https://community.myob.com/t5/MYOB-API-questions-and-answers/TLS-Security-Changes-Issues-connecting-to-MYOB-API-s/td-p/560405

I am having the same issue this morning, am currently on hold with MYOB....

let me know how you go.

Also getting similar this morning.

Error getting company files: MYOB.AccountRight.SDK.ApiCommunicationException: Encountered a communication error (https://api.myob.com/accountright) ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream

My add-in has started failing today with the same error message. I'm investigating this too.

Upgrading the AccountRight API from 2016.2.99 to 2018.1.144 fixed this for us.

Hi TrevorAH

can you please advise how to get the version of the connector,

2018.1.4 installer only contains the connector version 2.21.6556

Hi,  you need to update the SDK, not the addon connector:

https://www.nuget.org/packages/MYOB.AccountRight.API.SDK/

Hi MTBuilder

Thanks for reaching out. Last week we made a security change to our API meaning we will no longer accept connections using TLS1.0. As @Triboss has said, you will need to update the SDK and ensure you are using TLS1.1 or greater. 

Here is a link to our blog post which has more information on this - http://myobapi.tumblr.com/post/177017431449/tls10-no-longer-supported

Thanks,
Jacob
MYOB API Team

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